Kiwanis Nursing Home Strategic Action Plan 2010-2015

1. Kiwanis Nursing HomeStrategic Action Plan 2010-2015 Update: April 2011

2. Where Are We? • Beginning in January 2010, our consultant, Vicky Knight, gathered information from: • Board of Directors • Staff consultation meetings (21 staff) • Family members meeting • Residents Council meeting • Stakeholder meeting – pharmacy, PT, OT • Staff questionnaire (29 replies) • Family questionnaire (33 replies)

3. Where Are We? • Vicky compiled the information • Using the information, a Strategic Action Plan (“SAP”) for 2010-2015 was prepared • The SAP was approved by our Board of Directors in June 2010 • From the SAP a detailed Operational Plan (“OP”) was developed and presented to our Board of Directors in October 2010 • Both the SAP and OP are “living documents”

4. VALUES • Definition: Accepted assumptions about how people will do business with one another • What do we REALLY care about? • Our Values should reflect the CHARACTER and INTEGRITY of our Nursing Home

5. Values Statement We believe in the following values: For Residents • Each resident will experience the best care possible and the highest quality of life that we can provide. • Each resident, and their family, will be treated as part of our nursing home family. • Each resident will be kept active, safe and comfortable and will be treated with respect and dignity.

6. Values Statement We believe in the following values: For Staff • Each staff member will be qualified and committed to continuing professional growth. • Each staff member will function as part of a team with clear responsibilities and accountabilities. • Each staff member will receive respect, encouragement and support.

7. Values Statement We believe in the following values: For Our Community • Our Nursing Home is an integral part of our community. • We will appreciate and welcome the services of volunteers from our community. • We will involve our community in the work that we do.

8. MISSION • Definition: Statement of the reason for the organization’s existence. • Why is the Kiwanis Nursing Home here? • Mission statement should be an inspiring statement that declares what we are trying to accomplish and lends meaning to our day to day operation.

9. Mission Statement Inspired by our core values of dignity and respect, the Kiwanis Nursing Home is committed to providing the highest quality of care in a safe, home-like environment.

10. VISION • Definition: A concise word picture of the organization at some future time (usually 3-4 years from now) which sets the overall direction of the organization. • Where do we want to go? What are we striving toward?

11. Vision Statement To be recognized as a home where residents want to live and staff choose to work.

12. ISSUES Our Plan includes Goals & Objectives to address these issues: • Infrastructure • Use of Technology • Communication • Staff Recruitment and Retention • Resident-Focused Programs • Role of the Foundation (Bryant Drive Holdings) • Partnerships (community & other stakeholders)

13. GOAL (1) - Infrastructure To enhance the existing building so it can better serve the needs of residents and staff

14. Infrastructure: Existing Building • Completed: • Prioritized list with input from residents, staff & Board • Memory Garden door (drapes & wind break) • Front entrance sidewalks (exterior works capital project) • New resident room privacy curtains (Blue Bayou wing)

15. Infrastructure: Existing Building • In progress: • Palliative Care Room project (inside work) • Beauty Parlor Room & Equipment • Resident bathroom door vents (heat) • Laundry room shelves/storage • Staff lunch room (water dispenser/microwave)

16. Infrastructure: Existing Building • Focus for next quarter: • Continue/complete projects already started • “Dining room-like” chairs • Identify best use for “old” palliative care room (rehab?) • Complete exterior work project started in November (back fence & shade structure, asphalt walkways, concrete at front entrance) • Move ahead with PNB “minor capital projects”

17. Infrastructure: Existing Building • Future mid-term initiatives: • Blanket warmer (proceeds from ’11 Garden Tour) • Paint (rooms, hallways, etc.) • Improve resident lounges • New privacy curtains for another wing • Reorganize Heritage Room

18. Infrastructure: Existing Building • Future long-term initiatives: • Paint (rooms, hallways, etc.) • Consider changes to nursing station • New van/bus • Consider staff education/meeting room • “Quiet room” for family visits • Update dining room furniture • Maintenance shop • Update priority list every 2 years

19. GOAL (2) - Infrastructure To build an extension and carry out major renovations to the existing building

20. Infrastructure: Major Addition • Completed: • Meeting with MLA Bruce Northrup to outline priorities and concerns • Focus for next quarter (and on-going): • Keep in contact with MLA & NHS officials

21. GOAL - Technology To improve the effective use of computer technology in the workplace

22. Technology • Completed: • Board approval for RIM (“Resident Information Management”) software • In progress: • RIM implementation • Individual training for all computer users

23. Technology • Focus for next quarter: • RIM data entry & user training • Written computer-use policies/protocols for all users • Complete individual training for computer users • Look at Staff Scheduling software

24. Technology • Future mid-term initiatives: • Develop ways to utilize technology to facilitate communication between residents and their families (wireless internet?) • Develop a plan to upgrade/replace hardware & software

25. GOAL-Recruitment & Retention To create a workplace environment that is supportive and team-oriented, and where each staff member has clearly defined responsibilities, accountabilities, and performance measurement standards

26. Staff Recruitment & Retention • Completed: • Updated written position descriptions • “Health & Safety Month” in December 2010 • Education Coordinator named

27. Staff Recruitment & Retention • In progress: • Improved communication (Upcoming Events, lead hand email, etc.) • Performance reviews • Re-vamped bimonthly staff meetings • WorkSafe NB programs • Ongoing recruitment in nursing department (advertising & interviewing)

28. Staff Recruitment & Retention • Focus for next quarter: • Complete all outstanding performance reviews • Education • Begin regular bi-weekly on-site in-services • Back in Form training • U-First initiatives • Continued awareness of safe work practices

29. Staff Recruitment & Retention • Future mid-term initiatives: • Review staff recognition program • Create an employee handbook • Future long-term initiatives: • Improve orientation program

30. GOAL–Resident-Focused Programs To maintain and improve a supportive, compassionate and home-like environment in which each resident can enjoy the best quality of life possible and receive the highest standard of personal care

31. Resident Focused Programs • Tasks related to this goal will begin in Fall 2011: • Identify & prioritize resident programs & services • Develop strategies for improvement • Review & update resident care protocols • Develop a method to respond pro-actively to improvement suggestions • Work with families to customize care to the resident’s needs whenever possible

32. GOAL - Communication To develop an effective communication strategy to enhance communication with, and among, all Kiwanis Nursing Home stakeholders

33. Communication • Completed: • Mission/Vision/Values Statements added to website, admission booklet, front entrance, etc. • Admission booklet was updated in December 2010 • Information meetings for staff & families

34. Communication • In progress: • On-going initiatives – • Management attendance at monthly Resident Council meetings (residents) • Upcoming Events poster (staff) • Pictures/articles sent to local media (community) • Quarterly newsletter/email sent to all families (families)

35. Communication • Focus for next quarter: • Continue on-going initiatives (previous slide) • Maximize awareness of website

36. Communication • Future mid-term initiatives: • Employee newsletter • Future long-term initiatives: • Information pamphlets for prospective residents & families, prospective employees, referral agencies • Government communication strategy • Strategy to share success stories (staff/families)

37. GOAL - Partnerships To maintain and enhance existing partnerships, and develop new ones, in order to supplement resources to improve services and facilities for our residents and staff

38. Partnerships • In progress: • Participation at regional/provincial workshops & meetings (on going) • Sussex Middle School (Adopt-a-Grandparent) • SHC Auxiliary (Beauty Parlor project) • Community Linkages committee • Annual Volunteer Appreciation dinner

39. Partnerships • Future mid-term initiatives: • Develop strategy for volunteer/community partnership programs • Future long-term initiatives: • Implement programs with schools, community groups, families, individuals, etc. • Establish & improve working relationships with other agencies & health care professionals

40. GOAL(1)–Bryant Drive Holdings To develop a strategic plan for the assets and operations of Bryant Drive Holdings Inc.

41. BDH - Strategic Plan • Focus for next quarter: • Review Bryant Drive Holdings Inc. assets & operations to prepare for strategic planning exercise in Fall 2011 • Future mid-term initiatives: • Based on strategic planning exercise, determine the optimum corporate structure for KNH and BDH

42. GOAL (2)-Bryant Drive Holdings To maximize the fundraising opportunities for Kiwanis Nursing Home

43. BDH – Maximize Fundraising • In progress: • Ongoing review of available grants • Focus for next quarter: • Identify fundraising projects & targets • Develop grant proposals for various programs/agencies

44. BDH – Maximize Fundraising • Future long-term initiatives: • Recruit “Foundation” volunteers with expertise in communication, marketing and fundraising • Increase fundraising activities

45. Questions? Comments?