SmartCare Pager and SpectraLink Training

1. SmartCare Pager and SpectraLink Training With Staff Acknowledge

2. Silence and Read a Pager • IMPORTANT … • You can not delete a page that has not been read or that has been locked. • When you pager sounds press the read button to silence the page

3. Pager Control Buttons

4. Deleting a Message

5. Delete All Messages

6. Zoom in and Out

7. Checking Batteries in your Pagers

8. Setting the Time and Date

9. How to Lock a Message

10. Unlocking Messages

11. How to Turn Off Pager

12. Pager Escalation • You have 3 levels of escalation • You have three sets of pagers, • one set for Independent Living, • one set for Assisted Living • and a Charge Nurse-Assisted Living Pager. This is an example of how escalation could be set up

13. Failure to Acknowledge All devices must be acknowledged. • Failure to acknowledge any device will cause that device to continue to page out 9 times over 45 minutes. After 9 pages the device will stop paging. Failure to reset the Pull Cord as well as the Personal help Buttons will result in a log being written against the Residents record. This is a permanent log that states the alarm was never responded to by staff.

14. Staff Acknowledge • After a Resident presses their Personal Help Button and sends an Alert to the pagers the following steps should be followed to ‘Staff Acknowledge the Personal Help Button Alert: • Assist the Resident. (follow your facility protocol) • Then press your Staff PHB and then count 1001-1002-1003 and press the Resident’s PHB. This will send a Response signal to the pagers that the original Alert has been responded to.

15. Staff Acknowledge • After a Resident presses their Personal Help Button and sends an Alert to the pagers the following steps should be followed to ‘Staff Acknowledge the Personal Help Button Alert: • Assist the Resident. (follow your facility protocol) • Then press your Staff PHB and then count 1001-1002-1003 and press the Resident’s PHB. This will send a Response signal to the pagers that the original Alert has been responded to.

16. Staff Acknowledge cont. • All fixed devices (pull cords, help call with acknowledge) also need to be acknowledged. • Again, if an Alert is received from a fixed device go to the resident assist the resident and then if its an alert from a Pull Cord flip the pull cord switch to the up position or if a touch pad (help call with acknowledge) press the top of the touch pad where it says Acknowledge. • This will then send a response signal to the pagers to alert staff that the resident has been taken care of and the fixed device has been responded to and reset.

17. Critical Alarms Smart Care is not responding! • Inform Management immediately this alarm means your monitoring Software has stopped responding, has been shut down or the main PC has been turned off. • This needs to be addressed immediately.

18. Backup Paging • You have back up paging installed. Alarms can be sent to the pagers even if the software has stopped responding and or the main PC has been shut down. The alarms will look different on the pagers. Alarms will show the device that sent the alarm i.e. pendant or bath and the Apartment number ONLY.

19. You will also see as part of the message “PCdown paging from MB” Any alarms received like this should be reported immediately to Management. During this PC down paging from MB all pagers receive all pages –there are no timed devices i.e. Doors on timers will send in an alarm when opened and Pager escalation is not in effect both Life Guidance and Assisted Living pagers receive all pages. The above references are just an example for training purposes

20. No Supervisory Alarms • All devices are supervised i.e. they must check in with the computer every 64 to 74 minutes. If the proper device check in has not happened within 12 hours-each 12 hours a supervisory alarm is sent to the pager for all devices that have not checked in. • This should be brought to the attention of Maintenance Department immediately and you should delete the Supervisory Pages.

21. All alarms are logged in the Database of the PC. It will log the time the alarm was received and the time it takes staff to respond to each alarm. • DELETE PAGES AS YOU GO • Do not let pages build up in the memory of your pager. When you receive an alarm and the response for that alarm delete both of the pages.

22. Battery Replacement and Low Battery Notification • All Fixed devices require a 3.6V lithium battery and must be replaced as part of your regular System maintenance. All devices will send in a Low Battery alert to Smartcare. Maintenance Department has the ability to run report showing all low battery devices and their location. Once replaced, you will need to mark the device as “Battery Has Been Replaced.” Fixed device batteries are good for approximately 2.5 years; however battery life will decrease based on usage. Low Battery Alerts should be managed and replaced as soon as they are posted to your SmartCare software. A low Battery alert does NOT mean the Device is NOT working. It is a Maintenance Alert to notify Maintenance to the fact that it will require replacing.

23. Personal Help Buttons will also send in a Low Battery Alert. There is a lithium battery in each Personal Help Button. The Personal help Button life is approx 2.5 to 3 years, also based on usage. Personal help Buttons need to be replace when a Low Battery Alert is received. The battery in the Personal Help Buttons IS NOT replaceable. You must replace the entire Personal Help Button.

24. Monitoring with Spectralink Phones

25. The wireless Telephones and chargers have been designed to withstand the wear and tear of normal use. However care should be taken to avoid dropping the phone or knocking it against hard surfaces. There are no serviceable parts in the phones or the chargers. You should never open the phone cases or disassemble the chargers you will void the warranty.

26. Cleaning the Phones Turn off the phone and unplug the charger before you clean them. Never immerse the phone in water. Clean the exterior surfaces, including the charging contacts with a cloth that has been slightly moistened with water. If the soiling is to stubborn for plain water you can use any general purpose household glass cleaner and surface-type cleaner. Be sure to wipe away any residue with a water dampen cloth.

27. Tips for Use You must charge the batteries before you can use the wireless phones. Batteries being charged

28. Battery Facts • You should change batteries at the beginning of each shift • Batteries have a 4 hour talk time and 80 hours of standby time • Batteries will charge overnight in 12 to 14 hours. • Quick Chargers will fully charge a battery in 1 ½ hours

29. More Battery Facts • The batteries will perform a recondition charge every 11th time. A recondition charge will completely drain the battery and then begin the charging process • An amber light occurs during the charger process as the battery is discharged to be fully recharged

30. Changing Batteries To remove the battery pack press down on the oval button on the back of the phone. Slide the pack towards the bottom of the phone until it stops

31. Changing Batteries To change the battery align the battery to the arrows pointing outward , Then press down on the back of the battery and slide the battery in place.

32. Align the battery with the arrows Push down on the back of the battery and slide into place

33. The Wireless Telephone will notify you when the battery pack becomes low. If the phone is in use, a low battery will give you a soft beep through the ear piece every six seconds. • You will also have a Low Batt display on the phone, you will now have 2 minutes of talk time left.

34. The Battery can be changed while in a call. Do not press end. • Quickly remove the battery and replace with a charged battery, press PWR and then press START to resume the call in progress

35. If your wireless phone is idle when the battery becomes low you will hear a brief modulated ring signal and the low battery message will appear. • Your phone will not work until you replace the battery

36. Key Pad Functions The power key turns the phone on and off The Start key will answer an incoming call The End key will end a call

37. Key Pad Functions The Func key gives you menu choices for programming the phone

38. Key Pad Functions After accessing the menu with Func Key Press right arrow key to display next menu item

39. Key Pad Functions Press left arrow key to display previous menu item Press zero key to select or change item

40. Programming Menu • Volume level : • Sets audio volume, use key pad to select a level from 1 to 8 • Ring type: • select the ring tone, Normal is factory default, press 0 to select ring type • High Noise Mode: • Adjust the phone to account for background noise. Select the option that describes the noise that matches your environment • Extension: • Sets the ext. number of your phone, use keypad to enter ext. number • Language: • Selects the language for your phone.

41. Key Pad Functions Press FCN key to return to previous menu level Press End key to exit menu

42. Key Pad Functions Switching Volume Levels. The phone has two volume levels low and high. To toggle between high and low while in a call press the volume key.

43. Key Pad Functions While in a call the FNC 1 will mute the call FNC 1 again will restore the voice pickup