IAM Core Membership Meeting - Overview of Global Moving Industry

2. 2015 IAM • CORE MEMBERSHIP MEETING

3. JACKIE AGNER • Core Members’ Representative Golden Services LLC

4. IAM CORE Members Meeting • Agenda • Introduction of Regional Representatives • Global Outlook Panel • Asia Report – Rob Faraone • IAM Commercial Affairs Committee Report – Boris Populoh • European Report – Gabriela Dimitrova • International Moving Summit and 2016 Young Movers Conference – AivarsUsans • IAM Here 2 Help • By-Law Change

5. IAM CORE Members Meeting • Agenda • IAM Programs for Members • Membership Protections • IAM Logistics Network (ILN) • IAM Young Professionals (IAM-YP) • IAM Country Guides • IAM Mentor Match • Update on IAM Marketing and Communications • Government Affairs and Special Session Teaser • Closing

6. IAM CORE Members Meeting • Introduction of Core Members’ Management Board • Central, South America and the Caribbean • Manuela Carolina • Caribbean Moving Services NV • Alvaro Stein • Decapack • Eastern and Southeastern Asia • Aakanksha Bhargava • PM Relocations PVT Ltd • Patrick White • Santa Fe Relocation Services • Core Members’ Representative • Jackie Agner • California Multimodal, LLC • Core Members’ Representative At Large • Boris Populoh • Willis Relocation Risk Group • Africa • Patrick Le Merrer • Deminter International Movers • Laura Wegener • Stuttaford Van Lines

7. IAM CORE Members Meeting • Introduction of Core Members’ Management Board • Europe • Barbara Savelli • Italian Moving Network • Aivars Usans • FF International Movers • Middle East and Near Asia • Ajay Bhalla • Leader Freight Forwarders • EranDrenger • Ocean Global Relocation Solutions • North America • Arthur Drewry • Taylor International • Heather Engel • True North Relocation, LLC • Oceania • George Cooper • Servebest Pty Ltd T/A Metromovers Removals • Rebecca L.M. Parker • M. Dyer & Sons, Inc.

8. BORIS POPULOH • Core Members’ Representative At-Large Willis Relocation Risk Group

9. ROB FARAONE • Regional Relocations Liaison – Asia International Association of Movers

10. IAM Asia • Tasks and Responsibilities Promote Upgrading Membership from Core to Governing Promotion of IAM programs – ILN expansion Help find new Core members and monitor new applications Contribute to the Social Café, Portal and encourage members to do so too Collect and disseminate information in region- Random Surveys have helped give us insight Help Plan Potential Regional Meetings in Asia Interact with other Asia-based industry groups

11. IAM Asia • Some Insights and Feedback • Website use is being delegated to subordinates- Many do not know they can update their profile or control what IAM communication they personally get, country information updates, view prospective members or report errant behaviors • Social Café support is weak- It’s for business! Raises awareness, broadcasts information • Many do not know how RPP works • Is Membership Balance right?Criteria, Member count, vetting, value proposition of Governing membership, getting all multi-country members to sign up sister companies • Annual Convention meets Member Needs- Speed meetings, Parallel meetings, Regional meetings • Members unaware of promotional resources- Blogs, Portal , E-alerts • Members doing freight and logistics but have not (yet) joined ILN • IAM weak in some countries and regions- incentives to sign up sister companies, promoting IAM brand

12. IAM Asia Stay Tuned for These New Initiatives • Potential 2016 Regional Meeting in Singapore • Potential Linkup with a collection agency for the RPP • Terms and Conditions

13. IAM Asia • What Has Been Happening in Asia? • Mergers and Acquisitions at an all-time high- $640 B excluding Japan • Economic Shifts- China’s shift from export economy, migration of mfg from China to Mekong countries • ASEAN Economic Community (AEC): an Asian EU? • The big economies are slowing down • Foreign Direct Investment (FDI) by EU, US -China is less a factor than generally believed. • More INTRA–regional investment-all members seek ASEAN integration • Multinational Corporations Shifting to Lower Cost Labour Areas • FDI in region gets growing share and this continues as consumer economies grow - What does this mean? • Expats like living in ASEAN countries • Macro factors affecting the Asian region …………..

14. 40% of world’s trade, Biggest Trade Deal since NAFTA 20 years ago TPP accounts for 36% of world GDP Includes Singapore, Brunei, Vietnam, and Malaysia but not China (yet?) Thailand may also want to join What does TPP do? Upgrades existing trade agreements Creates new FTA’s Dispute resolution, Reduces barriers Hastens the movement of Goods IP protection • IAM Asia • Trans Pacific Partnership (TPP) - A Sea Change for the Asian Region

16. IAM Asia • Economic Factors

17. IAM Asia • Important Influencers • Transition from export driven to consumer economy • Stock market crash • Factory cutbacks and drop in demand for energy and commodities • The AIIB • Assertive treatment of S China sea • A Growing foreign investor • Consider the quick rise in IAM members from China

18. IAM Asia • ASEAN and Why it Matters: Where in the world are we talking about? • 7th largest economy – Set to be # 4 in 30 years • 600 M people is greater than EU or US • Formed for security but evolving into an AEC “economic” market

19. ASEAN – THE MOVES OFTEN REFLECT FDI Asia attracts the most foreign investment ………………. ASEAN magnets are Sing, Phl,Indo,Malaysia

20. Find reliable, established working partners • Identify MNC and SME accounts with products or services appropriate to the strong ASEAN markets. Find the relos with best relationships • Do your desk research : • At origin -chambers and commercial sections of the major investor countries to learn which corps are entering or expanding. • Who are the intra-regional investors • At destination-embassies or govt orgs can tell you who’s active in 2016 • Join organizations like ILN to broaden your service offering • ASEAN – THE MOVES OFTEN REFLECT FDI Asia Attracts the Most Foreign Investment Establish or Strengthen Partnerships Sales and Marketing in 2016 Find reliable, established working partners Identify MNC and SME accounts with products or services appropriate to the strong ASEAN markets. Find the relos with best relationships Do your desk research : • At origin -chambers and commercial sections of the major investor countries to learn which corps are entering or expanding. • Who are the intra-regional investors • At destination-embassies or government organizations can tell you who’s active in 2016 • Join organizations like ILN to broaden your service offering • Mekong countries constitute 8% GDP’s • Emerging Myanmar is strategic between India and China • Vietnam for manufacturing • Philippines - Strong performer, 20% corporate tax • Singapore - Remains premier regional hub • Thailand - New IHQ scheme • India - Fastest growing emerging market • Japan - Rising FDI destination & world’s 3rd largest economy • Indonesia, Malaysia if commodities rebound

21. BORIS POPULOH • Core Members’ Representative At-Large Willis Relocation Risk Group

22. Core Member Meeting IMO Container Weight Verification Requirement • International Maritime Organization (IMO) Adopted Amendments Nov. 2014 • Part of International Convention for the Safety of Life at Sea (SOLAS) • Shipper Required to Verify & Communicate Container Gross Weight • Verified Container Gross Weight Condition for Loading/Export • Rule Designed to Lessen Risk of Un-Weight or Mis-Declared Containers • Need for Processes to Ensure Compliance with Requirement • Requirement will have Varying Levels of Impact • Enters into Force on July 1, 2016

23. Core Member Meeting Customs and Border Protection (CBP) / Distribution of PII • Personally Identifiable Information (PII) of Individual HHG Shippers Available Via Internet • HHG Shippers (Customers) Upset to Find PII Freely Available • IAM Working to Educate and Limit Access to PII • Focus on “Technical Fix” to Mask PII • CBP Agreed to Incorporate “Technical Fix” into ACE update • “Fix” Implementation Timeline Moved up to Q1 2016 from Dec. 2016

24. Core Member Meeting Data Analysis Working Group • Data Collection Essential in Today’s Economies • IAM/EXECOM Strategic Planning Session to Identify Opportunities • Establishment of Working Group / Analytics • Working Group to Study Feasibility / Answer Questions • Challenges: • - Fragmented Industry / Limited Sources of Reliable Data • - No Process to Organize Industry Data • - Need to Develop Capabilities to Extract Actionable Information • - Diverse Stakeholders with Diverse Needs • - Develop of Analytical Models to Meet Needs • - Appropriate Use of Data / Right Answer to the Right Question • Development of Tangible Benefits

25. GABRIELA DIMITROVA • Head of European Affairs • FEDEMAC

26. IAM 53rd Annual Meeting October 2015 San Diego Gabriela Dimitrova Head of European Affairs at FEDEMAC

27. The voice of European Movers

28. Outline FEDEMAC • History of FEDEMAC • Composition FEDEMAC`s Activities • Monitoring EU Institutions and EU legislations • Monitoring legislation at National level • International cooperation Q&A

29. FEDEMAC History of FEDEMAC Created in 1959 by France, Germany, the Netherlands and Belgium Composition: • National Associations • Direct Affiliates • Commercial Partners • 7 Board Members • National Representatives & General Secretaries

30. FEDEMAC’s Activities 2015 • Transport and Tourism Committee • Employment and Social Affaires Committee • Internal Market and Consumer Protection Committee • Environment, Public Health and Food Safety • Industry, Research and Energy • DG Mobility and Transport • DG Employment, Social Affairs, Skills & Labour Mobility • DG Economic and Financial Affairs, Taxation & Customs

31. FEDEMAC’s Activities Monitoring EU legislations • EU Imports • Cross border information on roadinfringements • Road infrastructure • Taxes & Investment in infrastructure • Illegal Immigrants • Intelligent Transport Systems ITS

32. FEDEMAC’s Activities Monitoring National legislations • German Minimum wage • Norway • Introduction of minimum wage for freight transport by road • Belgium and France – Resting time in the cabin of the truck • Belgium toll system • UK – change in Customs Clearence

33. FEDEMAC’s Activities International Cooperation • Data protection • Customs Clearance

34. Questions & Answers

35. AIVARS USANS • Immediate Past President • FEDEMAC • FF International Movers

36. International Moving Summit

37. 2016 Young Movers Conference

38. TERRY HEAD • President • International Association of Movers

40. Proposed IAM By-Law • Amendments and/or Revisions

41. Proposed IAM By-Law Amendments and/or Revisions • Subject: Adding a new Overseas Core Member Representative • Amendment Proposer: IAM Executive Committee • Objective of Proposal: In recognition of the number of Core Member companies located outside the United States of America, the Executive Committee wishes to add a third Core Member Representative to the IAM Executive Committee. This new position will be elected by the Core and Supplier Members. The individual holding the position must reside outside the United States and the Core Member Company to which he/she is affiliated must be domiciled outside the United States and be in good standing with the Association. • Proposed for the consideration and approval of the Core, Supplier and Governing Membership.

42. Proposed IAM By-Law Amendments and/or Revisions • Article VIII, Executive Committee • Section 1 • The Executive Committee shall consist of the Chairman, the Vice Chairman, the four Members-at-Large, and the Core Members Representative, a Core Representative-at-Large, and an Overseas Core Members Representative. Only an owner, part owner, officer, or designated employee of a firm which is a Governing Member in good standing shall be elected by the Governing Members to the Executive Committee by the Governing Membership. Only an owner, part owner, officer, or designated employee of a firm which is a Core Member in good standing shall be elected to the Executive Committee as a Core Member by the Core and Supplier Membership; and the Overseas Core Member Representative must reside outside the United States and the Core Member Company to which he/she is affiliated must be domiciled outside the United States and be in good standing with the Association.

43. Proposed IAM By-Law Amendments and/or Revisions • Article IX - Elections • Section 5 • The three representatives of the Core and Supplier Membership shall be elected by and from the Core and Supplier Membership in the same manner as provided in Section 4 of this Article for elections by and from the Governing Membership, as provided for in Article II of the Addendum to these By-Laws covering Core and Supplier Membership. Each Core and Supplier Member in good standing who is present shall be entitled to one vote.

44. Proposed IAM By-Law Amendments and/or Revisions • Addendum – CORE and Supplier Membership • Article 1 – The CORE Membership Board • Section 1: The authority of the Core and Supplier Members shall be vested in the Core Members Representative, and the Core Members Management Board (CMMB). The CMMB shall consist of the Core Members Representative, the Core Members Representative-at-Large,the Overseas Core Member Representative, and two Representatives each for Africa; Central, South America and the Caribbean (including Mexico); Europe (including Russia); Eastern and Southern Asia; Middle East and Near Asia (including Western, Southern, and Central Asia); North America (including Canada and the State of Alaska); and Oceania (encompassing Australia, New Zealand, and the Islands of the Pacific, including Guam, American Samoa, and the State of Hawaii). • Only an owner, part owner, officer, or designated employee of a firm which is a Core Member in good standing shall be eligible to serve as a Core Member on the CMMB. Each board member, except for the Core Members Representative, the Core Members Representative-at-Large, and the Overseas Core Member Representative, shall be appointed by the Core Members Representative, take office on the first day of the month of December following such appointment, and shall serve for one year or until a successor is duly appointed. The President of the Association shall be an ex-officio member of the CMMB, shall have notice of all meetings, and shall have the right to participate in such meetings, but will have no vote.

45. Proposed IAM By-Law Amendments and/or Revisions • Article II – Elections • Elections CORE Members Representative, CORE Members Representative-At-Large and OVERSEAS CORE MEMBER REPRESENTATIVE • Section 1: • The Core Members Representative, the Core Members Representative-at-Large and the Overseas Core Member Representativeshall be elected by the Core Membership at its Annual Meeting, shall take office on the first day of the month of December following the date of election, and shall serve for a period of two years or until a successor takes office. Each Core Member in good standing shall be entitled to one vote. The Core Member' Representative, the Core Members Representative-at-Large and the Overseas Core Member Representativeshall be entitled to vote at the Association's Executive Committee Meetings on matters which directly affect the Core Membership.

46. Proposed IAM By-Law Amendments and/or Revisions • Article II – Elections • Elections CORE Members Representative, CORE Members Representative-At-Large and OVERSEAS CORE MEMBER REPRESENTATIVE • Section 2: • In order that the election may be facilitated, the President shall appoint a nominating committee of three Core Members, not less than thirty (30) days preceding the election, who shall nominate from the Core Membership not less than one individual for the position of Core Members Representative and not less than one individual for the position of Core Members Representative-at-Large and not less than one person for the position of Overseas Core Member Representative. Such nominations shall not preclude additional nominations from the floor by Core Members in good standing. • If a contest develops at the election, such contest shall be decided by a poll of written ballots, conducted by the Core Members Representative or his/her delegate.

47. Proposed IAM By-Law Amendments and/or Revisions • Article II – Elections • Elections CORE Members Representative, CORE Members Representative-At-Large and OVERSEAS CORE MEMBER REPRESENTATIVE • Section 3: • A vacancy in the position of Core Members Representative or the Core Members Representative-at-Large or the Overseas Core Member Representative which occurs by reason of death, resignation or otherwise may be filled by a majority vote of the CMMB. Such vote may be taken by mail ballot and the person so selected shall serve only for the remainder of the term of the person replaced.

48. BRIAN LIMPEROPULOS • Director, Programs • International Association of Movers

49. IAM CORE MEMBERS MEETING • IAM Member Programs • Membership Protections • IAM Logistics Network (ILN) • IAM Young Professionals (IAM-YP) • IAM Country Guides • IAM Standards • IAM Mentor Match • Potential Development of IAM Education Program

50. IAM CORE MEMBERS MEETING • Membership Protections • Stricter Member Requirements • Receivable Protection Program (RPP) • IAM Code of Ethics • Trademark Protections • Association and Government Partnerships • You have a Role!