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Interpersonal Communication

Interpersonal Communication. Kamal Nayan Pradhan Shailaja Upadhyaya. Agenda. Assertive Communication C ommunication Barriers Interpersonal Communication Interpersonal Relationship Skills. Harry E. Chambers Author, The Bad Attitude Survival Guide.

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Interpersonal Communication

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  1. Interpersonal Communication KamalNayanPradhan ShailajaUpadhyaya

  2. Agenda • Assertive Communication • Communication Barriers • Interpersonal Communication • Interpersonal Relationship Skills

  3. Harry E. ChambersAuthor, The Bad Attitude Survival Guide No matter what we do, we do it with people No matter how small the organization or how technical its process Technology People create Make it all happen implement Ultimately use whatever created It takes people to be successful

  4. Communication is the key Communication is the lifeline of any relationship. Without it, the relationship will starve to death -Elizabeth Bourgeret

  5. Fact and Inferences

  6. Why communication fail? “The problem with communication…….. Is the illusion that it has been accomplished.” - George Bernard Shaw

  7. Psychological Barriers Attitudes and Opinions Preoccupied Thoughts Differences in Perception and Viewpoints Premature Evaluation Lack of Attention Carelessness Distrust

  8. What Barriers Do? • Inaction • Misinterpretation • Bad Work Relationships

  9. Exercise

  10. Improving interpersonal communication Oral Communicating Behaviour Patterns • Seeking information • Giving information • Testing understanding • Disagreeing • Shutting out • Defending/ Attacking • Blocking of difficulty stating • Bringing in

  11. Improving interpersonal communication Listening skills Some major listening problems: • Comparing oneself with the communicator • Mind reading of the speaker • Rehearsing what to say • Day dreaming • Filtering the message • Proving oneself right

  12. Improving…….. Assertive listening • Paraphrasing: what the speaker has said to confirm understanding • Looking for central ideas in the message • Clarifying and asking questions until the message is clear. • Concentrating on the message, not on the speaker • Being aware of listening blocks and avoiding them.

  13. Interpersonal Communication The basic skills practiced by interpersonally competent people include the following: • Asserting self and assertive communication • Negotiation • Working with group

  14. Assertive Communication for Managing Relationship

  15. Interpersonal Relationship(IR) No matter how hard you work or how many brilliant ideas you may have, if you can’t connect with the people who work around you, your professional life will suffer.

  16. IR for a manager: why It Matters……. • Academic intellect is not enough for the professional success • Technical proficiency does not win the prize • Recent trends in the workplace give new importance to human relations • Self management and effective interpersonal relationships made the difference between success and failure.

  17. Managing Relationship Assertively

  18. Interpersonal Relationship • What people talk to each other? • How people Behave with each other? • Why people talk to each other the way they do? • Why we like some one and are comfortable around them? • Why do we have awkward moments with some people?

  19. Interpersonal Relationship • Balance is possible between two dimensions of life. • Start relationships with zero to establish healthy relations. • Every relationship is for ME. • Crux of relationship is attitude and behaviour. • We cannot change behaviour of others but changing ours is possible.

  20. Transactional Analysis (TA) TA is an analysis of Transactions that go on between human beings who are interacting with each other … [that] explains why people differ from each other and behave the way they do with each other

  21. TA…… • A transaction can be understood as a set of a stimulus and a response when people engage themselves in communication or social exchange • An Ego state is defined as "a coherent system of feelings which motivates a related set of behaviour patterns

  22. TA…… The three ego states are separate, permeable repositories of all our experiences and manage all our attitude and behaviour, known as Parent, Adult and Child. Parent Adult Child

  23. Complementary, Crossed and Covert Transactions • Complementary transaction occurs when response to a • stimulus is from an expected ego state • A transaction is crossed when unexpected or • inappropriate response is made to a transaction stimulus • A covert or duplex transaction contains hidden message • and involves more than two ego states

  24. Activating effective ego state • No state of mind is good or bad. • They will either be helpful or unhelpful in certain situations. • PAUSE YOUR BEHAVIOUR FOR FRACTION OF SECOND • This helps activation of mind and adult ego state and will help identify effective ego state for the particular moment.

  25. Major takeaways • Assertive Communication • Communication Barriers • Interpersonal Communication • Interpersonal Relationship Skills

  26. Thankyou.

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