BGSU

1. BGSU Quality Systems Education Collaboration Introducing, Launching QSEC: Innovative Statewide Educational Initiative In Quality Systems Dr. John W. Sinn, Professor and Chair Technology Systems Department, BGSU jwsinn@bgsu.edu, 419-276-6034

2. BGSU Quality Systems Education Collaboration • Overview of QSEC – What is it? • Ohio companies teamed with higher education • Lean, Six Sigma, DMAIC, DMADV, TQM • Employees from multiple organizations • Quality systems at BGSU form base • Undergraduate, graduate degree programs • Actual team-based projects in organizations • On-line teaching, learning • Electronic Infrastructure • Cost savings for all………

3. BGSU Quality Systems Education Collaboration • Ohio Companies, Higher Education • Build/rebuild competitiveness in organizations • Manufacturing and non-manufacturing • Multiple/same organizations, different facilities • Suppliers and customers working together • Work with two year schools to build systems • BGSU undergraduate, graduate degrees • Dedicated teams and projects in organizations • Focus is lean six sigma, DMAIC, DMADV, TQM • Electronic delivery, non-traditional audience • Cost savings, win-win, gains for all………

4. BGSU Quality Systems Education Collaboration What is “Lean”?

5. BGSU Quality Systems Education Collaboration 6s What is “Six-Sigma”? The term "Six Sigma" refers to the ability of highly capable processes to produce output within specification. In particular, processes that operate with six sigma quality produce at defect levels below 3.4 defects per (one) million opportunities 1,000,000 units of Raw Materials 999,996.6 units of Good Products 3.4Rejects

6. BGSU Quality Systems Education Collaboration 6s What is “Six-Sigma”? • Six-Sigma is a collection of statistical, engineering based quality and process evaluation and improvement tools and practices. • The foundational convictions of Six-Sigma are: • Continuous efforts to reduce variation in process outputs is key to business success • Manufacturing and business processes can be measured, analyzed, improved and controlled • Succeeding at achieving sustained quality improvement requires commitment from the entire organization, particularly from top-level management

7. BGSU Quality Systems Education Collaboration Six-Sigma Includes Design of products and processes using DMADV – Define, Measure, Analyze, Design, Verify Improvement of existing products and processes using DMIAC – Define, Measure, Analyze, Improve, Control Sustaining improvements from DMADV and DMAIC through Total Quality Maintenance

8. BGSU Quality Systems Education Collaboration System characteristics that make QSEC unique

9. BGSU Quality Systems Education Collaboration Strategic Advantages of QSEC

10. BGSU Quality Systems Education Collaboration • Electronic Infrastructure Saves $$ • Students not at BGSU, reduce “seat time” save $ • Stay at company, two year campuses, save $ • QS 3+1 BS completion, QS specialization, MTM • Graduate/undergraduate student teams save $ • Downloadable electronic texts, tools, saves $ • Content grown collaboratively, QSEC saves $ • Statewide network, engage ASQ, others • Primary contacts done online, start to finish • Innovative audience, unique delivery, saves $ • Replace private training, new paradigm, save $

11. BGSU Quality Systems Education Collaboration Example downloadable tools used in courses, projects Cost Analysis Tools Process Flow/Layout Benchmarking Process Failure Mode & Effects Analysis (PFMEA) Detailed Operator Instructions Plan Do Check Act Quality Function Deployment (QFD)

12. How is QSEP a Win/Win/Win? BGSU Quality Systems Education Collaboration Higher education, organizations grow network for improvement Organizations gain resource to strengthen competitive edge, change quality culture Students gain higher education, become equipped with problem solving tools QSEC