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MobilAlarm – a location-independent emergency service for old and disabled people

MobilAlarm – a location-independent emergency service for old and disabled people. Stefan Lilischkis Germany. Problem area. MobilAlarm : project supported by the European Commission March 2004 - August 2005 Framework: eTEN programme (Trans-European Networks)

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MobilAlarm – a location-independent emergency service for old and disabled people

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  1. MobilAlarm – a location-independent emergency service for old and disabled people Stefan Lilischkis Germany

  2. Problem area • MobilAlarm: project supported by the European Commission • March 2004 - August 2005 • Framework: eTEN programme(Trans-European Networks) • Contents: testing an innovative alarm service for older, chronically ill and disabled people and for all those concerned about their safety while outside

  3. Objectives of the project • Evaluate technical, organisational and economic characteristics of this service on European level • Prepare market roll-out in EU Member States

  4. Partners empirica Gesellschaft für Kommunikations- und Technologieforschung mbH (Bonn, DE) Attendo Systems GmbH (Ismaning, DE), delivering device & service centre software Telehealth S.L. (Valencia, ES), focusing on ICT solutions for social services Fundación Andaluza de Servicios Sociales (Seville, ES), public tele-assistance Attendo Response Ltd. (Rotherham, UK), providing response services Recontrol (Karlsruhe, DE), private response centre operator

  5. The device • Specifically designed • Size: smaller than common mobile phone • Weight: only 100 gram • Easy to handle: only five buttons • Two lateral alarm buttons for being pressed at once (simple but prevents false alarm) • Battery life of up to four days

  6. Emergency call function • On pressing alarm buttons: GSM voice connection to service centre • Location data calculation through Global Positioning System (GPS) • User location shown on electronic map on operator‘s screen • People who can help alerted immediately (relatives, neighbours, doctors, mobile staff, rescue services)

  7. GSM network The service concept Relatives Mobile responders Rescue service GPS satellite system Attendo Mobile Service centre

  8. Unique selling point: protocol • Transmission of user identification code and position to service centre by Attendo’s Care Phone Communication Protocol (CPC) • The protocol is unique selling point over other mobile alarm devices that transmit location data with unreliable SMS • CPC integrated into operator‘s work process: one click for locating and mapping user’s position

  9. Benefits to end customers • Benefits to the target groups of old, disabled and chronically ill people: • greater feeling of security and more freedom of movement, • faster service delivery in urgent cases => greater quality of life

  10. Benefits to other stakeholders • Benefits for care providers: • Reduced need for personal accompany of clients when they are out => cost reduction • Extension of service to new target groups (e.g., sportsmen) • Benefits for health and care insurers: • Reduced expenditure when medical service is delivered quicker, at a time when there is no or low damage to client’s health

  11. Approach, Methodology • The MobilAlarm device and service is being tested in three phases: • internal test with service centre personnel, • small-scale pilot test with a few real users, • large-scale test with more than 100 users. • Tests in Germany, Spain, United Kingdom, also cross-border

  12. Major test findings up to now • Well-functioning emergency call working at all test locations, even in underground garage. • Excellent speaking and hearing quality even if the device is a meter away from the holder. • Correct indication of the user’s location on the electronic map in the service centre. • Further tests will allow to adjust the device and service to particular user requirements.

  13. Future perspectives • Technical challenge: locating function cannot work when device is shielded from GPS satellites (e.g., in buildings, urban “building canyons”, dense forests). • This problem will be eased by “Assisted GPS”: assistance through mobile phone network, locating even in buildings, precision 5 meters. • Next generation of the MobilAlarm device will be equipped with this technology.

  14. Conclusion and outlook • MobilAlarm device and service sought to be introduced into European market soon after completion of the project in August 2005 • Customers‘ safety first: well-functioning service more important than quick marketing

  15. Further information Website: http://www.mobilalarm-eu.org e-Mail: stefan.lilischkis@attendo.de

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