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ITC Campus Report

ITC Campus Report. Third Quarter - 2012. Main Achievements. During the Third Quarter of 2012 the Ipsos Training Center (ITC) reached the following main achievements: 29 new courses for employees were made available

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ITC Campus Report

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  1. ITC Campus Report Third Quarter - 2012

  2. Main Achievements • During the Third Quarter of 2012 the Ipsos Training Center (ITC) reached the following main achievements: • 29 new courses for employees were made available • 38 Training Webinars focusing on our Product Portfolio were hosted / 2 webinars facilitated by the ITC to our Ipsos Client Representatives (more info on Page 11). • Different actions towards the increase in the usage of the Client Campus were carried out (more info on Page 11) • The analysis for a new Programs Management functionality in the Platform was completed – This would enable us to better support training blended initiatives such as the new ASI Certification Program • A contract for acquiring 8 new Softskill titles was negotiated and signed with CrossKnowledge • The Database of Active accounts in the ITC was validated against the list of current employees in 47 countries, ensuring consistency in the campus.

  3. Courses Offered Number of courses & webinar recordings available as at September 30th:

  4. Employees’ e-Campus usage The e-Campus is currently being used in 78 countries out of the 84 in which Ipsos operates. • Countries not currently using the ITC: • Albania • Algeria • Ivory Coast • Kosovo • Montenegro • Qatar

  5. Employees’ e-Campus usage

  6. Employees’ e-Campus usage These charts show the ITC campus activity during Q3, considering the number of registrations for courses, regardless of completion. Including registrations for online courses and webinar recordings available in the ITC

  7. Country Top 5 – Course Enrollment

  8. Level of Completion The following chart shows the level of completion of the courses in which employees enrolled during the Third Quarter of 2012. Completed: exam not passed yet Passed: exam successfully completed / certificate issued Started: course not finished yet Unstarted: courses assigned but still pending to start

  9. Average of courses taken in Q3 by each employee with activity in the campus during the same period of time Average of Courses taken in Q3 Average of courses taken in Q3 by each employee with an account created in the campus

  10. Employees with activity in the campus during Q3 over Ipsos Headcount as of August 2012 Penetration Rate Employees with an account created in the campus over Ipsos Headcount as of August 2012

  11. Client Campus activity • During this period, several actions were taken to encourage the level of usage of the ITC campus by our clients: • We facilitated the webinar “Fostering stronger client Relationships through the Ipsos Training Center” to our Client Representatives at Ipsos with the purpose of reviewing the basics on what the ITC is doing in relation to training initiatives for clients as well as to how the ITC might be offered. The sessions were developed in conjunction with Ged Parton. 34 people attended these sessions. • NA implemented a new way of communication about the ITC with their client representatives at the Ipsos NA Intranet, under the Hot News section. • Worldwide communication by country: the ITC continued with the campaign: A world of learning with Ipsos, launching Ecuador, Costa Rica, Dominican Republic, Peru, Venezuela, Japan, Vietnam, Algeria, Bahrain, Egypt, Iraq, Jordan, Lebanon, Morocco, Pakistan and Qatar. • Project: Colgate University. The ITC’s been working with Marcia Keske to create a presentation for Colgate about Training at Ipsos –A meeting to present it was held in NY (virtually facilitated by the ITC). At the moment, Shirley Felix is discussing in depth with Colgate people about a possible partnership on this topic. • Project: Zain Internship Training Program. Zain, Jordan, created their training program for internships based on the ITC offer. A graduation ceremony was held along with a Press Release.

  12. Client Campus activity • Total number of registrations for courses, during the period: 446 • This number shows an increase from the previous quarter – Although the numbers increased significantly, they are still not good and September is showing a new drop down

  13. Curricula 29 new e-courses made available in the Campus during the third Quarter: • InnoQuest - Selling The Innovation Offer • InnoQuest - Maximizing Market Potential • Mindclouds • ShopperSpotlight • Getting Familiar with The Censydiam Framework. Publicación en el Ipsos Today. • Concept Writing Workshop (e-learning) • FacilitationTips • Qualmobile • QualSpaceForum • QualSpaceFocus - QualSpaceVision • Ipsos Storytelling for Impact • Using WAO!: Wallet Allocation Optimizer • IntroducingViewscast • Introducing WAO!: Wallet Allocation Optimizer • Managing a Quality Management System • Managing Project Information Confidentiality • Managing Project Specification Changes • Managing Data Privacy (e-learning) • Introduction to Global Processes • Managing Interviewers •  Social Spaces 1 - Ipsos Template • Social Spaces 2 - Toolkit • Social Spaces 3 - Community Hierarchy and Structure • Social Spaces 4 - Discussions • Social Spaces 5 - Blogs • Social Spaces 6 - Idea Exchanges • Social Spaces 7 - Contests • Social Spaces 8 - Quick Polls •  Global Etiquette (e-learning)

  14. Next Quarter Challenges • Next Quarter will face the following challenges: • Get insight about the quality of ITC’s proposal to clients – Based on the results an action plan will be created. With this in mind the ITC along with Ged Parton will run an internal survey for our Client Representatives to understand: • How much our employees know of the existence of the ITC for clients • Relevance of courses and contents included therein • Training needs mentioned by external clients or those our employees perceive as necessary • Increase the Soft Skills offer • Develop and implement a new functionality in the Platform, able to manage not only e-courses but also Training Programs (e-courses + case studies + board messages) • Support the new Talent Management initiative (develop training materials) • Create a new Welcome to the ITC video for the webpage • Some of the new courses / training materials to come: • Communication Skills • Communication Styles • Team Performance • Project Management e- courses • Product Quest e-courses • Effective people management • Insights and IdeationWorkshop • Paper Data Collection (In field process) • Manual Data Collection (Field set up process) • Business Performance Management Process

  15. THANKS!

  16. For further information or questions please feel free to contact us Natalia Kind Global L&D Coordinator Director, ITC Olazábal 1371, Bs As, Argentina Phone: +54 11 4706 6516 e-mail: natalia.kind@ipsos.com

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