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Effective Interpersonal Communication in Healthcare: Insights from an Experienced Coordinator

In this interview with Shawn Derrick, an Echo Vascular Coordinator with 30 years of experience, learn about metacommunication, active listening, overcoming language barriers, and the importance of communication in the medical field. Gain tips on improving communication skills for better patient care and outcomes.

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Effective Interpersonal Communication in Healthcare: Insights from an Experienced Coordinator

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  1. Interview with Shawn Derrick by Jessica Davies Interpersonal Communication in the Medical Field

  2. Shawn Derrick • Echo Vascular Coordinator • 30 years of experience • Speaks to more than 50 people a day • Enjoys face to face communication

  3. Metacommunication • Prefix meta means ‘about’ combined with the root word communication • Used everyday for clarification • Hospital provides some training

  4. Active Listening • More than just using your ears • Learn to really focus on conversation • Shut out all distractions

  5. Active Listening continued… • Ways to shut out distractions are:>Closing doors>Stop what you are doing>Look at who you are speaking to

  6. Language Barriers • Makes it hard to communicate • Hospitals provide translators • Demonstrations of what you are about to do can help • “nonverbal behaviors account for 65% to 93% of the total meaning of communication”(Woods pg122)

  7. Conclusion • Communication is important • Advice: keep open mind and remember that everyone has a different perception • What someone perceives is their reality

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