LUA – Benelux Conference Nov 2011

1. LUA – Benelux Conference Nov 2011 Simon Truran. Training Manager, Lawson Learning

2. Agenda • Whats new at Lawson learning? • Lawson Learning takes requests! • Interested in knowing just how good your M3 staff is? • Test them! New System Admin customer certification • New courses • M3 10.1 • On Line courses • New v-lab (end of year schedule) • New services • User Adoption Services • Change Adoption Services • Training in the Benelux • Do you know what this is (myLawson to LMS) • Sign up for free trial suite & get your USB stick loaded with material

3. Customer Comments. UK, Ireland & Benelux. The overall picture of the training was positive. I would also be delighted to meet you in person Jean Luc coped very well with delegates whose knowledge ranged from nothing to expert users. An enjoyable time with a good instructor. The course was good insight into the capability and scope of the M3 system. The course was well run and the pace and delivery were good. It was fun! And of course very valuable. Took onboard feedback re possible improvements to course and implemented where practical, e.g. more hands on in synch with verbal tutorial enabled easier understanding of how to use system and understand process flows. Overall very beneficial - a separate feedback sheet with some observations to assist Learning experience is being confirmed and will be available for discussion From Courses Completed Sep – Oct 2010

4. Get What you Want, When You Want it! • Lawson Learning now has a ‘Request information’ button available in the Lawson Learning Management System. • Use the “Request Information” button to tell us what courses you’d like scheduled, including time frame and location. You can even request a course for your site, just for you and your team. • How? Simply click the “Request Information” button in the search results and course schedules, complete a quick questionnaire and your Learning Account Manager will contact you within three business days to discuss your learning needs. • Most of the training we provide is private, requested by a customer. If you don’t see what you want, please ask!

5. M3 System Administration Certification • Lawson Learning is pleased to announce the availability of System Administration Certification for Lawson M3 System Administrators. • The System Administration certification allows users to prove their competence in administrating 6 key areas within Lawson M3 Systems by passing the M3 System Administration exam for Microsoft Windows, UNIX or IBM I System users. • The certification exams are supported by a pre-defined track of courses which can be taken virtually or at Lawson training centre. • System Administration Introduction • System Administration Advanced • Lawson M3 Security (System Administration Security) • Lifecycle Manager Administration • Smart Office Administration • What else would you like to be certified on?

6. M3 10.1 Development: Learning /Stepping up • Learning Camps • Fashion • Food and Beverage • Manufacturing • Distribution • Equipment Service and Rental • Enterprise Asset Management • Stepping up Learning Camps • Fashion • Food and Beverage • Manufacturing • Distribution

7. M3 10.1 Development: Vlabs/Learning Labs • Smart Office Navigation • Smart Office Introduction • Smart Office Advance • Financial Controlling • Costing and Internal Accounting • Technical Courses • Smart Office Adminstration • Life Cycle Manager • M3 Techonolgy Overview • System Admin Security • System Admin Advanced • System Admin Introduction • M3 Output and Media Administration (*) • M3 Output Designer (*)

8. M3 Ondemand • Optimized for M3 10.1 • Lawson Smart Office Introdu ction • Lawson Smart Office Advance • Optimized for M3 7.1 • See next slide

9. M3 7.1 OnDemand Library • 43 courses (136h), GA 2010/05/01 • 1360 content pages • 771 simulations • 199 documents

10. M3 7.1 OnDemand Library • M3 7.1 Customer Order Processing • - Processing Basic Customer Orders (4h) • - Performing Other Customer Order Processes (6h) • - Monitoring and Rescheduling Customer Orders (4h) • - Managing Customer Claims (4h) • - Defining Pricing and Discounts (6h) • M3 7.1 Warehouse Management Processing • - Defining Inventory Structures (2h) • - Defining Items (2h) • - Managing Location Replenishment and Movement (2h) • - Managing Requisition Orders (2h) • - Taking Physical Inventory (2h) • - Displaying Item and Balance Information (2h) • - Defining and Displaying Item Statistics (2h) • - Defining Dispatch Handling (3h) • - Performing Packing Reporting (3h) • - Performing Wave Picking (2h) • Cross-Docking Items (2h) • M3 7.1 Lot and Allocation Control • - Managing Automatic Allocation (6h) • - Managing Manual Allocation (2h) • - Managing Pre-Allocation (2h) • - Managing Allocation Stop (3h) • - Using Lot Handling (3h) • M3 7.1 Distribution Order Processing • - Processing Distribution Orders (4h) • - Working With Distribution Share and Lead Times (2h) • - Using Other Methods of Goods Receiving (2h) • M3 7.1 Manufacturing Order Processing • - Processing a Basic Manufacturing Order (2h) • - Scheduling Manufacturing (4h) • - Managing Manufacturing Orders (6h) • - Defining a Subcontracted Operation (4h) • M3 7.1 Purchase Order Processing • - Processing PO's (4h) • - Making Additions to the Ordering Process (3h) • - Managing Purchase Authorization (2h) • - Monitoring Purchase Orders (3h) • - Processing Goods Receiving Flow (4h) • - Performing Extended Quality Inspection (3h) • - Managing Claims (3h) • - Creating Supplier Statistics and Evaluations (2h) • M3 7.1 Tactical & Operational Planning • - Performing Demand Planning (4h) • - Performing Supply Planning (2h) • - Balancing Supply and Demand (4h) • - Establishing and Communicating a Master Production Plan (4h) • - Calculating Material Requirements (6h) • - Capacity Requirement Planning (2h) • - Communicating Material and Capacity Requirements Planning (2h)

11. Currently under development • Phase 5 • M3 7.1 Cost Accounting • - Performing Cost Accounting • - Defining Main Settings for Cost Accounting • - Splitting the Cost of Sales • - Accounting for Manufacturing and WO • - Defining Settings for Order Costing • - Accounting for Purchase Orders • - Accounting for Distribution Orders • - Defining Settings for Cost of Capital • - Cost Accounting & Configuration • M3 7.1 Product and Purchase Costing • - Performing Product Costing • - Performing Purchase Costing • - Performing Distribution Costing • - Product and Purchase Costing • - Defining Main Settings for Product Costing • - Entering Cost Rates for Costing Components • - Building the Product Costing Model • - Costing Purchased Items • - Costing Manufactured Items • - Costing Distributed Items • - Using Other Costing Methods • - Costing Subcontracted Operations • - Product and Purchase Costing Configuration • Phase 4 • M3 7.1 Accounts Payable • - Invoice Checking and Control • - Paying Supplier Invoices • - Monitoring Accounts Payable • - Accounts Payable Processing • M3 7.1 Accounts Receivable • - Managing Invoices and Payments • - Managing Customer Debts • - Monitoring Accounts Receivable • - Accounts Receivable Processing • M3 7.1 General Ledger • - Performing Daily Routines • - Performing Periodic Routines • - Performing Yearly Routines • - Performing Reconciliations • - Verifying General Ledger Updates • - Monitoring General Ledger • - General Ledger Processing • M3 7.1 Report Generator • - Defining a Report • - Performing Financial Reporting • - Report Generator

12. New Services • User Adoption • Change adoption

13. Are your users’ needs being lost in the whirlwind? Pressure to minimize time away from business? New Systems? Mergers and acquisitions? Preparation for an upgrade? Turnover? Restructuring?

14. Goes beyond technical innovation by focusing on people

15. How does increased User Adoption change your reality? Driving productivity • “ROI is directly related to the proficiency of users”* • Enhance user competency and compliance with instructionally sound learning methods • “Professionally trained users make 50% fewer errors and spend more time on critical tasks”** ! Reducing Costs • “Poorly trained users require 6 times more support than professionally trained users”*** • Immediately after go-live, approximately 80% of user issues are related to lack of understanding the software’s functions rather than a problem with the system **** • Dramatically reduce time away from work by utilizing an eLearning strategy with just in time support

16. After Go Live – Is User Adoption Complete? Not according to study after study … • Immediately after go-live, approximately 80% of user issues are related to lack of understanding the software’s functions rather than a problem with the system (Panorama) • 12.4% of the user community for enterprise applications leave the company annually; up to 50% may depart application-facing roles within 2 years (AMR) • End user support is the single biggest cost associated with application utilization (Gartner) • “It’s important to make a major commitment to training and sustain that commitment throughout the ERP solutions life cycle.” (Gartner 2008)

17. Public Training Benelux • Business Performance Warehouse • Cost Accounting & Configuration • Credit Manager Toolbox • Customer Correction Self Services • Learning Camp • Financial Accounting Power Training • Financial Controlling Power Training • Life Cycle Manager Administration • Output Management in Lawson M3 • Product and Purchase Costing • Smart Office Administration • Smart Office Advanced • System Administration Advanced • System Administration Introduction • Econocom Group SA • Terumo Europe NV • Dorel • Groeneveld-Intersafe BV • Nunhems BV • PON Holdings BV Courses Attended May 2009 – October 2010

18. Private Training. UK, Ireland & Benelux • MEC Development • MOM Training • MEC Admininstration • Solution Overview • Smart Office Administration • System Administration • Customized Workshop • LCM Administration • Learning Camp • Security & Troubleshooting • Crystal Reports • Stepping Up Learning Camp • Items & Attributes • PON-PEPS • Richemont • Rexel • Nutreco Nederland B. V. • Arjo • PHS • CRV • VSI • Sibelco • Terumo Courses Scheduled Jun – Oct 2010

19. Evaluations. UK, Ireland & Benelux. Evaluations Completed Sep – Oct 2010 (maximum score = 5)

20. Finally - Do you know what this is?? 3. 4. Here Here Step 3: Go to Education > Search and Register for Training box. Step 4: Click a language in the box to open the Lawson Learning Management System (LLMS).

21. Do you know what this is? 5. Here Here Step 5The Lawson Learning Management System will come up in a new window. Click “Search” to begin. You may also see the “Getting Started Guide” to learn more about how to use and navigate the Lawson Learning Management System.

22. Agenda • Whats new at Lawson learning? • Lawson Learning takes requests! • Interested in knowing just how good your M3 staff is? • Test them! New System Admin customer certification • New courses • Classroom, Virtual Lab and On Line • New services • User and Change Adoption Services • Training in the Benelux • Do you know what this is (myLawson to LMS) • Sign up for free trial suite • Get your USB stick loaded with an online course & information • Questions? education@lawson.com