Business Communication 101

1. Business Communication 101 Presented by: Cherish Wong 7D0B0341 Amelia 7D1B0776

2. Questions • Chapter 15 – Question 1 (Pg, 410) • As an audience member, would you rather get technical information orally, in writing, or in both forms? What difference would these options make? Under what conditions do you prefer oral channels to written channels of communication?

3. What is Communication? Your aim is not just to communicate, but to communicate effectively. Good communication is the lifeblood of successful organizations, (Taylor, 2000)

4. Methods of Communication • 5 main methods of communication: • Written word • Spoken word • Symbolic gesture • Visual images • Multi-media

5. Questions • As an audience member, would you rather get technical information orally, in writing, or in both forms? • What difference would these options make?

6. Written word Spoken word Letters, memos, fax messages, e-mail, reports Telephone calls, discussions, meetings, interviews, presentations Methods of communication

7. Advantages Vs Disadvantages of Oral communication • Advantages • Voice adds emphasis • Immediate feedback • Body language/tone of voice adds emphasis • Disadvantages • Mis-interpretation of information

8. Activities

9. Advantages of Written communication • Advantages • Permanent record • Authority • Evidence for future • Can be read at leisure to assist understanding • Distance may be useful

10. Disadvantages of Written communication • Time consuming • Language problem

11. Can you read these? • 공지 사항입니다 ^ o ^팝과 제3세계 음악 커뮤니티로의 변신기존의 자료 중에서 가요 자료 모두 삭제 되었습니다.

12. Questions • Under what conditions do you prefer oral channels to written channels of communication?

13. Both Oral and Written • Oral Communications - Car Workshop, Fastfood (KFC, McDonald), Insurance, Marketers • Written Communications - Legal Documents

14. Conclusion

15. The End