Building the Foundation, then the Bridges: Stories from Strategic Plan to Symphony

1. Building the Foundation,then the Bridges:Stories from Strategic Plan to Symphony Jason Laker, Ph.D., Associate Vice-Principal & Dean of Student Affairs Marija Linjacki, Coordinator, Community Outreach Shelley Aylesworth-Spink, Director, Communications & Planning Bob Burge, Director,John Deutsch University Centre Roxy Denniston-Stewart, Associate Dean, Student Affairs

2. Stars aligned at Queen’s, in Student Affairs Talking planning; making changes The nuts and bolts of our strategic planning Important elements in our planning Using a model to facilitate change Reflections for our future – and yours Today’s session

3. Many changes since summer 2006 New Principal & Vice-Chancellor New senior team New Associate VP & Dean of Student Affairs University strategic plan under development (final plan released December 2006) Our stars aligned at Queen’s,Student Affairs

4. High expectations for change by new AVP/Dean Sense of urgency for short-term, long-term solutions - Aberdeen Street riots, Henry Report, Principal’s Task Force on Community Relations Our context in Student Affairs - began in 1995 14 distinct, somewhat autonomous units; about 170 staff Our stars aligned at Queen’s,Student Affairs

5. Leveraged momentum with new initiatives to drive strategic planning in Student Affairs Community Service Learning partnership - innovative model Assessment, Evaluation & Outreach position created – focus on imbedding feedback in our work and future Student Affairs Identity Project – a metaphor for change Community Outreach Coordinator position– high profile activities Talking planning; making changes

6. New position – October 2006 Role extends Residence model - to create relationships between off-campus students and the Kingston community Examples of initiatives: Speaker series “Queen’s and the Community” - environmental engagement, health, gender and social action Commuter and Parents Lunches First “Our Town” event “Exam Visits” to students at home - exam care package in November/December and March/April 2007 Talking planning; making changes

7. Biggest initiative – bought the last family home on Aberdeen Queen’s Community Centre – open this fall during Homecoming weekend Talking planning; making changes 11 Aberdeen Street

8. Objectives: Provide programming and resources for increased student involvement Broader awareness of Queen’s University services Greater connections between the Queen’s community and the local Kingston and area communities Talking planning; making changes 11 Aberdeen Street

9. Town Hall meetings began, solicited 150 questions among Student Affairs staff from Principal’s discussion paper Created draft values for feedback Completed Strategic Operating Plan for VP Academic by all directors Partnered with Marketing & Communications, launched identity discussion with all staff & students The nuts and bolts of our strategic planning Aug-Nov 2006 Dec 2006-Feb 2007 Feb-March 2007 March 2007

10. Focus groups with students to test draft values Input from all Student Affairs staff on draft Strategic Plan Small natural working group sessions with 100 staff in Residence - identify strategies through strengths, weaknesses, opportunities and threats Identity project creative concepts presented for discussion among directors and staff during Town Halls Plan to be completed for communications to the University community The nuts and bolts of our strategic planning Feb-March 2007 April 2007 May 2007 May 2007 June-Sept. 2007

11. Social identities as our planning context “Identities matter” What we heard from staff & students that informs our planning: The need to unify Build community – only we can do it Strong principles of equity, inclusion, difference Reflect on meaning and purpose Create leaders, good citizens Help students, staff find balance Be efficient; how do we know our programs & services work? The nuts and bolts of our strategic planning

12. At the same time, increased participation in institutional activities: Board of Trustees theme session September 2006: “Undergraduate Student Life and Learning at Queen’s” Multi-Year Accountability Agreement submission February 2007 Annual operating objectives submitted and approved March 2007 University Council May 2007: “Engaging a Diverse World: The Student Experience at Queen's” Important elements in our planning

13. Strategic Planning is about change Using a model may help in planning and managing the process Many different change models Provides guidance and gentle reminders on what to do and what not to do A Model for Change

14. John Kotter: The Eight Step Process to Successful Change 1. Establish a Sense of Urgency 2. Form a Powerful Guiding Coalition 3. Create a Vision 4. Communicate the Vision 5. Empower Others to Act on the Vision 6. Plan for and Create Short-Term Wins 7. Consolidate Improvements and Produce Still More Change 8. Institutionalize New Approaches A Model for Change

15. Engage in reflection as you plan Questions we asked ourselves: In what ways does Student Affairs contribute to excellence? Who are our primary partners and how do we develop relationships with them? What are our greatest risks? How can you best calculate risks – always for the benefit of students? How will your organization deal with change as opportunities to enhance our role as co-educators; not as threats? How do you want others in your institution to view you? How would they describe you now? Reflections for our future – and yours

16. student affairs Student Affairs Identity

17. The new Student Affairs identity: One Tartan – Many Threads student affairs Career Services brochure cover Annual Report cover

18. Inside content spread

19. Career Services spread

20. Student Affairs main web site

21. student affairs Questions & Reflections