The value if assertiveness in interpersonal communication

1. The value if assertiveness in interpersonal communication Presented by: Steve & Carmen Jack E. Hulbert Doris Hulbert

2. Why is assertiveness crucial? • Employees must be prepared to handle conflicts sensibly • Can only benefit interpersonal communication • Can help people control their behavior (less shy, more expressive) • Equalizes balance of power between individuals in a conflict situation

3. What is the goal of assertiveness? • Enhance one’s self image • Increase his or her effectiveness in social and professional situations

4. Behavior patterns • Comparing passive, aggressive, and assertive

5. gives up rights to others avoids unpleasant situations encourages others to take advantage cumulative effect Passive Behavior

6. Aggressive Behavior • stands up for rights that violates others' rights • causes uncooperative and antagonistic behavior in others

7. Assertive Behavior • stands up for him/herself without violating other's rights • can hear criticism from others and evaluate • no winners or losers

8. Assertiveness is based on two fundamental rights • Individuals are more likely to obtain what they desire by letting others know what they think, feel and want • Individuals are more likely to establish climates of cooperation rather than confrontation by respecting the rights, needs, and priorities of others

9. Fundamental to proper assertiveness is a belief in these basic rights • Individuals have the right to be treated with respect • Individuals have the right to promote their dignity and self-respect • Individuals are entitled to defend themselves • Encourage others to express their ideas • Individuals have the right to express their feelings about how other’s behavior effects them

10. Fundamental to proper assertiveness is a belief in these basic rights cont. • Individuals have the right to make their needs known • Individuals have the right to take sufficient time to consider complex problems • Individuals have the right to say no • Individuals have the right not to assert themselves at times

11. Questions? Thank You