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Annie Wu, Chair of the UH Libraries Training Committee

Building a Learning Organization: Creating and Implementing a Training Program for the University of Houston Libraries. Annie Wu, Chair of the UH Libraries Training Committee Damon Camille, Training, Assessment & Statistics Coordinator Texas Library Association Webinar

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Annie Wu, Chair of the UH Libraries Training Committee

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  1. Building a Learning Organization: Creating and Implementing a Training Program for the University of Houston Libraries Annie Wu, Chair of the UH Libraries Training Committee Damon Camille, Training, Assessment & Statistics Coordinator Texas Library Association Webinar 10/08/2010

  2. University of Houston Libraries • Main library with 3 branches • About 125 staff members • 2.2 million volumes • 400,000 E-titles

  3. What We Found at the Outset • Training offered vary by departments • Librarians got more than staff • Barriers: • People didn’t know how to request training • Technology/equipment barriers • Staffing/scheduling problems • Unaware of training resources • Red tape – forms, signatures, budgets

  4. Making the Changes • The Training Committee appointed in June • Committee Charges: • Skills/training needs assessment • Develop annual training plan • Develop orientation program

  5. Building a Learning Organization • Systems Thinking • Personal Mastery • Shared Vision • Team Learning

  6. Training Project Plan

  7. Needs Assessment Methodology • Survey • Department Heads/ Supervisors Interview • Focus Groups Needed Skills ?

  8. Survey • Used SurveyMonkey for our survey questions • Responses to Survey • Questions asked

  9. Department Heads/Supervisor Interviews • Why we interviewed supervisors • How we conducted the interviews • Questions asked

  10. Focus Groups • Make-up of the variousgroups • Librarians • New employees • Staff • Facilitation and note taking • Questions asked

  11. Tools for Data Collection and Analysis • SurveyMonkey • MS Excel • MS Access • Basecamp

  12. Data Analysis • SurveyMonkey – downloaded into Excel for analysis • Supervisor interviews – summarized report by interviewers for analysis • Focus Groups - summarized report by note takers for analysis • Consolidate all the needs assessment data using Excel • Categorize, sort and prioritize data.

  13. What Did We Find Out? • Library Services Skills • Professional/Interpersonal Skills • Computer Skills

  14. Library Services Skills • Library systems skills • Collection management skills • Assessment skills • Marketing and outreach • Digital and metadata

  15. Professional and Interpersonal Skills • Leadership/Management • Customer services • Time management • Interpersonal/People skills • Project management • Business meeting facilitation

  16. Computer Skills • Drupal • Microsoft Office 2007 • Outlook (email & calendar) • Excel; PowerPoint; Word • PeopleSoft • Windows & file management • Programming languages • Media technology

  17. Orientation Needs • A very structured first day • A set itinerary for the first few days • Branch tours • Promotion process • Library maps, acronyms and terms • Travel process • Departmental orientation

  18. Training Plans for Needed Skills • Library-wide Training • Departmental Training • Cross Training

  19. Orientation Plan • New Employees Orientation Reference Guide • New Employees Check List • Departmental Orientation Module

  20. Training Committee Intranet Site • Schedules Training Events • News and Events • Forms • Training Resources • Orientation Materials • Docs and Links • Feedback

  21. Assessment of Success • Training Sessions Evaluation (Evaluation Form) • Training Statistics (Sign-in Sheet & Access Database) • Sustainability

  22. Training Statistics - 2010

  23. Training Plan - 2011

  24. Annie Wu awu@uh.edu Damon Camille dcamille@uh.eduUniversity of Houston Libraries Sources for Images: http://office.microsoft.com/en-us/clipart/default.aspx?lc=en-us http://sxc.hu/ http://images.google.com/imghp?hl=en&tab=wi

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