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Developing Disseminating Standard

Miss Samah Ishtieh. 2. Introduction. Quality in healthcare:..Increasing costs of healthcare in presence of rising demands and limited resources. There is variation in quality of medical performance and outcomes in similar health organizations.. Miss Samah Ishtieh. 3. Similarities in defining qu

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Developing Disseminating Standard

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    1. Miss Samah Ishtieh 1 Developing & Disseminating Standard Prepared by: Miss Samah Ishtieh 28/11/2010

    2. Miss Samah Ishtieh 2 Introduction Quality in healthcare:…….. Increasing costs of healthcare in presence of rising demands and limited resources. There is variation in quality of medical performance and outcomes in similar health organizations.

    3. Miss Samah Ishtieh 3 Similarities in defining quality First: Quality can be defined and measured Second: Quality is dynamic Third: Quality involves a competitive edge

    4. Miss Samah Ishtieh 4 Quality is free. It is not a gift but it is free. What costs money are unquality things. All actions that involve not doing things.

    5. Miss Samah Ishtieh 5 Nursing Care Standards Standard is written value statement of rules, conditions, and actions in a patient, staff member, or the system that are sanctioned ?????)) by an appropriate authority.

    6. Miss Samah Ishtieh 6 Approaches to Standards/ Indicators Structure Process Outcome

    7. Miss Samah Ishtieh 7 Structure Standards Structure standards outline the legal parameters that govern performance expectations. They include: Mission Philosophy Goals Policies Job descriptions: organization/department

    8. Miss Samah Ishtieh 8 Characteristics of Structural Standards If ignored or modified would put the customer, the staff or the organization at risk. It defines the scope of authority within which the individual or group representing the organization may function.

    9. Miss Samah Ishtieh 9 3. When confronted with a situation contrary to the “rules” an individual or group must seek additional counsel from someone in higher position of authority. 4. Variance from structure standards, should be reported and documented. These are the standards to which 100% compliance is essential. Noncompliance can not be tolerated.

    10. Miss Samah Ishtieh 10 5. Structural standards represent the absolutes of behavior that can not be changed at will. 6. In defining structure standards it is important to identify any exceptions.

    11. Miss Samah Ishtieh 11 Components of Standards First: standard is written, holding staff accountable for it. Second: standard define a set of rules, actions, or outcomes. Rules constitute the structure of the service

    12. Miss Samah Ishtieh 12 Actions are the process of how the service is carried out, and outcomes define the results of the service.

    13. Miss Samah Ishtieh 13 Cont. Components of Standards Third: standards are written for consumers, staff members, and systems. Fourth: standards must be approved by authority

    14. Miss Samah Ishtieh 14 Indicators An indicator is a performance measure. It is a valid and reliable quantitative process or outcome measure related to one or more dimensions of performance.

    15. Miss Samah Ishtieh 15 Characteristics of Indicators Indicators must reliable Indicators must be valid Indicators must be accurate Indicators must be specific and definite

    16. Miss Samah Ishtieh 16 Cont. Characteristics of Indicators Indicators must be relevant to service, practice or governance

    17. Miss Samah Ishtieh 17 Others Set goals meet needs of customers & suppliers Develop process to produce the product features Prove process meets quality goals during operation

    18. Miss Samah Ishtieh 18

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