Identification of Cross Communication Barriers

1. Identification of Cross Communication Barriers Team 5EDU513 Summer 2003

2. Introducción Encounters With Other Cultures Implications Of Cross-Culture Communication Differences

3. “One of the greatest stumbling blocks to understanding other peoples within or without a particular culture is the tendency to judge others’ behavior by our own standards.” James Downs • Gudykunst, W.B. & Kim. Y.Y. (1984) Communicating with Strangers. First Edition. NY, NY: Random House.

4. Conducting Business in Latin America

5. Six Fundamental Patterns of Cultural Differences • Different Communication Styles • Different Attitudes Toward Conflict • Different Approaches to Completing Tasks • Different Decision-Making Styles • Different Attitudes Toward Disclosure • Different Approaches to Knowing

6. Guidelines for Multi-Cultural Collaboration • Learn from generalizations about other cultures • Don’t assume there is only one correct way to communicate • Listen actively and empathetically • Remember that cultural norms may not apply to any particular individual

7. Interactive Dynamic Group Exercise Directions • Break class into 6 groups of people by counting off from 1-6. • Everyone must write down onto a piece of paper 1 thing that they assume no one else knows about them. (This can include personal preferences, pet peeves, etc.) • Each participant shares their information with the group • Discuss who found similarities between themselves and another group member.

8. Discussion • One effective way to manage diversity within our lives • In any career • In our classrooms- helps creating a true classroom community

9. El Norte If you are my teacher please do not be like “señora” Helen!!

10. Useful Resources for Understanding Cross Cultural Communication • This is a great site for exploring cultural differences. The site offers history, timelines, lesson plans, games and cultural information in a list of links. The links are organized by continent. Even includes a link for Thailand! • http://members.tripod.com/exworthy/cult.htm • A humorous and informative article on how different cultures view the business lunch. • http://international.monster.com/workabroad/articles/lunch/ • This web site contains lesson plans, activities and readings to introduce students to the concept of culture. • http://www.peacecorps.gov/wws/guides/looking/

11. References References: • Andrade, Terrell & Muñoz, Engasse (2002). Dos Mundos Fifth Edition Instructors Edition. NY, NY. McGraw Hill. • Bacon, Susan M., García, Dulce M., Zayas-Bazan, Eduardo (2002). Conexiones. Upper Saddle River, NJ. Prentice Hall • Bricker, D. & Widerstrom, A. (1996). Preparing Personnel to Work with Infants and Young Children and Their Families: A Team Approach. Baltimore, MD: Paul H. Brookes Publishing Co. • Friend, M. & Cook, L. (2003). Interactions: Collaboration skills for school professionals. NY: Longman Publishers. • Gudykunst, W.B. & Kim. Y.Y. (1984) Communicating with Strangers. First Edition. NY, NY: Random House.

12. Heusinkveld, P.R. (1997). Pathways to Culture. Yarmouth, ME: Intercultural Press. Omaggio Hadley, A. (2001). Teaching Language in Context. Third Addition. Boston, MA: Heinle & Heinle Publishers. Snell, M.E. & Janney, R. (2000). Teachers’ guides to inclusive practices: Collaborative teaming. Baltimore: Paul H Brookes Publishing Company. Other resources: El Norte (The North) Dir. Gregory Nava. Perf. Ernesto Cruz, Zaide Silva Gutiérrez, David Villalpando. 1983. Videocassette Farmington Hills. CBS/Fox ,1984. Communicating Across Cultures. Dir. Copeland & Griggs, Videocassette CIDR 1987 http://www.cyborlink.com/besite/colombia.htm http://www.globaled.org/curriculum1.html http://www.wwcd.org/action/ampu/crosscult.html