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EEMS User Group Meeting

EEMS User Group Meeting. Date 17 th September 2013 Time 10.30 Venue Collabro Limited. Agenda. 10:30 – 10:35 Safety Brief & Domestics 10:35 – 10:50 Review of Previous Minutes 10:50 – 11:20 General Update including scheduled changes 11:20 – 12:00 Change Requests Implemented

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EEMS User Group Meeting

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  1. EEMS User GroupMeeting Date 17th September 2013 Time 10.30 Venue Collabro Limited

  2. Agenda • 10:30 – 10:35 Safety Brief & Domestics • 10:35 – 10:50 Review of Previous Minutes • 10:50 – 11:20 General Update including scheduled changes • 11:20 – 12:00 • Change Requests Implemented • Any potential changes for discussion • AOB

  3. SAFETY & DOMESTICS

  4. PREVIOUS MINUTES

  5. Previous Minutes Review of actions where not covered by the rest of the meeting.

  6. SYSTEM

  7. System Up Time • Nothing to report

  8. Status of SystemHelp Desk Calls

  9. Calls • January and February 2013 are significantly higher than the same time period in 2012. • March has come back down to a similar level as previously seen. The information found relating to Jan and Feb data needs to be looked at to prevent (where possible) users having to make the same calls in 2014. • Calls have risen again in August no clear factor as yet for this however following the pattern for the previous year

  10. CHANGES

  11. Outstanding Change Requests

  12. Outstanding Change Requests • Approval for the second three is imminent • Timing of code work under discussion • Release dates will be communicated to all as soon as agreed.

  13. Any New Change Requests • Discussion

  14. Dates for 2014 • If a nominal set of dates can be advised?

  15. AOB

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