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MALAYSIA AIRPORTS HOLDINGS BERHAD Briefing and Dialogue Session with Editors 10 February 2004

MALAYSIA AIRPORTS HOLDINGS BERHAD Briefing and Dialogue Session with Editors 10 February 2004. Pre-1992. Management of all airports in Malaysia by the Department of Civil Aviation (“DCA”). 1992. Corporatisation of Malaysia Airports Sdn. Bhd. (“MASB”). 1995.

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MALAYSIA AIRPORTS HOLDINGS BERHAD Briefing and Dialogue Session with Editors 10 February 2004

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  1. MALAYSIA AIRPORTS HOLDINGS BERHADBriefing and Dialogue Session with Editors 10 February 2004

  2. Pre-1992 • Management of all airports in Malaysia by the Department of Civil Aviation (“DCA”) 1992 • Corporatisation of Malaysia Airports Sdn. Bhd. (“MASB”) 1995 • Construction of KL International Airport (“KLIA”) at Sepang began 1998 • KLIA commenced operations on 30 June 1998 1999 • Listing of MAHB on the Kuala Lumpur Stock Exchange Background Milestones 2

  3. Malaysia Airports operate 37 airports consisting of 5 international airports, 14 domestic airports and 18 STOLports throughout Malaysia • KLIA 17.5 million pax • Kota Kinabalu 3.3 million pax • Penang 2.3 million pax • 34.1 million pax* in 2003 (2002 : 34.0 million*) • International 12.2 million pax(-7.2%) • Domestic 21.9 million pax(5.2%) * Inclusive of passenger movements at STOLPorts Corporate Overview

  4. Main gateway to Malaysia • World class infrastructure and high service quality yet having lowest user charges in the region • Able to cater to airlines’ long-term growth as capacity expansion up to 100m passengers annually and 5 runways have been incorporated in the Master Plan • Current capacity is 25 million passengers annually. Handled 17.5 million passengers in 2003 • 43* international carriers serving 98 destinations and growing KL International Airport * Winter schedule 03/04

  5. Development Phase • PHASE 1 (1998-2008) • 25 million passengers per annum • PHASE 2 (2008-2015) • 35 million passengers per annum • PHASE 3 (2015-2020) • 45-60 million passengers per annum • NEXT PHASE (beyond 2020) • 100 million passengers per annum

  6. OPERATION SERVICES Senior General Manager Mahat Samah TECHNICAL SERVICES Senior General Manager Y Bhg Dato’ Abd Hamid Mohd Ali COMMERCIAL SERVICES General Manager Vacant (TBA) CORPORATE SERVICES General Manager Umar Bustamam FINANCE General Manager Suffian Baharuddin Marketing General Manager Chan See Lan MA NIAGA Chief Exec Officer Syed Ahmad Syed Salim MA SEPANG General Manager Azmi Murad MA MTS General Manager Suradini Abd Ghani Corporate Finance Manager Iza Mazrini Corp Comm Manager Noraini Saad MA SB General Manager Abd Rahman Karim MA PROP Senior Manager Khairun Bariah Ismail UTW Chief Exec Officer Che Aziz Mohd Nor Group Accountant Manager Md Nasir Noh Commercial MA SEPANG Senior Manager Ahmad Lutfi Mustafa MA TECH General Manager Vacant (TBA) Legal Affairs Senior Manager Sabarina Laila Mohd Hashim Finance MA SEPANG Senior Manager Saffian Ghazaley TECHNICAL SERVICES Senior General Manager Y Bhg Dato’ Abd Hamid Mohd Ali COMMERCIAL SERVICES General Manager Vacant (TBA) CORPORATE SERVICES General Manager Umar Bustamam OPERATION SERVICES Senior General Manager Mahat Samah Research & Planning Senior Manager Veelayudan S K Nair Commercial MA SB Manager Razlisham Ab Razak MA NIAGA Chief Exec Officer Syed Ahmad Syed Salim Marketing General Manager Chan See Lan Finance MA SB Manager Noor Raha Bahari MA MTS General Manager Suradini Abd Ghani MA SEPANG General Manager Azmi Murad Risk Management Manager Sharifah Nazriah S Mahadi MA PROP Senior Manager Khairun Bariah Ismail Corp Comm Manager Noraini Saad UTW Chief Exec Officer Che Aziz Mohd Nor MA SB General Manager Abd Rahman Karim Procurement Senior Manager Rokmah Abdullah Commercial MA SEPANG Senior Manager Ahmad Lutfi Mustafa FINANCE General Manager Suffian Baharuddin Legal Affairs Senior Manager Sabarina Laila Mohd Hashim APAC Chief Exec Officer Muhammad Arshad KLAH Manager Mazlan Puteh SIC General Manager Ahmad Mustafa MA TECH General Manager Vacant (TBA) MAAH General Manager Mohd Nasir Ismail Quality Assurance Senior Manager Vacant (TBA) Quality Assurance Senior Manager Vacant (TBA) Corporate Finance Manager Iza Mazrini Research & Planning Senior Manager Veelayudan S K Nair Commercial MA SB Manager Razlisham Ab Razak APAC Chief Exec Officer Muhammad Arshad KLAH Manager Mazlan Puteh SIC General Manager Ahmad Mustafa MAAH General Manager Mohd Nasir Ismail Risk Management Manager Sharifah Nazriah S Mahadi Group Accountant Manager Md Nasir Noh Finance MA SEPANG Senior Manager Saffian Ghazaley Procurement Senior Manager Rokmah Abdullah Finance MA SB Manager Noor Raha Bahari New Group Organization Structure(with designation and names of holder) BOARD OF DIRECTORS Internal Audit Senior Manager Nasrein Fazal Sultan Company Secretary Senior Manager Moriami Mohd HR SERVICES General Manager Ahmad Zuber Abdul SECURITY & SAFETY SVCS Senior General Manager Y Bhg Datuk Kamaruddin Mohd Ismail MANAGING DIRECTOR / CEO Y Bhg Dato’ Bashir Ahmad Abdul Majid

  7. Passenger Basic Expectations • Safety and security • No long queues • Simple and short check-in process • Clear signages • On time departures • Fast baggage delivery • No mishandle baggage / pilferage • Clean toilets • Things must work. Eg: Lift, walkalators, aerotrain etc 7

  8. MAHBTraffic Performance

  9. CREDIBLE 2003 TRAFFIC PERFORMANCE MAHB System of Airports: y-o-y Passenger Movements 34,138,751 0.4% Cargo Movements 872,436 (mt) 6.7% Aircraft Movements 415,280 0.7% KLIA: y-o-y Passenger Movements 17,454,564 6.4% Cargo Movements 586,195(mt) 11.2% Aircraft Movements 139,101 9.1%

  10. CREDIBLE 2003 TRAFFIC PERFORMANCE(cont.) • Dec 2003 traffic was the highest in our airport history • The System of Airports (excl. Johor Bahru) handled 3,594,525 passengers in Dec, 237,851 above the highest ever recorded which was in Dec 2002 • KLIA handled 1,842,475 passengers in Dec 2003- 208,250 above the highest in Dec 2002 • KLIA also handled the highest number of international passengers in Dec 2003, the previous highest being in Aug 2002

  11. 2003 MAHB Quarterly Performance Pax Movements Q1 Q2 Q3 Q4 Total 9.1% -15.8% 3.4% 8.1% Domestic 11.3% -0.8% 8.3% 7.9% International 5.8% -38.3% -4.0% 8.3% Quick recovery through 3rd quarter after SARS Consolidation in 4th quarter * Comparisons are based on respective quarter in 2003 as compared to corresponding quarter in 2002

  12. Passenger Movements million

  13. 2003 KLIA Quarterly Performance Pax Movements Q1 Q2 Q3 Q4 Total 25.9% -11.5% 2.6% 10.1% Domestic 80.2% 57.3% 13.3% 11.2% International 6.9% -35.2% -3.3% 9.3% International growth picked up momentum through 3rd quarter Remarkable performance in 4th quarter Domestic traffic assisted by AirAsia’s operations * Comparisons are based on respective quarter in 2003 as compared to corresponding quarter in 2002

  14. Additional Frequencies in 2003 Total Frequencies by Foreign carriers (Dec 2002) = 319 % increase in foreign carrier frequencies=13.8%

  15. 2003 MAHB Cargo Performance • Positive (y-o-y) growth recorded in every quarter • SARS had no effect • A growth of 6.7% over 2002 (metric tonnes) 2.3% 3.7% 8.7% 14.2%

  16. Cargo Movements Metric tonnes

  17. MAHB Aircraft Performance • Y-o-y 2nd & 3rd quarter growth was affected by SARS • Gradual recovery was recorded from the 2nd quarter • An increase of 0.7% over 2002 2.9% 6.7% -1.5% -5.2%

  18. Aircraft Movements

  19. AIRPORT PROJECTS DEVELOPMENT STATUS 19

  20. AIRPORT PROJECTS DEVELOPMENT STATUS 20

  21. Operational Issues • MA Sepang – KLIA & MASB • In line with the Government’s objective to develop KLIA into a premier regional hub, a high level KLIA Hubbing Committee had been instituted. All relevant institutions and agencies are working in concert to achieve the said objective • For other airports, further efforts to improve efficiency shall continue. • Nevertheless, Malaysia Airports faces several operational predicaments as follows: - 21

  22. Operational Issues Cont’d • Baggage Handling • Security • Touting • Aerobridge • Out-of-gauge (OOG) 22

  23. Building Partnership • National Airline – MAS • Domestic Airlines – Air Asia, Transmile, Berjaya • Foreign Airlines • Board of Airline Representatives (“BAR”) • Airport Operating Committee (“AOC”) • Customs • Immigration • Retail • F&B Outlets • Airport Hotels 23

  24. Relationship With National Carrier (Home-Based Airline) “A successful airline needs a successful airport” “A successful airport needs a successful airline” Synonymous with Hub Operations 24

  25. What Airlines Look For • Traffic rights • Strong traffic base (or at least potential for growth) • Good yields • Connecting traffic (Feeder traffic) • Convenient connections (for through traffic) • Incentives • Special prorate arrangements • Code share arrangements • Risk sharing or financial arrangements 25

  26. 2003 Air China Philippine Airlines Royal Nepal Airlines Mekong Airlines Air Kazakhstan 2002 Yemenia Yemen Airways Xiamen Airlines Air Macau New Airlines 2002-2003

  27. New Airlines - 2004 • Lufthansa German Airlines • China Eastern Airline

  28. KLIA Airline Incentive Programme 2002 2003 2004 2005 2006 2007 2008 2009 2010 03 May 01 Jan 03 May 01 Jan 03 May 01 Jan 03 May 01 Jan 03 May 01 Jan 03 May 01 Jan 03 May 01 Jan 03 May 01 Jan 03 May Ends - 02 May 2002 WAIVER PERIOD FOR AIRLINES QUALIFYING BEFORE 03 MAY 04 5-YEAR QUALIFYING PERIOD WAIVER PERIOD FOR AIRLINES QUALIFYING BETWEEN 03 MAY 04 AND 02 MAY 07 Airlines that qualify between 03 May 04 and 02 May 07 are entitled to a 3-year exemption 03 May 2004 Last date to qualify - 02 May 2007 Last date to earn waiver - 01 May 2010 for airlines that qualified on 02 May 2007 17

  29. Supportive Airlines • KLM • Lauda Air • Cathay Pacific • Thai International • Korean Airlines • Garuda Indonesian Airways • Air Mauritius • Qatar Airways • Saudi Arabian • Royal Jordanian 29

  30. Provision For Low-Cost No Frills Airlines • AirAsia started its operations at KLIA in July 2002 based on the decision made by the Government to promote KLIA as a hub. • Since the transfer of AirAsia, there was an obvious increase in number of domestic passengers. • Being low cost airline, AirAsia needs to maintain the cost at the lowest level so that cheap fares could be offered to the passengers. • Malaysia Airports acknowledges the contribution of AirAsia in bringing more passengers to KLIA. • In many domestic airports, AirAsia is allowed to operate based on Power In & Power Out concept. 30

  31. Provision For Low-Cost No Frills Airlines • In order to serve AirAsia and other potential low cost carriers, request for having separate facilities such as building dedicated terminal etc has been made. • Special requirements (e.g: no aerobridge, simple & expeditious check-ins, quick baggage handling, no push-backs, power in – power out, fast turn around, short taxi in / taxi out time etc) 31

  32. KLIA Readiness For Airbus A380 • Airbus A380 will be the biggest aircraft available in the market manufactured by the Airbus Company. • The maximum load for A380 is 555 passengers compared to 416 passengers for Boeing 747. It is also ideal for freighter operations due to its space capacity. • The first A380 will enter into the market in early 2006 with the three first recipients being Singapore Airlines, Virgin Atlantic and Emirates. • Staggered delivery for Malaysia Airlines will commence from 2007. • During the construction of KLIA, basic requirements for New Large Aircraft (NLA) or Very Large Capacity Aircraft (VLCA) has been incorporated into the design of the airport. 32

  33. KLIA Readiness For Airbus A380 • Besides the basic infrastructure which are already compliance with ICAO, other provisions include: • a) Special and larger gates with 2 levels of holdings lounges, able to handle bigger volume of passengers. 3 gates are located at the end of the 3 arms of the Satellite Building and 2 at Contact Pier. These gates are equipped with 3 X-Ray machines (with ample space for additional units) and lifts. • b) 2 reclaim carousels that are longer than the normal 70 metres required for Boeing 747 flights are already in place at the Baggage Reclaim Area. • A380 will not only have impact to the airport operator but also other players and service providers particularly the airline and ground handlers. A special team to be formed to look into all angle of the A380 operations. 33

  34. KLIA Readiness For Airbus A380 • On passenger facilitation, relevant agencies especially Customs, Immigration, Quarantine, the airlines, ground handlers, security personnel will have to ensure its overall performance is up to the standard. • Several facilities at the airport will have to be upgraded, eg: more trolleys, seating areas, check-in counters, commercial facilities etc • The existing fire fighting and rescue operations at the airport is able to handle A380. • Airport capacity, we do not anticipate any congestion as the current facility is able to handle up to 25 million passenger per annum. 34

  35. Awards & Accolades • 2003 • KLIA voted best emerging airport in Asia in the category for handling less than 500,000 tonnes of cargo annually at the Asian Freight & Chain Supply Awards 2003 (AFSCAs) • KLIA is among top five airports in the world in terms of overall passenger satisfaction in a survey by International Air Transport Association (IATA) Global Airport Monitor. Dubai, Singapore, Hong Kong and Copenhagen Airport were ranked top four followed by KLIA • KLIA is among the top ten airports in the 2003 Airport of the Year survey organised by Skytrax Research, a British based air travel industry research company 35

  36. Awards & Accolades • 2003 Cont. • KLIA is runner up for “Best Airport” in the world (15-25 mppa) and Asia Pacific region (less than 25mppa) categories in the Airport World Global Service Excellence Award • KLIA is second for the Best Airport Category in the Conde Nast Readers’ Travel Award 2003. KLIA is also the best in the cleanliness and design / layout categories • KLIA received a special Airport Marketing Award in recognition of consistent marketing activities during SARS at the 9th World Route Development Forum in Edinburgh, Scotland 36

  37. Awards & Accolades • 2003 Cont. • KLIA is the third best airport in the world in the Asia Pacific Readers’ Poll 2003 organised by Business Traveller Asia Pacific magazine • KLIA selected second runner-up in the ‘Favourite Airport’ category for the 3rd annual TIME Readers’ Travel Choice Awards survey • MAHB awarded top three airport authorities in Asia Pacific Region in the ‘Most Supportive Approach to Travel Retail’ at the Annual Raven Fox Travel – Retail Excellence Award 2003 in Cannes, France 37

  38. Malaysia Airports Holdings BerhadExpresses Its Sincere Gratitude To All Editors on your visit to KLIA 10 February 2004

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