Managing Knowledge: What might it mean for RHAP and you? Sharon Rudy, Director

1. Managing Knowledge: What might it mean for RHAP and you? Sharon Rudy, Director Population Leadership Program

2. Overview of Session What? • What we mean by Knowledge • What we already know about Knowledge Management • What your Knowledge needs are How? • Presentation • Discussion • Small Group Work NOW - – Your early days in HIV/AIDS…….

3. Data Information Knowledge A Music Note A Music Score A Performance But what is knowledge? Unorganized facts; numbers Data organized with a purpose. A message Literally… what people know. Info+judgment.

4. …… And Again Data…….. “184KL0617” Information….. “KLM flight #184 leaves Detroit at 16:40” Knowledge……. “that KLM 184 flight is no good. It is always busy and often delayed”

5. Tacit vs. Explicit Knowledge • Only a small portion of what we know is codifiable or “explicit” • The vast majority of knowledge is “tacit” or uncodifiable.

6. “If we only knew what we know, we would be 30 percent more productive” ……..Lewis Platt, CEO of Hewlett-Packard (1992-1999)

7. What is Knowledge Management? A conscious strategy of getting the right knowledge to the right people at the right time and helping people share and put information into action in ways that improve organizational performance. - O’Dell 1998 The systematic process of acquiring, creating, capturing, synthesizing, learning, and using information, insights, and experiences to enable performance. - Andersen Consulting Knowledge management is about hiring smart people and getting them talk to each other. It is not about technology. - L. Prusak 2000

8. Think back on the last piece of knowledge you discovered that made a difference in your work • What did you need to do? • What was it? • Where did it come from?

9. Traditional approaches... Too Slow... Rebuild the structure Re-design our processes

10. Early KM Efforts… • Failed to recognize the importance of tacit knowledge • Focused more on Knowledge Stock rather than Knowledge Flow • Examples • Document Management Systems • Best Practice Databases • More reporting

11. knowledge resides in people’s minds and organization’s culture Uses technology to facilitate the sharing of knowledge Socio-Cultural Knowledge Management People KM Technology

12. People are the key… • Best Knowledge Transfer Technique is: • Face-to-Face Interaction • Not always possible but everything else aspires to it • Best Knowledge Repository is a community or group of people Conversations Stories

13. How are Communities of Practice Different? (excerpt from “Communities of Practice: The Organizational Frontier, by Etienne Wenger)

14. Divide into two groups and consider RHAP • Where does the knowledge reside in RHAP, explicit and tacit? Who knows what? How does RHAP currently share knowledge? • What would you recommend for RHAP’s knowledge sharing strategy? If you recommend “communities of practice,” how would they be organized?

15. “Real knowledge is to know the extent of one’s ignorance” ………… Confucius “Cultivate the mind of the beginner” ………… Buddha

16. Thank you… Acknowledgments • Steve Song, Bellanet • Taya Lavine, TRG • Gail Rae, PLP • Etienne Wenger • Alex Bennet

17. FOLLOWING ARE EXTRA SLIDES FOR POSSIBLE FUTURE PRESENTATIONS

18. Context increased pressure and competition to redefine the Bank’s value to developing countries Vision “We need to invest the resources and systems in Washington and worldwide that will enhance our ability to gather development information and technical experiences, and share it with our clients” We will become a knowledge Bank. Wolfensohn 1996 World Bank • KM Approach • 117 Communities of practice: Thematic groups ready to support each other with problems