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Chapter 1 Redefining character

Chapter 1 Redefining character. 1.1 1.2 1.3. Respect Integrity commitment. Identify aspects of your personal identity worthy of self- respect Explain the importance of self-esteem in relating positively to yourself and others List behaviors that destroy trust in work relationships.

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Chapter 1 Redefining character

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  1. Chapter 1 Redefining character 1.1 1.2 1.3 Respect Integrity commitment Chapter 1 redefining character | advance organizer

  2. Identify aspects of your personal identity worthy of self-respect • Explain the importance of self-esteem in relating positively to yourself and others • List behaviors that destroy trust in work relationships Chapter 1 redefining character | advance organizer

  3. Describe the value of making good life choices • Practice strategies for improving career resilience Chapter 1 redefining character | advance organizer

  4. 1.1 respect Self-respect Mutual respect Self-esteem Chapter 1 redefining character | respect

  5. Deeply held, positive feeling experienced when an individual recognizes traits of character, goodness or competence in oneself or others • respect Chapter 1 redefining character | respect

  6. Respect has two distinct, connected dimensions: • Self-Respect • Respect people have for themselves • People who do not respect themselves cannot truly respect others • Mutual Respect • Respect people have for one another • Vital key to success in your career and personal life • respect Chapter 1 redefining character | respect

  7. Personal affirmation of one’s own positive traits • Built by paying attention to what you like about yourself • Represents a “personal value meter” that signals when you are acting in ways that are consistent with the kind of person you want to be • Self-respect Chapter 1 redefining character | respect | self-respect

  8. Less the result of what we are good at doing and more the result of what we are good at being • Enables us to like ourselves • Begins with a commitment to seeing yourself in positive ways • Many of the qualities you admire and nurture in yourself will serve you both at work and in your personal life • Self-respect Chapter 1 redefining character | respect | self-respect

  9. People who build self-respect: • Feel better about themselves, others and life in general • Seek out other positive people • Resist negative influences and steer clear of those who are stuck in negativity • Expect, accept and embrace change • Make the best of the positives in people and situations • Self-respect Chapter 1 redefining character | respect | self-respect

  10. When you think about the traits described in the R-E-S-P-E-C-T Chart, it becomes clear that personal qualities can spell the difference between success and failure in the salon industry. • Respect chart Chapter 1 redefining character | respect | self-respect

  11. Respect chart Chapter 1 redefining character | respect | self-respect

  12. Respect that two people have for one another • Begins with the recognition that each person has for the other’s positive attributes • Feeds each person’s internal need to feel valued • Remember that you don’t have to like everyone you work with in order for you to respect them • Mutual respect Chapter 1 redefining character | respect | mutual respect

  13. Four specific strategies to demonstrate respect at work: • Mutual respect 1. 2. Be courteous Be considerate of other people’s likes and dislikes 3. 4. Be sensitive to other people’s feelings Be interested in others’ thoughts and opinions Chapter 1 redefining character | respect | mutual respect

  14. Mutual Respect Do’s and Don’ts Chapter 1 redefining character | respect | mutual respect

  15. Mutual Respect Do’s and Don’ts Chapter 1 redefining character | respect | mutual respect

  16. Mutual Respect Do’s and Don’ts Chapter 1 redefining character | respect | mutual respect

  17. Pride in oneself based on the conviction that one is competent to live a productive and meaningful life, as evaluated by others • Enables you to develop a confident sense of self • Encourages us to improve ourselves • Self-esteem Chapter 1 redefining character | respect | self esteem

  18. Reflects an individual’s ability to demonstrate competence • Results from a combination of the rewards and recognition society gives for competence in any endeavor and your own beliefs in your abilities and worth • Self-esteem Chapter 1 redefining character | respect | self-esteem

  19. Self-esteem Chapter 1 redefining character | respect | self-esteem

  20. Self-esteem Chapter 1 redefining character | respect | self-esteem

  21. 1.2 integrity Trust Life choices Chapter 1 redefining character | integrity

  22. The quality or condition of being complete, unimpaired and sound • Doing the right thing even when it is difficult • Doing what you say you will • People who have it are most likely to succeed in life • integrity Chapter 1 redefining character | integrity

  23. The ability to create relationships built upon mutual respect and openness • Requires people to go beyond personal self-interest and treat each other with respect and honesty • Universal prerequisite to personal and professional success • Opens the door in relating to others • trust Chapter 1 redefining character | integrity | trust

  24. Five most effective ways to build trust: • Adhere to standards of ethical behavior • Communicate in open, honest ways • Show respect for the ideas and beliefs of others • Focus on shared, mutually beneficial goals • Do the right thing regardless of the personal risk • trust Chapter 1 redefining character | integrity | trust

  25. Five most effective ways to lose trust: • Tell half-truths • Seek personal gain above shared gain • Withhold important information • Be closed to ideas of others • Act inconsistently • trust Chapter 1 redefining character | integrity | trust

  26. The events of our lives, determination of our character and our destination are shaped by the choices we make in life • Success is a reward for good life choices • Friends influence your values, language, goals and how you spend your time • Life choices Chapter 1 redefining character | integrity | life choices

  27. Blind Spots: negative aspects of our personal makeup or character that we are unaware of but others can often see • Create problems and limit success when left uncorrected • Awareness of limitations is the beginning of personal improvement • Life choices Has someone spoken to you about a blind spot you have? Can you think of someone from history who was limited by a blind spot? Chapter 1 redefining character | integrity | life choices

  28. 1.3 commitment New challenges Staying the course Chapter 1 redefining character | commitment

  29. Pledge to a course of action • When combined with passion, it: • Brings joy and meaning to work • Provides the motivation and energy to put your best foot forward • Makes going beyond the ordinary possible • commitment Talent without passion is limited. Opportunity without commitment is often unfulfilled. Chapter 1 redefining character | commitment

  30. Meeting life’s challenges with character and resolve begins with a sense of mastery and confidence • The mark of a person prepared to live life fully is the ability to focus attention and action long enough to achieve a meaningful goal • Face new challenges with confidence and optimism • New challenges Chapter 1 redefining character | commitment | new challenges

  31. Resilience: personal capacity to turn setbacks into comebacks; develops over time by solving problems and learning from mistakes • Persistence: staying the course, not giving up and having a willingness to strive • Flexibility: ability to adapt or respond to change • Staying the course Chapter 1 redefining character | commitment | staying the course

  32. Blueprint for persisting through setbacks: • Staying the course • Face the problem • Re-state the goal to be accomplished 1st • Try again • Re-focus action 3rd • Stay the course • Persist through adversity • Choose alternative plans • Re-assert control, commit to action 2nd 4th Chapter 1 redefining character | commitment | staying the course

  33. Lessons learned Building self-respect begins with recognizing personal traits about yourself that you like Mutual respect promotes understanding and goodwill Achieving self-esteem enables individuals to live and work with confidence and feel better about their ability to accomplish their goals Chapter 1 redefining character | lessons learned

  34. Lessons learned Behaviors that destroy trust in work relationships include telling half-truths, seeking personal gain above shared gain, withholding important information, being closed to the ideas of others and acting inconsistently Making good life choices shapes the events of our lives, determines our character and creates our destiny Integrity and personal character influence success by safeguarding against ethical lapses that can destroy a career Chapter 1 redefining character | lessons learned

  35. Lessons learned New challenges are best met by shaping our inner character to lead vigorous, productive and enjoyable lives Learning from mistakes and turning setbacks into comebacks is achieved by recognizing that the person taking the action is the person doing the learning Resilience is crucial for career success because it provides the stamina to stay the course by turning setbacks into comebacks Chapter 1 redefining character | lessons learned

  36. Remember: Respect, integrity and commitment are personal keys to success in any profession. Chapter 1 redefining character | lessons learned

  37. Apply your knowledge to resolvethe situations or actions in the following scenarios • Real world scenario Chapter 1 redefining character | real world scenario

  38. Mrs. Worthington is a regular client of the salon, but this is the first time that Alisha has seen her for a manicure and pedicure. As Alisha greets her guest and leads her to the nails area, Mrs. Worthington remarks abruptly, “Dear, are you sure you’re ready to work? You look like you just got out of bed.” How should Alisha respond to the guest’s disrespectful comments? • Real world scenario Chapter 1 redefining character | real world scenario

  39. Alisha should answer back in a similar way, with “attitude”or sarcasm. This will show the client that Alisha is a strong, capable professional and will not allow herself to be disrespected or intimidated. • Real world scenario Chapter 1 redefining character | real world scenario

  40. Alisha should not take the client’s comments personally. She should give the client the benefit of the doubt and treat the client throughout the service in a concerned, interested and personalized way, believing that she will earn the client’s respect over time. • Real world scenario Chapter 1 redefining character | real world scenario

  41. Alisha should not respond to the client’s remarks directly. She should try to be pleasant but perform the service with the least amount of effort possible, since it is unlikely Alisha will ever have a good relationship with this client, no matter what she does. Better to save her effort for those clients who are appreciative. • Real world scenario Chapter 1 redefining character | real world scenario

  42. Alisha should shrug off the disrespectful comments but, after the client leaves, she needs to warn her co-workers that Mrs. Worthington is a rude, difficult client so that everyone will be prepared the next time this client visits the salon. • Real world scenario Chapter 1 redefining character | real world scenario

  43. Answer • Alisha should not take the client’s comments personally. She should give the client the benefit of the doubt and treat the client throughout the service in a concerned, interested and personalized way, believing that she will earn the client’srespect over time. • Real world scenario Chapter 1 redefining character | real world scenario

  44. Real world scenario • Margaret is feeling torn. She is a very dedicated and professional cosmetologist who thoroughly enjoys her job at the salon. Her best friend phoned her tonight and asked her to “call in sick” to work tomorrow so that they could spend the day together at the mall taking advantage of the year’s big sales. Margaret has not taken a day off in almost a year and is feeling guilty that lately she has been putting her career ahead of her friendship. How should Margaret resolve her mixed feelings about spending the day with her friend instead of going to work? Chapter 1 redefining character | real world scenario

  45. Balance in life is important. Margaret should realize that she has been working too hard lately and spend the day with her friend. • Real world scenario Chapter 1 redefining character | real world scenario

  46. Margaret should be very concerned that she will be caught in a lie if she calls in sick. Margaret should act professionally and go to work as usual, even though she may spend the day with clients a bit distracted and wishing she were at the mall having fun with her friend. • Real world scenario Chapter 1 redefining character | real world scenario

  47. Margaret is confident that the salon owner recognizes her hard work and dedication. Other salon workers take many more days off than Margaret. Salon owners expect that employees will call in sick occasionally. She should take the day off and go out with her friend. This will be to everyone’s benefit because she will come back to work re-energized the next day. • Real world scenario Chapter 1 redefining character | real world scenario

  48. Once you’ve lost the trust of co-workers and the salon owner, it is difficult to earn it back. Margaret needs to decide what values are important to her and act accordingly. Margaret could call the salon owner and ask if it would be inconvenient for her to take the day off. If so, she should go to work as usual, enjoy helping her clients look and feel great, and make a definite plan to go out with her friend when they both have time off. • Real world scenario Chapter 1 redefining character | real world scenario

  49. Answer • Once you’ve lost the trust of co-workers and the salon owner, it is difficult to earn it back. Margaret needs to decide what values are important to her and act accordingly. Margaret could call the salon owner and ask if it would be inconvenient for her to take the day off. If so, she should go to work as usual, enjoy helping her clients look and feel great, and make a definite plan to go out with her friend when they both have time off. • Real world scenario Chapter 1 redefining character | real world scenario

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