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Citizens' Energy Forum 2013 and Energy Retail in 2014

Citizens' Energy Forum 2013 and Energy Retail in 2014. Jan Panek, Head of Unit ENER B3. Plenary Sessions High-Level Panel Discussions Is the IEM Working For Consumers? Involving Consumers in the 2020 Vision (EESC/CEER/BEUC) Reporting Session ACER/CEER Annual Monitoring Report 2012

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Citizens' Energy Forum 2013 and Energy Retail in 2014

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  1. Citizens' Energy Forum 2013 and Energy Retail in 2014 Jan Panek, Head of Unit ENER B3

  2. Plenary Sessions High-Level Panel Discussions Is the IEM Working For Consumers? Involving Consumers in the 2020 Vision (EESC/CEER/BEUC) Reporting Session ACER/CEER Annual Monitoring Report 2012 Vulnerable Consumers Working Group – Guidance Document E-billing and Consumer Data Working Group - Report Citizens' Energy Forum 2013: London, 16-17 December (I)

  3. Break-out Sessions: Active Consumers Consumer Engagement Demand Response Data privacy Effective Governance Collaborative Enforcement Energy Efficiency and Energy Poverty DSOs' Role in Evolving Retail Markets Citizens' Energy Forum 2013: London, 16-17 December (II)

  4. Conclusions: Implementing EU Regulatory Framework Collaborative enforcement Price transparency and comparability RASP (reliability, affordability, simplicity, protection/empowerment) Consumer Engagement and Empowerment Role of collective initiatives: switching, demand-side participation WG on consumers as market agents Consumer Information, Rights and Protection of Vulnerable Consumers E-billing and Vulnerable Consumers reports Consumer Awareness about Rights Data Security, Privacy Protection Role of Market Players Cost-efficiency and consumer interest in DSO operations Facilitation of new services and market entrants Citizens' Energy Forum 2013: London, 16-17 December (III)

  5. WG Launched in March 2012 Membership: NRAs/CEER + Ministry representatives Consumer associations, NGOs + ombudsmen Industry representatives Academia Actions Establish the drivers of vulnerability and MS measures to address it Provide guidance for Member States to define VC Share examples of Member State instruments and practices Address energy and social policy, incl. energy efficiency measures Vulnerable Consumer Working Group – Guidance Report

  6. 1 in 4 at risk of poverty or social exclusion %

  7. 2012: Drivers MS Instruments/Measures overview 2013: Examples Report: Guidance Document of Practices on Vulnerable Consumers To assist Member States with: Defining the concept of vulnerable customers Existing definitions are based on income, % of income spent on energy bills, consumer characteristics, household size etc. Sharing Member State instruments and practices Designing instruments Applying instruments Tasking and Process

  8. Drivers of vulnerability table Key Drivers Exacerbators

  9. Law (3rd Energy Package, Energy Efficiency Directive), ADR Work undertaken by DG ENER, DG SANCO and CEER Mix of social and energy policy Key drivers and exacerbators of vulnerability Examples of Member State instruments and practices Energy efficiency, heating and cooling Funding mechanisms Enabling demand response Stakeholder recommendations Contents of Guidance Document on Vulnerable Consumers

  10. Review policy mix to ensure best combination of social, energy, housing etc. is in place. Focus on long-term prevention rather than short-term support Invest in energy efficiency measures to reduce bills, improve health, generate employment and meet CO2targets Targeted social tariffs and direct payments in preference to regulated prices for all household consumers Direct payments may encourage energy-efficient behaviour Industry to provide accessible information in different formats Empower consumers by demand response, information provision, etc. Improve the role/interactionof stakeholders: Government, regulators, industry, consumer associations, ombudsmen etc. Recommendations

  11. Avoid (winter/summer) disconnections Subsidies for energy efficiency measures Encourage landlords to invest in housing stock improvements Supplier of last resort Social tariffs and direct energy payments Support with payment planning Regulation of telephone sales and door-to-door selling Bills in different formats e.g. large print; send to friend/neighbour Fuel Poverty Observatory NRA reviews to monitor number of disconnections etc. Examples of Member State instruments and Practices

  12. Road Ahead in Energy Retail • Strengthen Consumer Power • Rights • Competition • Value to Consumer Participation Promote modern, intelligent grids Facilitate new technologies and services Public Consultation: http://ec.europa.eu/yourvoice/ipm/forms/dispatch?form=2013retailmarket Energy

  13. Retail Market Design Issues – Public Consultation

  14. THANK YOU FOR YOUR ATTENTION ! Documents: http://ec.europa.eu/energy/gas_electricity/forum_citizen_energy_en.htm

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