Painless but fair underwriting to reward well managed personal lines risks

1. Painless but fair underwriting to reward well managed personal lines risks Christos Adamantiadis Head, Accelerated Growth Cluster

2. Is ‘’painless but fair underwriting’’ sufficient to reward well managed personal lines risks?

3. Understanding and rewarding good risks is getting easier… but definitely not painless Telematics; Name-Your-Price schemes and Pay-as-you-go Generalised Linear Modeling for pricing individual – mainly Auto Innovative portfolio management solutions help insurers navigate the precarious waters of pools of risks Profitscoring Predictive modeling orpredictive analytics

4. In a customer centric world, underwriting is just one of the elements of the customer value chain Science, analytics and customer insights – Know your customers to drive a differentiated and compelling value proposition Be more accessible through multi channel strategies Service excellence – Proactively manage a delightful customer experience before it gets out of control People and expertise – Quality people and expertise will make or break success

5. Value for customers is created when all the features of the customer value chain come together in a harmonious, integrated and sustainable way Relentless focus on service excellence that ensures a great customer experience across all touch points Creating value for customers requires the right people and culture A new customer centric organizational design that gives us a single 360o view of the customer

6. Putting the customer at the heart of everything we do is the lynchpin Underwriting tools and processes Ease of access Science, analytics & customer insights Service and customer experience Employees, culture and expertise

7. Whilst every effort has been taken to ensure the accuracy of the information in these pages, we make no representation and/or warranty express or implied that the financial information and/or information is correct, complete or up to date.  The financial information and/or information is subject to change at any time without notice.  You should not take (or refrain from taking) any action in reliance on the financial information and or information and we will not be liable for any loss or damage of any kind (including, without limitation, damage for loss of business or loss of profits) arising directly or indirectly as a result of such action or any decision taken. AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. Products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Not all products and services are available in every jurisdiction, and insurance coverage is governed by actual policy language. Certain products and services may be provided by independent third parties. Insurance products may be distributed through affiliated or unaffiliated entities. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds and insureds are therefore not protected by such funds. AIG Europe Limited is authorised and regulated by the Financial Services Authority. Registered in England: Company Number 1486260. Registered Address: The AIG Building, 58 Fenchurch Street, London EC3M 4AB. AI452168