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SA fety B ehaviours RE cognition

SA fety B ehaviours RE cognition. Improving Safety Performance by Engaging People Through Behavioural Observation and Feedback. Systematic Observation. Strong Workplace. Behaviour Attitude & Culture. People Know More Than You Think. ABC Analysis. Observation & Feedback.

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SA fety B ehaviours RE cognition

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  1. SAfety Behaviours REcognition Improving Safety Performance by Engaging People Through Behavioural Observation and Feedback

  2. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback • ABC Analysis – A Tool for Understanding • What Controls Behaviour • Antecedents or Consequences • 3 factors that affect consequences • Soon Certain Positive • Antecedents are Triggers • Which Consequence will Win • Feedback & Positive Reinforcement through Praise

  3. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback What Is It ? The systematic observation of employee behaviour in the workplace followed by discussion and feedback ( both positive and negative) with the aim of engaging them in loss reduction (including accidents) and workplace improvement systematic

  4. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback Aims • Stop accidents and occupational ill health • Reduce waste • Encourage workplace improvement • Engage our people by contact with managers (“felt leadership”) • Increase awareness of appropriate behaviour • Communicate standards

  5. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback Why? • Contacts - if all our people get 4 contacts per year (preferably positive) then they are likely to modify their behaviour • Awareness - it is not possible to provide a procedure for every conceivable situation that can occur in the workplace so we must increase the awareness of appropriate actions and behaviour within our people

  6. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback Video Role Play 1

  7. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback A “Strong” Workplace • High customer satisfaction • High productivity • High service quality • Low labour turnover • Engaged employees

  8. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback “The 6 Questions” That Measure a Strong Workplace 1. Do I know what is expected of me? 2. Do I have the materials and equipment to do my work right? 3. Do I have the opportunity to do what I do best every day? 4. In the last 7 days have I received recognition or praise for good work? 5. Does my supervisor seem to care about me as a person? 6. Is there someone at work who encourages my development?

  9. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think Major losses ABC Analysis Minor losses Observation & Feedback Property damage incidents Near misses Incorrect behaviours Lack of management control The Theory THE LOSS TRIANGLE

  10. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback What Is Behaviour? Behaviour is an observable act

  11. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback Behaviour Is the Tip of the Iceberg behaviours attitudes beliefs values

  12. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback What Influences Behaviour? BEHAVIOUR ATTITUDES (Internal guide) ORGANISATIONAL CULTURE (External Guide)

  13. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ATTITUDES ABC Analysis Observation & Feedback BEHAVIOUR Behaviour Influences Attitude

  14. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback Push knowledge in (child learning) Pull knowledge out (adult learning) PULL V PUSH Approach to Learning“People Know More Than You Think”

  15. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback Questioning Exercise

  16. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback Knowledge Is Linked by Hooks • Use questioning to hook the information out of people • Use open not closed questions • Effect of “questioning” v “tell” style

  17. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback A-B-C AnalysisA Tool for Understanding Why People Do the Things They Do Antecedent anything which precedes and sets the stage for behaviour Behaviour an observable act Consequences anything which directly follows from behaviour

  18. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback What Controls Behaviour? Antecedents like the ringing of the telephone come before and prompt behaviour Consequences like talking to the person who is on the phone come after the behaviours Does the behaviour happen because of the antecedent or does it happen because of the consequence

  19. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback Antecedents or Consequences? • Both antecedents and consequences influence behaviour • But they do so very differently • Consequences influence behaviour powerfully and directly and • Antecedents influence behaviour indirectly, to the extent that they accurately predict consequences

  20. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback 3 Factors That Affect Consequences • Timing -A consequence that follows soon after a behaviour influences a behaviour more effectively than a consequence that occurs later (sooner = strongest, later = weakest) • Consistency -a consequence that is certain to follow a behaviour influences a behaviour more powerfully than an unpredictable or uncertain consequence (certain = strongest, uncertain = weakest) • Significance -a positive consequence influences behaviour more powerfully than a negative consequence ( positive = strongest, negative = weakest )

  21. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback SOON - CERTAIN - POSITIVETHE STRONGEST CONSEQUENCE • The consequences which have the most power to influence behaviour are those which are simultaneously soon, certain, and positive • By contrast the weakest consequences are those which are late,uncertain ,and negative • Most situations have a range of possible consequences and a mixture of these three characteristics

  22. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback Antecedents - the “Triggers” of Behaviour

  23. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback Analysis of Consequences

  24. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback Analysis of Consequences

  25. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback Which Consequences Will Win? Those that are soon, certain and positive

  26. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback How to Reduce Inappropriate Behaviour • Eliminate the antecedents that trigger the behaviour • Eliminate positive consequences

  27. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback How to Increase Appropriate Behaviour • Improve antecedents • Improve consequences - Feedback is a consequence

  28. Generic behaviours - Position of body - 3 point contact - Housekeeping - Use of tools - PPE - Procedures - Looking up and down - Line of fire Site specific behaviours - Waste of overproduction - Waste of waiting - Waste of transporting - Waste from excess processing - Waste from excess stock - Waste from handling - Waste from defects - Wasted energy - Wasted materials Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback Develop an Inventory of Critical Behaviours

  29. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback One Powerful Way of Influencing Behaviour Is Feedback • Feedback is information about performance in relation to a goal • Feedback is a consequence

  30. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback Feedback Can….. • Communicate standards • Help shift risk perception • Increase self observation • Provide accurate information on performance • Strengthen organisational culture • Engage our people • Uncover hidden barriers

  31. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback Competency Model

  32. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback Summary of the “Psychology” • Behaviour tends to be controlled by consequence • People tend to do things which favour an immediate certain gain overlater uncertain loss • Reinforce desired response until desired behaviour is established • Establish a pattern of reinforcement to maintain desired response (contact schedule)

  33. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback Approach • Understand basic concepts • Observation skills • Feedback skills

  34. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback Observation Skills • Seeing behaviour versus conditions • Familiarity with critical behaviours • “Catch the evaporative act”

  35. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback Feedback Skills • Ask open questions • Listen for promising leads • Explore contradictions • Elicit details • Notice changes of subject • Check for understanding • Develop your own key steps checklist • Don’t forget to praise

  36. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback Observation and Feedback :Key Steps • Observe an individual • Introduce yourself and your purpose • Seek explanation of conduct • Praise positive aspects • What’s the worst thing that can happen? • Why , why ,why ? • Gain a corrective/preventive action commitment

  37. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback Positive Reinforcement and the Use of Praise (X,Y,Z) • Describe eXactly what safe/correct behaviour you have seen • Tell them whY this behaviour is important • Tell them sinZerely how you feel about it • Say nothing and let the praise sink in • Do NOT put a “BUT” after the praise • Do NOT only praise the wearing of PPE • Remember the importance of congruent body language

  38. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback Video Role Play 2

  39. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback Implementation • Develop a site specific inventory of critical behaviours • Contact schedules • Action planning • Follow up

  40. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback Contact Schedule General Manager At least 1 with each direct report per quarter At least 1 with each direct report per month Engineering Manager Technical Manager Area Manager At least 1 with each direct report per week FLM At least 1 per day C/H

  41. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback Action Planning • Systematic contact schedule for all managers • Simple daily /weekly recording system to track numbers of contacts and any actions to be taken • Take action to remove any “barriers” to desired behaviour • Do it !!

  42. WEEKLY CONTACT RECORD Date Observee Corrective/Preventive Action (Commitment gained from employee & manager’s actions to remove roadblocks. Systematic Observation Strong Workplace Behaviour Attitude & Culture People Know More Than You Think ABC Analysis Observation & Feedback Weekly Contact Record

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