How to Monitor and Respond to Online Reviews

1. 2 + 2 + How to Monitor and Respond to Online Reviews https://www.marketingtiki.com/

2. Daily monitoring your online reviews will help you safeguard your brand against fake negative reviews. Have a look at different ways to how to monitor and respond to online reviews with this blog. Meanwhile, responding to online reviews will help you project an honest, welcoming, and helpful brand personality. Your timely responses can also help you get an edge over your competition and optimize your Google My business listing. So, let’s look at how you can monitor and respond to online reviews for businesses! Add a Footer

3. How to Monitor Online Reviews for Businesses • Shortlist Relevant Review Sites- Make a list of all relevant review sites that you wish to monitor. Ideally, you want a mix of general, local, and industry-specific sites to get a wide array of reviews. You can also engage with your customers and ask them which review sites they frequent. Research your competitors to see which review websites they are active on. • Monitor the Reviews- You can use an online review management software to monitor your reviews or do it manually. The latter will certainly be time-consuming. Most review sites send a notification to your registered email address when a new review is published. Keep track of the frequency of your reviews, the volume of positive versus negative reviews, and the action that you take to tackle each review. Record any changes in the review count on all platforms. If the volume of reviews decreases, take the required action to remedy that. Add a Footer

4. Keep a Record of Your Reviews- Gather the reviews in one central location. Use a word cloud generator to make sense of the compiled data. It will highlight common phrases and words across the reviews, which will give you an idea of what people are liking and disliking about your business and products or services. • How to Respond to Online Reviews- Here’s how you can respond to your online reviews timely: • Use a Review Management Tool- You can use an online review management tool and respond to your reviews via your dashboard. It will streamline the process and help keep track of the reviews that you have replied to and the ones that you haven’t. https://www.marketingtiki.com/

5. Try to be Proactive- Set a designated time in your daily schedule to monitor and reply to your reviews. Try to respond to the negative reviews first to curtail their impact and resolve any disputes right away. Encourage the reviewer to communicate with you off the review site by calling or emailing you. Once you have resolved their issue, request them to update or amend their review to reflect the steps you took to remedy the situation. • Create a Variety of Canned Responses- You simply can’t create a unique response for all of your reviews. It’s best to develop various canned responses that you can use to reply to the reviewer. At the very least, have a standard reply that you can amend and customize based on the original review. • Establishing and upholding a positive online reputation is no mean feat. It requires timely and appropriate monitoring of online reviews for businesses. Let Marketing Tikihelp you manage your online reviews. We will use our review management software to help your small business soar to new heights of success. Contact us today! https://www.marketingtiki.com/

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