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Redefining Tradition

Redefining Tradition. Redesign Your Reference Desk: Get Rid of It! Joyce Meldrem Loras College Lori Mardis Northwest Missouri State University Carolyn Johnson Northwest Missouri State University. Library Setting. Student body Mixed patron needs Medium-sized academic library

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Redefining Tradition

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  1. Redefining Tradition Redesign Your Reference Desk: Get Rid of It! Joyce Meldrem Loras College Lori Mardis Northwest Missouri State University Carolyn Johnson Northwest Missouri State University

  2. Library Setting • Student body • Mixed patron needs • Medium-sized academic library • Growing online presence • Reference personnel

  3. Rationale • Decline in reference questions

  4. Rationale • Increase in traditional library instruction • Demand for online library instruction • Increase in use of library web pages

  5. Rationale

  6. Process • History • Review of literature

  7. Process • Discussion and Analysis • Recommendation and Proposal • Implementation • Marketing

  8. Process • Assessment • Customer Satisfaction Survey • Library Employee Survey • Grapevine

  9. Physical Setting

  10. Physical Setting

  11. Physical Setting

  12. Physical Setting

  13. Physical Setting

  14. Adapting Services On-call hours

  15. Open-door system Adapting Services

  16. Phone contact list Adapting Services

  17. “Get an Answer” Adapting Services

  18. “Ask a Librarian” Adapting Services

  19. Expanding Services Course-management system library orientation and instruction

  20. Expanding Services Course-management system library orientation and instruction

  21. Expanding Services Course-management system library orientation and instruction

  22. Expanding Services Course-management system library orientation and instruction

  23. Expanding Services

  24. Expanding Services

  25. Expanding Services

  26. Expanding Services

  27. Expanding Services 24/7 online learning objects, user guides, tutorials

  28. Expanding Services

  29. Expanding Services

  30. Expanding Services

  31. Expanding Services

  32. Expanding Services Online research consultations

  33. Expanding Services Citation assistance and consultations

  34. Expanding Services Citation assistance and consultations

  35. Expanding Services Citation assistance and consultations

  36. More information? joyce.meldrem@loras.edu lmardis@mail.nwmissouri.edu carolyn@mail.nwmissouri.edu Selected photos purchased from Photos.com subscription

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