COMMUNICATION AND COORDINATION

1. COMMUNICATION AND COORDINATION Who is doing it and how is it getting done?

2. THE DAV MISSION STATEMENT Fulfilling our promises to the men and women who served. We are dedicated to a single purpose: empowering veterans to lead high-quality lives with respect and dignity. We accomplish this by ensuring that veterans and their families can access the full range of benefits available to them; fighting for the interests of America’s injured heroes on Capitol Hill; and educating the public about the great sacrifices and needs of veterans transitioning back to civilian life. •Providing free, professional assistance to veterans and their families in obtaining benefits and services earned through military service and provided by the Department of Veterans Affairs (VA) and other agencies of government. •Providing outreach concerning its program services to the American people generally, and to disabled veterans and their families specifically. •Representing the interests of disabled veterans, their families, their widowed spouses and their orphans before Congress, the White House and the Judicial Branch, as well as state and local government. •Extending DAV’s mission of hope into the communities where these veterans and their families live through a network of state-level Departments and local chapters. •Providing a structure through which disabled veterans can express their compassion for their fellow veterans through a variety of volunteer programs.

3. COMMUNICATION

4. COMMUNICATION • The art of conveying one’s thoughts in a manner in which others might know what they mean

5. COMMUNICATION • The art of conveying one’s thoughts in a manner in which others might know what they mean • How do we express ourselves?

6. COMMUNICATION • The art of conveying one’s thoughts in a manner in which others might know what they mean • How do we express ourselves? • Words • Expressions • Actions

7. POOR COMMUNICATION

8. POOR COMMUNICATION • When one does not get their point across in a manner in which others understand

9. POOR COMMUNICATION • When one does not get their point across in a manner in which others understand • Isn’t thought out completely

10. POOR COMMUNICATION • When one does not get their point across in a manner in which others understand • Isn’t thought out completely • Is incomplete in scope

11. POOR COMMUNICATION • When one does not get their point across in a manner in which others understand • Isn’t thought out completely • Is incomplete in scope • Isn’t open to suggestion or constructive criticism

12. POOR COMMUNICATION • When one does not get their point across in a manner in which others understand • Isn’t thought out completely • Is incomplete in scope • Isn’t open to suggestion or constructive criticism • Does not accomplish its purpose

13. GOOD COMMUNICATION • Gets the point across in as little words possible • Is focused on the main point • Flows readily • Is easily understood • Calls individuals to action • Comes through practice

14. GOOD COMMUNICATION

15. GOOD COMMUNICATION • Gets the point across in as little words possible

16. GOOD COMMUNICATION • Gets the point across in as little words possible • Is focused on the main point

17. GOOD COMMUNICATION • Gets the point across in as little words possible • Is focused on the main point • Flows readily

18. GOOD COMMUNICATION • Gets the point across in as little words possible • Is focused on the main point • Flows readily • Is easily understood

19. GOOD COMMUNICATION • Gets the point across in as little words possible • Is focused on the main point • Flows readily • Is easily understood • Calls individuals to action

20. GOOD COMMUNICATION • Gets the point across in as little words possible • Is focused on the main point • Flows readily • Is easily understood • Calls individuals to action • Comes through practice

21. COORDINATION WHAT IS IT?

22. COORDINATION WHAT IS IT? • How we work with each other

23. COORDINATION WHAT IS IT? • How we work with each other • How we accomplish tasks in a particular order

24. COORDINATION WHAT IS IT? • How we work with each other • How we accomplish tasks in a particular order • How one uses communication, expressions and actions to bring others together

25. COORDINATION WHAT IS IT? • How we work with each other • How we accomplish tasks in a particular order • How one uses communication, expressions and actions to bring others together • Accomplishment of a certain goal through a partnering of people with a common purpose

26. COORDINATION POINTS

27. COORDINATION POINTS • Beexplicit

28. COORDINATION POINTS • Be explicit • Positive Communication

29. COORDINATION POINTS • Be explicit • Positive Communication • Announce Actions

30. COORDINATION POINTS • Be explicit • Positive Communication • Announce Actions • Acknowledge Actions

31. COORDINATION POINTS • Be explicit • Positive Communication • Announce Actions • Acknowledge Actions • Offer assistance

32. COORDINATION POINTS • Be explicit • Positive Communication • Announce Actions • Acknowledge Actions • Offer assistance • Direct assistance

33. COORDINATION POINTS • Be explicit • Positive Communication • Announce Actions • Acknowledge Actions • Offer assistance • Direct assistance • Avoid obstacles

34. COORDINATION POINTS • Be explicit • Positive Communication • Announce Actions • Acknowledge Actions • Offer assistance • Direct assistance • Avoid obstacles • Sequence and timing

35. BE EXPLICIT

36. BE EXPLICIT • Don’t leave any doubt in what you are saying

37. BE EXPLICIT • Don’t leave any doubt in what you are saying • When you have an objective • State it up front • Leave no doubt what you mean

38. BE EXPLICIT • Don’t leave any doubt in what you are saying • When you have an objective • State it up front • Leave no doubt what you mean • If you disagree with an issue • Make sure you voice your concern • Make the point and move on

39. BE EXPLICIT • Don’t leave any doubt in what you are saying • When you have an objective • State it up front • Leave no doubt what you mean • If you disagree with an issue • Make sure you voice your concern • Make the point and move on • HIT THE TARGET AND MOVE OUT!

40. POSITIVE COMMUNICATION

41. POSITIVE COMMUNICATION • This only occurs when the • “sender” directs action with language or expression which is understood • “receiver” acknowledges and responds as intended

42. POSITIVE COMMUNICATION • This only occurs when the • “sender” directs action with language or expression which is understood • “receiver” acknowledges and responds as intended • If done correctly you can reduce the “wordiness,” which lengthens meetings, as a member/officer in the DAV

43. ANNOUNCE ACTIONS

44. ANNOUNCE ACTIONS • When you are in charge you should let your members or comrades know what you are doing

45. ANNOUNCE ACTIONS • When you are in charge you should let your members or comrades know what you are doing • Don’t assume your members or comrades know what is going on

46. ANNOUNCE ACTIONS • When you are in charge you should let your members or comrades know what you are doing • Don’t assume your members or comrades know what is going on • It isn’t micromanagement if they are asking to be in the loop

47. ANNOUNCE ACTIONS • When you are in charge you should let your members or comrades know what you are doing • Don’t assume your members or comrades know what is going on • It isn’t micromanagement if they are asking to be in the loop • It is never funny when you are doing double work

48. ACKNOWLEDGE ACTIONS

49. ACKNOWLEDGE ACTIONS • If you are told another member/ comrade is doing a good job, let them know

50. ACKNOWLEDGE ACTIONS • If you are told another member/ comrade is doing a good job, let them know • When a comrade/ member tell you they are going to do something, follow up and let them know you are expecting great things