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Staff Buy-In for Process Improvement

Staff Buy-In for Process Improvement. Rick Redmond, LCSW Administrator for Admissions & Community Services Acadia Hospital Bangor, Maine (207) 973-6811. Buy In.

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Staff Buy-In for Process Improvement

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  1. Staff Buy-In for Process Improvement Rick Redmond, LCSW Administrator for Admissions & Community Services Acadia Hospital Bangor, Maine (207) 973-6811

  2. Buy In “Signifies the commitment of interested or affected parties to a decision…to buy in to the decision, that is, to agree to give it support.”

  3. Where is buy-in needed? AIMProblem  Idea Process Change  Outcome Mission

  4. Ingredients for Buy In • Executive Champion • Strategic Change Leader and Change Team Selection • Do Homework on the Problem • Get Started Without Ado • Data • Communication

  5. Executive Champions • Spotlighting importance • Connecting the vision and mission to the identified problem and desired outcome • Communicating on the back end

  6. Change Leader • Seen as a change agent and respected • Tenacious about this priority • Hands-on support • Uses the riches of the change team

  7. Change Team • Strategic recruitment for talent, openness and diversity • Educated in NIATx principles (PI 101) • Diligent attendance and participation • Willing to experiment and bend

  8. Getting Started Without Ado • Start small • Brief experiments • Back-checking • Resourcing

  9. Data and Communication • Have a data person on change team • Keep it simple • Rapid data turnaround • Celebrate success – “a big deal”

  10. Outcomes will shape buy-in from leaders and line staff not directly involved in the initial change… What about change resistance?

  11. 2nd Phase Buy In • Use momentum • Spread excitement and incentive • Train more change leaders

  12. Examples from the Field • Successes • Failures

  13. Lessons Learned – Buy In • Signals from Leadership are Key • Don’t aim for culture change first • Change Team buy-in through education and participation in decision • Larger organizational buy-in to by tying outcomes to appealing goals • Keep momentum rolling • Spread the buy-in

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