Emergency and Overtime Fan-Out

1. Emergency and Overtime Fan-Out

2. About Us • In business since 1992 • Core strength: Integrating event-driven systems with communications networks • Create environments in which information is immediately available to those who need to act • World Leading software in healthcare, retail, hospitality and campus environments • Deep expertise in understanding how business processes and information interact

3. Our Approach • Work hand-in-hand with our customers to create highly effective workflows and better business results • Decrease costs, get more from existing investments in communications • We understand technology alone isn’t enough • We take a whole-solution approach that arguments technological innovation with our deep experience in understanding and optimizing our customer’s business process and informative flows.

4. What we Deliver • Centralized Alarm Monitoring • Real-Time Notification with confirmed Acknowledgement • Empowered, More Productive Staff • Right Person, at the right place, at the right time • Reduced Response Time • Real-time notification with confirmed Acknowledgment

5. What we Deliver • Reduction in Cost • More productive Staff, better retention and reduction in delays • Decreased IT Cost • Centralized system that delivers mobility, simplicity and real-time communications

6. Emergency Fan Out • Unique icons for each type of event • Each event has it’s own pre-defined notifications and escalation

7. Emergency Fan Out • Virtually unlimited output devices • Phones: Mobile, In-House, Landlines • E-mail • Wallboards, Scrolling Marquees • Pagers

8. Building Management

9. Working with Connexall

10. Device Assignment Client - DAC • IconBasedAssignments

11. Device Assignment Client - DAC • Visual Mapping of Alarms

12. Device Assignment Client - DAC • Visual Active Alarms

13. Device Assignment Client - DAC • Reporting

14. Assignments • Devices are assigned to callpoints by dragging and dropping

15. Assignments • Easy to use interface means minimal training for end-users

16. Active Alarm Client - AAC View Real-Time Alarms: • Callpoint Label • Location • Priority • Level • Retry • Duration • Count • Last ACK

17. Mapping Alarm Client - MAC • View Real-time alarm from a floor plan layout • Easy to identify the physical location of the alarm source • Convenient for new staff to identify location

18. Virtual Callpoints • Patented Concept • Virtual vs. physical • Generate alarm from a PC • Notify staff the same way as normal alarm • Service Requests • Porter & Housekeeping • Customer and Price Inquiries • Staff Sign In / Out • Easy to Trigger / Cancel • Simple double-click to turn On / Off

19. Manual Paging Client - MPC • Enable various messaging options • Touch keyboard • Page Message Scheduler

20. Manual Paging Client - MPC • Page Later • Message Lists

21. Reporting • Built into Connexall is powerful reporting software • Lets you track events, escalations, responses • Make improvements to processes and procedures • You can’t improve what you’re not measuring • In 5 Clicks or less

22. Reporting

23. Reporting

24. Reporting

25. Reporting

26. Reporting • Activity Reports audit the total calls received daily, monthly, yearly per handset or callpoint: • Number of alerts generated • Total response time to answer requests • Number of escalated calls • Frequency of calls on the basis of nature or time

27. Connexall • By combining High-Performance communications integration technology, with consulting support and customer care, Connexall will enable information immediacy to create highly effective workflows and optimal business results while lowering operating costs and leveraging existing investments in communications.