INDIA POST

1. INDIA POST

2. LOGO OF INDIA POST

3. BRANDING • India Post logo a visual link in communication • It’s a corporate identity of India Post • Wings show conscious efforts to maintain continuity of communication • Its represents dynamism, Speed, elevation, aspiration and action

4. BRANDING • Bhartiya Dak in Hindi & India Post in English depicts corporate name • Red colour its traditional association with postal services & embodies passion, power & commitment • Orange communicate hope, joy & happiness

5. Legacy of India Post Use of pigeon in the reign of Mughal Raj Man used to convey message carrying rod with copper bell India Post the oldest organization came into existence on 1.10.1853 i.e. 156 years old Postal Services in the organized form started in 1854 i.e. with inception of Railway service

6. Legacy of India Post Rest Houses located in towns were known as Dak Bunglows In the British Era, Collector used to hand over charge to the Postmaster while proceeding on leave

7. Our Vision: Empower people by providing, communication, information and financial services

8. Our Mission • To empower and connect people, organizations and governments using physical and electronic networks

9. India Post(As on 31-03-09) Largest and Oldest Postal System in the world Network of 1,55,204 POs out of which 1,29,553 are Branch Offices All HOs and 12604 SOs are computerized and it will be extended to Branch Offices in next Five year Plan 4000 Post offices will brought under Core Banking Solutions in XI th Plan Pilot Project Would start in 100 Post office in the next financial year i.e. 2010-11

10. Personnel Strength as on March,2009 Group A 638 Group B 6645 Group C 167608 MSE 35158 Total Departmental [A+B+C+D] 2,10,049 Gramin Dak Sewak 2,73,336

11. India post is the country’s largest savings bank with deposits of more than Rs.2,60,000 crore i.e. 16% of the total deposit of banking sector India post –symbol of Government authority with extensive link to rural network than any other Government department Increased Business from State Electricity Boards, BSNL, RPLI, e-post, at grass root level by effective marketing and customer satisfaction India Post

12. Over 24 Croreaccounts under POSB with total deposit of Rs.354340.15 Crore Over 1 million customers daily visit the post offices Second largest life insurance provider Largest pension distributor Dedicated and trusted workforce 72% of the population is in rural and 26% lives below poverty line A Post office serves 21.21 Sq. km. covering 7175 people on an average India Post

13. India Post • To benefit the rural area introduced • NREGS(National Rural Employment Granted Scheme) • Micro Finance i.e. SHG(Self Help Group) • RPLI(Rural Postal Life Insurance) • WFA(Widow Finance Assistance) • Tie up other business unit e.g. BSNL, Electricity Board, Municipal Corporation, SBI • Verification of Voter list • Launch of MO Videsh on 24.10.09 • Forex Services

14. Organizational Structure DDG, ADG

15. DIRECTORATE Director General Posts ARMY POSTAL SERVICE CIRCLE Chief Postmaster General Postmaster General REGION CIRCLE STAMP DEPOT POSTAL STORE DEPOT MAIL MOTOR SERVICE POSTAL DIVISIONS Superintendent RMS DIVISIONS DISTRICTS Administrative Structure INDIA STATE Superintendent Superintendent DISTRICTS Manager POSTAL SUB DIVISIONS IP / ASP RMS SUB DIVISIONS IRM / ASRM

16. Operational Structure(Postal)(31-03-2009) TOTAL POST OFFICES: 1,55,204 BRANCH POST OFFICES: 1,29,553

17. Operational Structure(RMS) RECORD OFFICE HEAD RECORD OFFICE SUB RECORD OFFICE RECORD OFFICE SECTIONS MAIL OFFICE SORTING MAIL OFFICE TRANSIT MAIL OFFICE SECTIONS

18. Future Plan of India Post To open 3000 Pos and 10000 franchisee outlets in 11th Five year plan. To computerize all Post offices To enter in core banking Making postman techno savvy by giving handsets Contract with Registrar General of India for Census 2011 MoU with Ministry of Statistic & Program for collection of Data Leasing freighters for linking metro cities

19. Corporate Plan of India Post

20. Corporate Plan of India Post Present Revenue per employee is Rs.1,10,000/- per annum to be increased upto Rs.2,40,000 by 2013-14 To increase No. of accounts by 5 crores upto 2011-12 and make it 22 crores Deficit as on 31.12.2008 was Rs.4335.45 crores Corporate Plan to bring revenue from present Rs.5500 to Rs.12000 by 2013-14

21. Triggers for Revenue Growth Sustained high economic growth to be accompanied by increase in mail volume Growth of the service sector of more than 10% with ‘trade, hotels, transport and communication’ services growing at 12.1% during 2007-08 Growth in revenue from premium products at more than 30% Huge potential for e-commerce market

22. Triggers for Revenue Growth Growth in money transfer services Insurance penetration in the rural areas Growth in parcel/logistics posts Delivery of social security schemes like NREGS, Old Age Pension, etc

23. Customized Solutions Need to develop market by innovative products and customized services Research centres, innovation centres, etc., for carrying out academic research and for creation of a knowledge bank; for developing a market intelligence System to increase brand visibility; become media savvy including preparation of a media plan; to attract customers to the post offices through promotional offers

24. Projections of Revenue & Expenditure

25. TECHNOLOGY Introduction of Computers in Post offices Special cadre for system administrator to meet technology implementation plan Establishing NDC (National Data Centre) to connect 817 Head Post Offices Track & Trace facility for speed post, eMO Introduction of Internet base services like e-post, e-payment, Electronic Money Order, Instant Money Order, International Money Transfer Service

26. SO BO HO HO SO BO NDC SO BO HO HO BO SO

27. Memorandum of Distribution of Work (MDW) • Prepared on a blank paper for an office having one or more PAs • Prepared by Postmaster and sent to Divisional Supdt. for approval • Shows designation of officials of each branch, hours of attendance and duties assigned to them • Pasted on card-board and hung inside the post office

28. Memorandum of Distribution of Work (MDW)…. • No changes without the orders of Divisional Supdt. • If 1st Class HO, the Postmaster himself will issue MDW • PA discharging duties connected with money order, saving bank, sub account cannot be the treasurer • Office with one or more PA above rule does not apply

29. Memorandum of Distribution of Work (MDW)…. • Work of delivery department cannot be entrusted to Deposit PA • Sub Account PA should not work as Mail PA or Sorting PA • Postmasters can order temporary changes in the duties of officials, in the case of shortage of staff etc

30. Notice of Hours of Business • Postmaster of first class HO prepares for his own office • Supdt. prepares it for the second class HO and all SOs including EDSOs in the division • SDI / ASP prepares it for BOs of his sub division • Prepared in two parts • (i) Hours of business for postal transactions • (ii) Timing of receipt, despatch and delivery of mails on week day, holidays and Sundays

31. Notice of Hours of Business... • Prominently exhibited in the post office • Corrections issued by the authority supplied

32. Nominal Roll • Maintained for clerical staff by the Postmaster • Shows the names of PAs actually on duty on a given date and the nature of duties performed by each of them • Also maintained in the post office where the strength of postmen and village postmen is more than 25 • This information available in Attendance Register cum Nominal Roll

33. Error Book • It is record of irregularities • Maintained in form MS-2 in every post office and separately for each department in large offices • Before use it is page numbered by Postmaster • All irregularities i.e. petty and serious are noted • Recording of irregularities • Date of recording • Name of the official who recorded it • Brief particulars of incident or irregularity • Nature of action taken by Postmaster

34. Error Book…. • Official making entry should bring it to the notice of Postmaster • Postmaster should initial and pass his orders • Extract from the Error Book forwarded to the supervising officers of the offices / sections committing irregularity • No. & date of letter under which extract is forwarded are noted in the remarks column

35. Hand to Hand Receipt Book • Maintained to keep the record of proof of transfer of bags / documents / cash etc. by one official to another • The signature of official to whom bag / documents / cash is transferred must be obtained • Maintained by the official transferring bags / documents / cash etc.

36. Complaints and Suggestions Book • Maintained to record any service matter i.e. complaint or suggestion by member of public • The PM / SPM to copy it and to send on the same day to the controlling authority with intimation to customer • Kept with Postmaster with indication on sign board that it is available with the postmaster • It is a permanent record

37. Office Order Book • Maintained to record the remarks / orders of visiting / inspecting officers i.e. IR / VR • Nothing to be noted by PM / SPM / BPM except marginal remarks • PM is personally responsible for taking action • Wilful removal of any page from this book is serious offence punishable with removal from service • Kept in the personal custody of Postmaster • It is a permanent record 

38. Postmaster’s Order Book • Maintained by the Postmaster • Noting the results ad tests applied to the work is done • Temporary arrangements made in case of absence of any official • Unusual occurrences

39. Statistical Registers • Maintained in the sub office and head post office • For posting statistical information regarding actual work done in various branches of post office • Review of post office work done on the basis of this document • Totals should be struck at the end of the A/C month • PM should initial for its correctness

40. History Sheet • Details of items of stock i.e. made, model, company, price, date of purchase & the details of repairs with cost noted • All the subsequent expenditure for repairs must be noted with details i.e. date / cost and part replaced • Maintained by the Postmaster • Referred by the inspecting officer while allowing expenditure for further repairs

41. Service Book • Contains the records of services of the official • Date of appointment • Appointment order • Where the official has worked • Pay drawn • Leave records and records of any award / punishment • Initialed by the official at interval of 5 years in token of having seen it • First page of Service Book is to be filled in by Appointing Authority and then by Accountant / APM (A/C) of HO

42. Service Book…. • Kept in the personal custody of APM (A/C) in HO • Service Book of PM kept by Divisional Supdt. • Preserved upto 3 years after death / retirement or the date of final sanction of pension whichever is later