Portal User Group Meeting

1. Portal User Group Meeting December 9, 2010

2. Agenda Welcome Accessibility Committee Update Introduction to Usability Testing – Sharon Clapp, State Library Updates & Reminders Classic DSF FrontPage V3 Template SurveyMonkey Forms and Data Collection Visitor Statistics Update Digital Signage Social Media Policy Domain Teams Open Discussion

3. Welcome

4. Accessibility Committee Update Pam Casiano

5. Accessibility Committee For all Accessibility Information, sign up on the ListServ http://www.access.state.ct.us/listserv/index.htm

6. Introduction to Usability Testing Sharon Clapp, State Library Nancy Peluso, State Library

7. Updates & Reminders

8. Classic DSF Web FileManager Issue Java Version 6 Update 22 Editor Issues with IE8 DSF Content Admin Training Deleting Content Contacting PMG (RFS Ticket) What’s next for DSF?

9. Windows 7 and FrontPage • Cannot Save a HTML Page • “Not enough memory available to complete the operation” • We are working on a roadmap to address this issue • Working with Microsoft • Looking at other products • Addressing how these sites will be hosted in the future

10. V3 Templates 49 sites are now on the V3 template 18 Sites are in progress We’d like to move all agencies to the new template. If you have not signed up already, please fill out V3 Conversion Form at http://www.ct.gov/cpi/V3Template

11. SurveyMonkey • We have purchased SurveyMonkey • If you would like to create a Survey using SurveyMonkey: • Fill out a Work Request • Schedule time to come to DOIT • PMG will provide basic training to create your survey • PMG will provide a workspace for you at DOIT to create the survey

12. Forms and Data Collection Sensitive data should not be collected through a standard online form Data collected through a standard online form is stored in the DMZ which is the least secure segment of our network If you are collecting sensitive data now, please contact us

13. WebTrends WebTrends is still running Remaining (i.e. non-requested) profiles are being analyzed We are only gathering the last six (6) months of data for these profiles If you are interested in gaining access to view these profiles, submit a Work Request

14. Privacy Policy We have drafted a new version of the Privacy Policy The CIO must approve the Policy, then it must be approved by the Governor’s Office We do not believe this will happen until the new administration takes over

15. Privacy Policy – Interim Solution We are looking into adding an Amendment to the existing Privacy Policy Amendment 1 would specifically address the use of persistent cookies We have set up meetings to discuss the viability, legality, and strategy of adding this Amendment When the new administration is in place, we will resume pushing through the new Privacy Policy

16. Google Analytics We will begin implementing Google Analytics on all DSF sites as soon as the policy is amended We will add the proper JavaScript code to the template of each site We will provide the correct JavaScript code and instructions for implementation for non-DSF sites Agency Webmasters will have to install the code on ALL pages that need to be tracked Submit a Work Request for if you are interested

17. Google Analytics Submit a Work Request to View your Google Analytics reports To view your reports for Google Analytics, each Agency will need a Google account If your Agency already has one, we can use that If not, one will have to be created A valid email address is required

18. Google Analytics – Reminders Google Analytics only goes from point-in-time forward We cannot go back (or re-do) past data Be Prepared! Google Analytics will have different numbers than WebTrends We will offer some training in Google Analytics after the beginning of the year

19. Google Analytics and WebTrends Historical data will continue to be retained in WebTrends We recommend you use Google Analytics data for your reports when possible. It is more accurate.

20. Digital Signage “Digital signage” refers to a file on a State or State-sponsored web page or application in a location or manner reserved, designated and/or appropriate only for the State’s current Governor or Lt. Governor. http://www.ct.gov/doit/cwp/view.asp?A=1244&Q=467954

21. Digital Signage In-Scope Digital Signage Examples of digital signage include: Executive Image Files (official photos) (i.e. jpeg, GIF) Audio, Video, or other multi-media files featuring a message from the Governor • Online greetings, letters or auto-replies (text or video). Digital signage may be located in a number of areas sponsored by the State, such as: Online applications (agency or vendor maintained) Official agency websites (ct.gov, state.ct.us, other ) Official agency social media sites Program-specific or interagency websites (ct.gov, state.ct.us, other) Special purpose sites associated with an agency program or public awareness campaign, including related social media sites.

22. Digital Signage (1) Identify and document the location and type of digital signage that identifies the current Governor and Lt. Governor in a location or manner reserved, designated and/or appropriate only for the State’s current Governor or Lt. Governor (2) Determine actions necessary to accommodate the changeover in administration Such actions will generally fall into one of three categories: Suspend (remove, until replacement is available/authorized) Replace (with new, or interim image, if available/authorized) Remove (remove, do not replace) (3) Secure and document approval from the agency head or other appropriate agencyofficials for course of action, and the timing of such action (4) Assign responsibility for executing changes to the appropriate party (5) Confirm and document changes as they occur

23. Social Media Policy The Social Media Policy has been approved and is available on DOIT’s website at http://www.ct.gov/doit/cwp/view.asp?a=1245&q=467964 A small workgroup has been meeting to develop the guidelines to go along with the policy

24. Social Media Policy We will be creating a list of legitimate State of Connecticut Facebook and Twitter sites and posting it on CT.gov We will be sending out a request to register any social media sites you currently have We also need to know the contact information for the administrator of each Social Media site

25. Enterprise Architecture Standards The State of Connecticut Enterprise Architecture (CTEA) is a comprehensive blueprint used to manage and align the State's Information Technology (IT) assets, operations, and projects with its operational characteristics The Enterprise Architecture Standards Process (EASP) involves 9 Technology Architecture Domain Teams who research and evaluate technology products while considering Total Cost of Ownership (TCO) and limitation of options and skill set requirements to establish a consistent set of technical and product standards for use by all state agencies in the enterprise.  The process also involves input from technology support groups who provide detailed specifications for specific domain categories.

26. Enterprise Architecture Standards Cont. Domain Teams Application Development Data Management Collaboration & Directory Services Enterprise System Management Middleware Networking Platform Security Web/eGov http://www.ct.gov/doit/cwp/view.asp?a=3978&Q=462024

27. Enterprise Architecture StandardsCont. Web/eGov Standards Include Web publishing and Content Management Technical Standards Web Browsers Web Page Creation and Editing Web Content Management System (WCMS) Graphic/Photo Editors Multimedia Content Development Video Editors Video Captioning Tools Search Engines eCommerce Technical Standards Online Payment Processing

28. Enterprise Architecture StandardsCont. Updates are done every six months Web/eGov Domain and the Application Development Domain are being combined Combined Group adding new standards for Portal Link Checker/Orphan checker Forum Online Publication Creator

29. PMG Planning to Purchase • Link Checker – Desktop Tool • Orphan checker – Desktop Tool • Forum – Server based

30. Open Discussion