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Plan Member Services

Access secure site for claims submissions, e-claims solution with TELUS Health, Claim 360° mobile app, travel assistance, and contact details.

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Plan Member Services

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  1. Plan Member Services *Desjardins Insurance refers to Desjardins Financial Security Life Assurance Company.

  2. Plan Member Website

  3. Secure site for plan members Go to: www.desjardinslifeinsurance.com/planmember

  4. Secure site for plan members

  5. Secure site for plan members

  6. Secure site for plan members

  7. Secure site for plan members

  8. Secure site for plan members

  9. Secure site for plan members

  10. Claims Submission Methods

  11. Your Benefit Card for Claims Payment

  12. Online claim submissions Plan members must sign up for the direct deposit and electronic notice service to submit claims online or through our mobile app.

  13. Online claim submission

  14. Online claim submission

  15. Online claim submission

  16. E-Claims Solution for Extended Healthcare Providers Desjardins Insurance has teamed up with TELUS Health so that certain healthcare professionals can submit claims on your behalf. • Go to myhealthreference.com/resources to find participating healthcare professionals. • Visit a participating healthcare provider and tell them that you want to take advantage of the TELUS Claim service, then pay all your fees. 3.Before sending your claim, the provider will ask you for your policy and certificate numbers. There can be found on your payment card or insurance certificate. • *TELUS Health's eClaims portal will enable allied healthcare providers, including: • to offer patients the convenience of point-of-sale claims submission.

  17. Claim 360° mobile app

  18. Claim 360° mobile app

  19. Claim 360° mobile app • On-the-go drug coverage and pharmacy locator • Estimates out-of-pocket costs for plan members based on their coverage • Signals if a drug needs prior authorization • Promotes cost-conscious generic alternatives • One-button pharmacy calling and directions • Compares drug costs at different pharmacies* • Provides quick tips to maximize savings and a detailed breakdown of the estimate

  20. At Your Service

  21. Mobile Travel app • Create your own health records • Translates into 8 languages • Find nearby healthcare facilities • Travel advice

  22. Mobile Travel app

  23. Contact Us • Call Us About Claims – 1-800-263-1810 (toll-free) • 8am – 5pm Monday to Friday (local time) • Call Us For Health Assistance – 1-877-875-2632 • 24/7 E-mail Us • Plan Member Portal

  24. Thank you!

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