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Our integrated care& support services

Our integrated care& support services. Harriet Bosnell – Director – Curo Health, Care & Support. Our Housing Offer. Healthy homes communities and neighbourhoods More affordable housing The Home as a point of integration and joined up services / Housing First model

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Our integrated care& support services

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  1. Our integrated care& support services Harriet Bosnell – Director – Curo Health, Care & Support

  2. Our Housing Offer • Healthy homes communities and neighbourhoods • More affordable housing • The Home as a point of integration and joined up services / Housing First model • Meeting health & care priorities • Information sharing and research – work with Public Health + 5 ways to wellbeing • Workforce development and employment

  3. Intro to Curo • Housing Association and support provider with 12,000 homes in the South West • 3,000 people supported in independent living every week across Foyers, homelessness and mental health services, extra care • Community services to non-Curo residents and a social enterprise delivering ILS support to over 50s • Innovation – asset based community development and CCG pilots www.curo-group.co.uk Tweet us @AskCuro

  4. Our offer in B&NES Care respect openness fairness and trust • 550 current people with the Independent Living Service – social enterprise model of support to over 50s • 2000 people living in Curo sheltered accommodation across 70 locations across B&NES • 65 supported units for homeless young people • The Wellbeing House + step-down • 32 units of supported short-stay accommodation for homeless families + single people

  5. Measuring our social value • Outcomes- the specific changes an project or activity brings about for its beneficiaries e.g. Better health as measured by reduced GP visits • SROI – the £ value of the social, economic, environmental outcomes created by an activity or an organisation • Social value – the wider non-financial impacts especially on well-being of communities and individuals

  6. Why we measure outcomes • Support customer insight • Develop new service ( ILS/ rural dementia challenge • Self-directed support & tracking of progress - motivation, choice and control • As a business health check • Have evidence for audits/ inspection • Meet the Social Value Act 2012 • Tender for contracts

  7. Our approach • Measuring what matters – to us and links to values & objectives • Outside in thinking - what do stakeholders want to see results in? • Keeping it simple – cost effective and more effective • Golden thread between outcomes and budgets • Qualitative and Quantative • Check Plan Do Review

  8. Measures that matter

  9. Tools we use • Outcomes stars / journey wheel with customers • Outcomes Framework - preventative and enabling outcomes around health and well-being • Net Promoter Score ( NPS ) measured independently how likely service users are to recommend your service to someone else • Overall Service Satisfaction • Social Return on Investment • Stories / social media - compliments and complaints measures Sound insight – results in ability to grow services and innovate

  10. Preventative Outcomes In the last year we have prevented: • 673 Hospital admissions • 530 Admissions to residential or nursing care • 458 repeat presentations at A&E • 730 repeat presentations at GP surgeries • People requiring a social services funded service on 1055 occasions

  11. Enabling Outcomes In the last year we have enabled: • 274 people to be discharged from hospital • 49 people to be signed off from secondary mental health services • 51 people to obtain paid employment & come off /reduce reliance on means tested benefits (includes 14 Curo Apprenticeships)

  12. Preventative outcomes

  13. Enabling outcomes

  14. Health Outcomes

  15. Enjoyment and Achievement outcomes

  16. Economic wellbeing outcomes

  17. Safety Outcomes

  18. We also… • Support people to access to Memory services • Ensure people receive further structured support , signposting and follow-up • Participated in a connecting activity e.g. coffee morning • Benefitted from taking up new technology and learning • Volunteering, Training, Work, Education opportunities • Help in setting up new groups or activities – Connexus • Make over 80- safeguarding alerts and support people impacted

  19. Social Return on Investment • Evidences our return to the Public Purse through the reduction of demand on other services (e.g. NHS) • 7 principles; involve stakeholders, understand what changes, value what matters, do not over-claim, be-transparent, verify SROI Network website

  20. Social Return on Investment calculations • Homelessness (£24000+) Source: DCLG August 2012 • Hospital Admission (£1806)Source: NHS JSNA (2012) • Admissions A&E (£363)Source: Average cost of A&E visit NHS • Residential Care (£450 per week)Source: Local Authority weekly Res Care payment (x 26 as accepted cost saving) • GP Attendance (£25) Source: Accepted as cost per GP visit • Taken to custody (£3380)Source: accepted minimum to process and take through to court) • Stepdown – saves at least £100K every 10 weeks to public purse

  21. Contact details Harriet.bosnell@curo-group.co.uk (01225) 366167 or 07753 435556

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