1 / 15

Communication in Organizations

Communication in Organizations. Chapter 9. Learning Objectives. Describe the process of communication and its fundamental purposes in organizations.

mtara
Download Presentation

Communication in Organizations

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Communicationin Organizations Chapter 9

  2. Learning Objectives • Describe the process of communication and its fundamental purposes in organizations. • Identify various forms of verbal media used in organizations, and explain which ones are most appropriate for communicating messages of different types. • Explain how technology has influenced organizational communication.

  3. Learning Objectives • Describe how people’s communication patterns differ as a function of their sex and culture. • Distinguish between the various forms of formal and informal communication that occur in organizations and how they operate. • Explain how you can improve your effectiveness as a communicator in organizations.

  4. Communication The process by which a person, group, or organization (the sender) transmits some type of information (the message) to another person, group, or organization (the receiver).

  5. Communication Purposes • Directing Action • Linking and Coordination • Building Relationships • Explaining Organizational Culture • Inter-Organizational Linking • Presenting an Organization’s Image • Generating Ideas • Promoting Ideals and Values

  6. Verbal Communication • Verbal Media • Face-to-Face Conversations • Telephone • Memos • Letters • Flyers • Newsletters • Employee Handbooks • Match Medium to the Message

  7. Nonverbal Communication • Mode of Dress • Waiting Time • Seating Position • Body Language

  8. Computer-Mediated Communication • Synchronous • Videoconferences or Web Casts • Cyber Meetings • Asynchronous • E-Mail • Information Overload • Flaming • Emoticons • Instant Messaging

  9. Computer-Mediated Communication • Privacy Violations • Usage Considerations • Establish and Follow Clear Monitoring Policy • Apply Privacy Policy Equally • Maintain Complete Company Records Privacy

  10. Formal Communication • Organizational Structure • Organization Chart • Types • Upward • Downward • Lateral • MUM Effect

  11. Informal Communication • Old Boys Network • Snowball Effect • The Grapevine • Rumors • Pipe Dreams • Bogie Rumors • Wedge Drivers • Home-Stretchers

  12. Improving Communication Skills • Use Jargon Sparingly • Be Consistent in What You Say and Do

  13. Improving Communication Skills • Become Active, Attentive Listener • Understand Other’s Ideas Before Formulating Reply • Avoid Overload

  14. Improving Communication Skills • Give and Receive Feedback • 360-degree Feedback • Suggestion Systems • Corporate Hotlines • Informal Meetings • Employee Surveys

  15. Supportive Communication • Focus on the Problem, Not the Person • Honestly Say What You Mean • Own-up to Your Decisions • Use Validating Language • Strive to Keep the Conversation Going • Use Inspirational Communication Tactics

More Related