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Mastering Interpersonal Communication

Learn how to communicate well and clarify purpose, think creatively, and build consensus to improve team performance. Understand the advantages and disadvantages of collaborative writing, and develop etiquette skills in business and social settings. Discover effective techniques for productive meetings and develop relationships, promote innovation, and manage diversity. Enhance your listening skills and overcome barriers to effective communication.

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Mastering Interpersonal Communication

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  1. Mastering Interpersonal Communication

  2. Communicate Well Clarify Purpose Think Creatively Build Consensus Resolve Conflict Stay Focused Improve Team Performance

  3. More Information Groupthink Diversity of Views Hidden Agendas Support for Solutions Free Riders Improved Performance Increased Costs Overview of Teams Advantages Disadvantages

  4. Collaborative Writing • Select collaborators • Agree on project goals • Avoid writing as a group • Verify tools and techniques • Take time to bond before starting • Clarify responsibilities and processes

  5. Content Management Systems and Wikis Groupware and Shared Workspaces Online Collaboration

  6. Develop Etiquette Skills Business Settings Social Settings

  7. First Impressions Personal Appearance A Genuine Smile Telephone Skills In Business Settings

  8. First Impressions Personal Introductions Business Meals Appropriate Discussions Mobile Phones Online Activities In Social Settings

  9. Preparation Leadership Technology Productive Meetings

  10. Purpose Participants Preparing for Meetings Time and Place Agenda

  11. Leading and Participating Stay on Track Follow the Rules Invite Participation Participate Actively Close Effectively

  12. Meeting Technologies • Virtual teams • Virtual meetings • Teleconferencing • Videoconferencing • Web-based systems

  13. Build Relationships Promote Innovation Manage Diversity Improving Listening Skills

  14. Types of Listening Content Critical Active Emphatic

  15. The Listening Process Message Receiving Decoding Remembering Responding Evaluating Feedback

  16. Barriers to Listening Physical Reception Selective Listening Prejudgment Selective Perception Little Common Ground Memory Problems

  17. Complement Language Reveal the Truth Nonverbal Communication Intentional Sending Receiving Unintentional

  18. Facial Expressions Gestures and Posture Vocal Characteristics Personal Appearance Touching Behavior Time and Space Categories of Nonverbal Communication

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