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New Supervisor Onboarding

New Supervisor Onboarding. Deployment, Communication, and Training Delivery. Donna Allen, Bruce Baumgarten, Anne Berry, Jim Naylor. January 16, 2013. Our Focus Use the framework from Cohort 3 to develop implementation, communications and training delivery.

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New Supervisor Onboarding

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  1. New SupervisorOnboarding Deployment, Communication, and Training Delivery Donna Allen, Bruce Baumgarten, Anne Berry, Jim Naylor January 16, 2013

  2. Our Focus Use the framework from Cohort 3 to develop implementation, communications and training delivery. The initial plan and curriculum is focused on Claims, however most areas are scalable across the company. Activities & Outcomes Benefits Realization • Aligns leadership with company goals and values • Supports a high performance culture • Increase leadership bench strength • Efficiency and consistency through uniform new supervisor training • Improved employee engagement • Faster adoption = faster behaviors • Improved accuracy/quality of Claims • Increased NPS • 2012 • 2013 • Mike Randall • Judith Hashimoto • Marie Andel Phase 1: Define Framework MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY • Barbara Clark • Gary Bonneau • Lillian Pitney Phase 2: Define On boarding Plan & Design Curriculum • Jim Naylor • Bruce Baumgarten • Anne Berry • Donna Allen Phase 3: Develop Implementation, Communication & Training Delivery Launch Phase 4: Ongoing Governance Post Implementation • Mike Randall

  3. Key Tactics for Project Success • Communication Pan • Launch Announcement • Reusable pieces for each segment • Station Landing Sessions Plan • Frequency • Components • Participant Logistics • Milestone Reached • Pilot ready to launch! • Sustain Program • Long-term ownership • Feedback Processes • Meet with Cohort 3 • ‘Passing the Baton” • Training Plan • Class Locations • Frequency • Facilitators • Location for Program Materials • Deployment Plan • Repeatable Deployment Tasks

  4. Key Leadership Learning There is an incredible thirst for knowledge in our organization Helping to satisfy that knowledge makes us all better at what we do Our Team is proud to share key learning from the program: • Networking out of your “silo” pays ongoing dividends • Introspective learning - how I “show up” as a Leader • Practice how I work with others, have conversations that develop people • My team’s and my success is measured by other people’s perceptions • Leadership requires self-confidence • Management is optimizing for the present; Leadership is changing and growing for the future • Clarity on the qualities of an effective leader

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