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Welcome to The Annual Regional GM's Meeting January 2013. Agenda. Training Goal Central Training Division Organization Chart Training activities (Internal & External) 2012 achievements. 2013 Goals. Training Goal.
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Agenda • Training Goal • Central Training Division Organization Chart • Training activities (Internal & External) • 2012 achievements. • 2013 Goals
Training Goal To develop our employees competenciesto be able to achieve the company mission statement. Competencies= Knowledge + Skill + Behavior
Training Activities2012 1. Basic Training for R&F and SV level • Orientation • Interacting with guests • Basic Comm. & Tele. Handling • Complaint Handling • Basics of Behavior • Business Etiquette • Breakage Control • IQ for Wowing our Guest • Cross exposure Training.. • F&B skills • Stew Skills • HK Skills • Basic General Languages for Hotels • Johnson Diversey – Jaz Academy • Egyptian Chefs Association • Life Guard and First Aid • e-Cristal Training • Energy Efficient Solution Day by Phillips..
Training Activities2012 2. Supervisory Training • Building Supervisors • Adv. Comm. skills for SVs.. • CHDT.. 3. Managerial Training • HACCP for Management • F&B for Management • FO for Management • Marketing is everybody job • Leadership for Management • IDI • Egyptian Chefs Association.. • Adv. Bus. Etiquette & Protocol • Time Management & Delegation • Motivation & People Model • Conflict Management • Advanced Train The Trainer • Adv. Business Writing Workshop..
2012 Achievements The Management Training Program • MTP Main Objective: • Our Department heads are the second line and the future managers, they need to be ready to take over. • The First step in the HIGH management level is the “EAM” position –Every EAM should be a potential Hotel Manager with a solid background. • The Following Policy is tailored to achieve the above target. • Performance Appraisal form • The First Assessment Test • Tailor made Personal Development Plan
2012 Achievements The Management Training Program • 4. Management Training Program: • This is the “on job” training andthe duration spent in each department is based on the Management Trainee’s background. • The average duration is approximately (+/-) as follows:
2012 Achievements The Management Training Program • 5. Actual Individual skills training record (2 forms) • 6. Essential off job training (Planned twice a year) • Advanced Business Writing • Time Management and Delegation • Motivation and People Model • Conflict Management • Leadership by ETF • Modern Management & Strategic Management by ETF (Optional) • Plus English Placement test – AUC (level 10 as a minimum and subject to JHR GM approval) • 7. Online Assessment
2012 Achievements Egyptian Chefs Association http://www.egyptchefs.com/eTrainOnPremises.asp
2012 Achievements Egyptian Chefs Association • How can you benefit from your ECA Corporate Membership? • You will only benefit when you make use of your membership = participate! • Benefits of Participating: • Staff motivation • Improves food standards • Investment in training = less staff turnover • Staff turnover is more expensive than the price of training • Chefs like to work at places which are active and participate to ECA events
2012 Achievements Egyptian Chefs Association • Corporate Membership entitelments: • Discounted member prices for all ECA services • Automatic notification of all ECA activities. • Recognition and Free on line recruitment on ECA website www.egyptchefs.com • Announcement of kitchen promotions and other news in ECA Publications.
2013 Plan Goals Merging the 2 regions in the company in regards to Training Increase number of trainees and consequently number of training hours. Emphasizing on the 30 EDT program Adding new Training topics for all levels based on Training needs analysis. Others if any.
