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Outage Update

Outage Update. Retail Services. 12/7 Outbound Paperfree server encountered an application error processing duplicate transactions. Duration 6.5 hrs 12/9 Outbound Paperfree server encountered an application error processing duplicate transactions. Duration 4 hrs

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Outage Update

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  1. Outage Update

  2. Retail Services • 12/7 Outbound Paperfree server encountered an application error processing duplicate transactions. Duration 6.5 hrs • 12/9 Outbound Paperfree server encountered an application error processing duplicate transactions. Duration 4 hrs • 12/16 NAESB server went down and server was replaced. Duration 12 hrs • 12/27 Disk storage (SAN) had a degradation in performance. Duration 7.25 hrs • 12/30 Proxy server went down. Duration .25 hrs

  3. Retail Services • 1/11 DNS authentication outage due to security patch application. Duration 2.5 hours • 1/15 TCH went unresponsive due to server lockup. Duration .5 hours • 1/21 TCH component failure, ticket opened with SeeBeyond. Duration 1 hour • 1/21 NAESB outage due to server lockup. Duration .25 hours

  4. Retail Services

  5. Retail Services

  6. Retail Services • HP Openview NNM and Operations • Problem Management and Incident Reports • NAESB vs GISB • 95% vs 99% availability • Planned vs Unplanned • Communication • Service Restoration

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