1 / 8

Case Management System Software - Key to Higher CSAT Scores

Using the Case Management System, organizations can collect information about customer support requests in order to address them and resolve them as quickly as possible, leading to increased customer satisfaction and an increased CSAT Score! <br><br>Read our latest blog to know more: https://www.novelvox.com/blog/case-management-system-software-key-to-higher-csat-scores/

novelvox
Download Presentation

Case Management System Software - Key to Higher CSAT Scores

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Case Management System Software: Key to Higher CSAT Scores

  2. Customer Satisfaction Score: KPI for Brand Equity Customer Satisfaction Score is a KPI upon which customers rate their experience with the company. It is typically assessed through customer feedback, usually collected via surveys followed by an interaction with the agent. CSAT Scores could be managed through case management system software using different case management tools.

  3. Improve CSAT Scores by efficient Case Management System Software Streamline the workflow, manage customer complaints and feedback and maintain a repository of types of complaints with cloud-based case management that seamlessly connects with your contact center. Benefits of Using case management system software Faster Resolution Times Improved Communication Root Cause Analysis Personalized Customer Service Better Resource Allocation

  4. Why NVDesk?

  5. NVDesk integration with contact centres optimises resource allocation making it an indispensable asset for businesses aiming to elevate their CSAT scores and overall customer experience. Read More

  6. Biggest Library of Ready Integration

  7. About us NovelVox is a leading contact center solution provider offering unparalleled value to Cisco, Avaya, Genesys, DialPad, Five9, Zoom and Amazon Connect contact centers through advanced CX solutions ensuring the utmost level of customer satisfaction. The company offers seamlessly integrated and AI-powered solutions to upheave agent and customer experience. With over 300 deployments worldwide, the company provides unmatched and tailored support by modernizing customer service operations with its unified agent desktops, omnichannel solutions, AI-powered bots, wallboards, and much more.

  8. About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens. marketing@novelvox.com www.novelvox.com +1 9288645100

More Related