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ServiceNow Cisco CTI Integration - NovelVox

Enhance the performance of your Cisco Contact Center with ServiceNow CTI integration! Experience seamless Cisco CTI Integration with ServiceNow to enhance efficiency and customer satisfaction. Read the full blog for in-depth insights.<br><br>For more information:<br>URL: https://www.novelvox.com/blog/power-up-your-cisco-contact-center-with-servicenow-cti-implementation/<br>

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ServiceNow Cisco CTI Integration - NovelVox

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  1. www.novelvox.com Power up your Cisco Contact Center with ServiceNow Implementation

  2. www.novelvox.com Need to Integrate Cisco and ServiceNow? The Seamless Integration of Cisco and ServiceNow is facilitated by NovelVox CTI Connectors. The integration ensures: Increased business efficiency and productivity Elevated Customer experience and satisfaction Streamlined operations and workflow Improved Team Collaboration Adaptable and future-ready customer service

  3. www.novelvox.com Key features of ServiceNow Cisco CTI Connector Seamless Call Handling Automated Screen Pop Reporting and Call Logging Manage calls with one-click controls for transferring, handling, consulting, conferring calls. Search and display customer information on a single interface to empower agent with caller details Keep track of call details such as cal length for error-free processes

  4. www.novelvox.com Key features of ServiceNow Cisco CTI Connector Intelligent Routing Performance Management Third-party Integrations Assign incoming calls as per the agent skills for quicker and efficient resolutions Gather real-time data to assess agent productivity with barge-in, silent monitoring and whisper-in functionalities Enable optimization by integrating with business applications such a Knowledge base, Case Management, etc.

  5. www.novelvox.com Business Benefits : Cisco CTI ServiceNow Integration Personalized CX Drive More Conversions Allow agents to tailor interactions as per interaction history and individual preferences Enhance sales opportunities with effective lead management. Streamline processes and ensure timely follow-ups Unified Interactions Monitor and Maximize Performance Say goodbye to screen switching and access all caller details on the unified interface View reports within the ServiceNow dashboard to gain insights into agent performance. Elevate performance with agent training Expanded Outreach Free agents from manual tasks and render them the bandwidth to reach broader customer base

  6. www.novelvox.com Biggest Library of Cisco Finesse Ready Integration

  7. www.novelvox.com About NovelVox NovelVox is a leading contact center solution provider offering unparalleled value to Cisco, Avaya, Genesys, DialPad, Five9, Zoom and Amazon Connect contact centers through advanced CX solutions ensuring the utmost level of customer satisfaction. The company offers seamlessly integrated and AI-powered solutions to upheave agent and customer experience. With over 300 deployments worldwide, the company provides unmatched and tailored support by modernizing customer service operations with its unified agent desktops, omnichannel solutions, wallboards, and much more. AI-powered bots,

  8. www.novelvox.com About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. www.novelvox.com marketing@novelvox.com +1 9288645100 NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

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