Water Services Trust Fund The Urban Projects Concept (UPC)

1. Water Services Trust Fund The Urban Projects Concept (UPC) Role and Responsibilities of Field Monitors

2. Table of Contents: • Field Monitors • Why providing support through Field Monitors? • Roles and responsibilities of the Field Monitors • When and how should Water Service Providers (WSPs) use the services of Field Monitors?

3. The Field Monitors: Training & Expertise • Field Monitors are professionals in different field of experience and training: • Engineering • Finance • Sociology • They can be compared to the SOs (Support Organisations) used by the (rural) CPC (Community Project Cycle) • Field Monitors will provide technical support to the WSPs facilitating the implementation of their WSTF-funded projects

4. The Field Monitors: Status within the WSTF • Field Monitors (FMs) will sign a contact with WSTF • Field monitors are not employees of WSTF • Each project will benefit from the services of three (3) Field Monitors • Each FM will get a specific number of days per project or group of projects

5. The Field Monitors: Roles and Responsibilities • Field Monitors: • Are not responsible for implementation of WSTF-funded projects • Are expected to build capacity at WSP level (if required) • Are members of the Project Task Team • Provide advice to WSP staff responsible for the project • Facilitate various project activities • Monitor and report progress to WSTF • Report on problems (incl. irregularities) encountered to the WSP and WSTF • Propose improvements in tools and concepts • Have a team leader • Have clear Terms of Reference provided by the WSTF

6. The Field Monitors: Engineering • Engineering Field Monitors: • Facilitate preparation of work programmes • Participate in Site Meetings • Assist in scheduling of activities • Provide and explain technical drawings • Participate in coordination activities • Monitor progress and quality of works • Provide technical advise to WSP and Contractor • Report irregularities • Advice the WSTF on technical issues • Report on progress and challenges • Monitor the technical performance of the project infrastructure during the (initial stages of the) project operation phase

7. The Field Monitors: Social • Social Field Monitors participate in: • The establishment of the Project Task Team • The data collection exercise • The design of the accompanying measure programme • Site identification (kiosks, public sanitation facilities) • Community mobilisation and sensitisation • The preparation and implementation of training programmes • Preparation of facility (kiosk, public toilet) management concept • Monitor the performance of project infrastructure during its operation phase • Like their colleagues the Social Field Monitors They also: • Monitor progress • Advice the WSTF on the improvement of concepts & approaches • Report irregularities • Facilitate preparation of work programmes • Report on progress and challenges

8. The Field Monitors: Financial • Financial Field Monitors: • Assist in the preparation of the facility (kiosk, public toilet) management concept • Strengthen WSP staff responsible for low income areas (presence) • Monitor performance of the project (collection efficiency, etc.) • Improve computer skills of WSP staff (if needed) • Assist in the development of a customer care concept • Participate in the preparation and early stages of the operational phase of the project (e.g. meter reading, billing) • Monitor progress and the operation performance of the project infrastructure • Advice the WSTF (feedback from Field Monitors) • Report irregularities • Facilitate preparation of work programmes • Report on progress and challenges

9. All Field Monitors: • The Terms of Reference (ToR) and reporting tools provide details on the roles and responsibilities of the Field Monitors • Did you know? Field Monitors are usually called “FMs”

10. Tools the Field Monitors will Use: • The Field Monitors have the following tools & equipment: • The ToR prepared by the WSTF • The reporting templates prepared by the WSTF • The toolkits (DVD-ROMs) prepared by the WSTF • Posters (How to use water, HIV/AIDS, Keeping kiosks clean) • MajiData • Laptop computer + software • GPS device • Laser printer • External hard-drive & flash disk (for back-up & security) • Flip charts and paper • Digital (GPS) camera • Etc.

11. Thank You