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VOCANTAS WEBINAR FOR MANUFACTURING

VOCANTAS WEBINAR FOR MANUFACTURING. [insert date here.]. WHO IS VOCANTAS?. Exclusive Kronos partner committed to remaining lockstep with Kronos to provide future-proof solutions Experts in human behaviour and multi-channel communications Collaborative cross vertical partner

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VOCANTAS WEBINAR FOR MANUFACTURING

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  1. VOCANTAS WEBINAR FOR MANUFACTURING [insert date here.]

  2. WHO IS VOCANTAS? • Exclusive Kronos partner committed to remaining lockstep with Kronos to provide future-proof solutions • Experts in human behaviour and multi-channel communications • Collaborative cross vertical partner • Healthcare, manufacturing, higher education, utilities, public sector • Over a decade of experience in powerful integrated voice, text and email solutions • Experts in script and call flow design = highest response rates and improved end user experience • Best training and easiest to use solution • Ease of integration, ongoing partner support

  3. (14 months with 2 customers)

  4. TOUCH TONE vs. AUTOMATIC SPEECH RECOGNITION • Vocantas offers and recommends Automatic Speech Recognition (ASR) E.g. “Say yes or no” • Ease of use • Mobile friendly • Hands free • Touch tone – always available • Press 1 for yes, 2 for no

  5. ABSENCE REPORTING

  6. THE CHALLENGES • Time spent by supervisors and managers • Checking voicemails, determining if late or no shows • Filling shifts • Shortage of staff – operational efficiency decreases • Manually recording every transaction • Labour intensive, error prone and favouritism

  7. MULTI-CHANNEL ABSENCE REPORTING • Allows employees to call, text or email to register an absence or that they will be late • Speech recognition – easy to use for employees • The call flow allows employees to indicate a reason for their absence or late arrival and, if they have indicated that they will be late employees are able to indicate their expected time of arrival • Date and time is recorded along with the notification of absence or late arrival, pay codes are updated and the open shift is created in WFC – all in real time!

  8. ABSENT – FULL SHIFT “Wow, I feel really sick. I don’t think I can work. I’m calling off today.” John calls the 800 number, reporting that he’ll be sick and will report to work the following day.

  9. ABSENT - FULL SHIFT

  10. LATENESS “Oh no, the storm last night killed my power and my alarm did not go off! … I’m going to be late!” Bob calls the 800 number, reporting that he will be less than 30 minutes late.

  11. LATENESS

  12. LATENESS – BY EMAIL & TEXT (SAMPLES)

  13. REPORTS AND AUDIT TRAIL • All transactions recorded – reducing grievances • References numbers provided to employees

  14. MULTI-CHANNEL ABSENCE • Hosted or premise based, web-based system that allows system administrators to track absenteeism and reported lateness by a variety of metrics • Use text, email and voice (complete with speech recognition) for maximum ease of use • 2-way communication with real time interactive responses

  15. MULTI-CHANNEL ABSENCE CONT’D • Reduces manual data collection and input when employee calls to report an absence and lateness • Reported absences or late arrivals are trackable and reportable for audit purposes • Fully integrates with your WFC Staff Scheduling system • High level scalability

  16. AUTOMATED SHIFT CALLOUT

  17. THE CHALLENGES • Office full of schedulers making manual phone calls in sequential manner • Amount of time to fill relief shifts • Amount of relief shifts filled • Staff gets minimal notice of relief shifts • Manually recording every transaction – labour intensive, error prone & favouritism • Text only is unreliable • Demographic challenges

  18. MULTI-CHANNEL • Employees select one, two, or all three modes of contact • IVR • Text • Email • Easily configurable by each employee • Two-way, interactive • Automated Shift Callout • Workforce Central

  19. EMPLOYEE PORTAL

  20. INTERACTIVEEMERGENCY BROADCAST

  21. INTERACTIVE EMERGENCY BROADCAST • Interactive Emergency Broadcast Notification System • The system can launch an emergency callout in minutes • Ask for confirmation from staff members within the call to ensure that they have received and understood the message • Sample messages include asking staff members to come into the hospital within the hour to deal with a sudden influx of emergency patients, or asking staff members to not arrive at the hospital due to an emergency on hospital grounds.

  22. VOCANTAS SOLUTION FEATURES

  23. VOCANTAS SOLUTION FEATURES • Use text, email and voice (complete with speech recognition) for maximum ease of use • Premise and/or Cloud based solutions • 2 way communication with real time interactive responses • Each interaction in your database recorded for audit purposes • Real time integration with WFC • Easily scales to accommodate increase in workforce • Speech recognition

  24. LANGUAGES • The Vocantas solution can accommodate many languages • Current installations: • English and Spanish • English and French • English and Creole

  25. QUESTIONS?

  26. CONTACT Steve Bebee Inside Sales, Vocantas steve@vocantas.com 877-271-8853 – just say “Steve” Gary Hannah CEO, Vocantas gary@vocantas.com 877-271-8853 – just say “Gary”

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