Carter BloodCare Dedicated to our Community

1. Carter BloodCareDedicated to our Community Michelle Stefan Vice President of Corporate and Community Resources September 23, 2013

2. We are community • Carter BloodCare is the largest community blood center in Texas. • We are a not-for-profit, 501(c)(3) organization: • Licensed by the Food and Drug Administration • Accredited by the AABB, and • A member of America’s Blood Centers 2

3. Our philosophy • Carter BloodCare is guided by the philosophy that community blood donations should benefit community patients, and that blood centers must be responsive to the community that supports them. 3

4. What we do • We partner with local volunteer blood donors within north, central and east Texas to provide the gift of life to patients in need. • We collect, process, test, store and distribute blood products to hospitals and healthcare facilities that are located in the communities where we host blood drives. 4

5. Why we do it • Every 90 seconds someone in the Carter BloodCare service area needs blood. • Daily, 600 to 800 people in our community will need a blood transfusion to survive. • 38% of the total population is eligible to give blood at any given time, but less than 4% actually does. • Every pint of blood can help save at least three lives because it can be processed into: red cells, plasma, and platelets. 5

6. Service Area CarterBloodCareservicearea Anderson Angelina Bell Bosque Camp Cherokee Collin Cooke Coryell Dallas Delta Denton Eastland Ellis Erath Falls Franklin Freestone Gregg Hamilton Harrison Henderson Hill Hood Hopkins Houston Hunt Jack Johnson Kaufman Lamar Lampasas Leon Limestone Marion McLennan Montague Morris Navarro Palo Pinto Panola Parker Rains Red River Rockwall Rusk Shelby Smith Somervell Stephens Tarrant Titus Trinity Upshur Van Zandt Wise Wood Young • 58 counties • 8 million people • >200 healthcare facilities • We distribute >500,000 blood components a year. • More than 90% of all blood transfused to patients in our service area. • We must register1,100 donors a day to meet patient needs. 6 6

7. How blood donors save lives • Blood is made up of three main components. Each component serves different functions and allows one unit of blood to help several patients. • Red cells – help trauma patients and those undergoing heart bypass or organ transplant surgery. • Plasma – replaces the blood volume lost by a burn victim or the victim of a trauma accident. • Platelets – involved in blood clotting; also critical in the treatment of cancer and leukemia.

8. Blood components 8

9. Blood components Plasma Red Blood Cells Platelet Rich Plasma Platelet concentrate 9

10. Blood types – percent in population 10

11. Does blood have a shelf life? • Red cells can live for 42 days. • Platelets last only 5 days. • Plasma can be frozen for up to 1 year. 11

12. Declining Civic Engagement(Putnam R.D. Bowling Alone: The Collapse and Revival of American Community. Simon and Schuster 2000) % answering yes Year of Birth

13. Percentage contribution to the annual Apheresis Platelet Inventory by Age % Age

14. percentage Contribution to Total Annual Whole Blood CollectionsCarter BloodCare % Age (Years)

15. You can help Giving blood is a powerful act of community service because it is always life-enhancing, life-prolonging or life-saving. 15

16. Requirements to give blood • Must be 16 years old (with parent’s consent) • At 17 you can begin to give independently • Weigh at least 110 pounds • Present a government-issued photo ID every time • Be in good general health – feeling well – at the time of your donation • There is no upper age limit for blood donation and most medications do not prevent you from giving

17. Other ways to help • Host a blood drive • Every day local organizations and businesses host blood drives to help maintain the community blood supply. • Volunteer • Carter BloodCare offers a variety of volunteer opportunities. Visit carterbloodcare.org to learn more. • Tell others about giving blood • Telling others about blood donation multiplies our community’s lifesaving efforts. 17

18. Current Blood Banking Environment

19. Strategic Goals 19

20. Texas Collectors

22. Affiliations Carter BloodCare is a proud member of America’s Blood Centers, an international network of local non-profit, community blood centers. 22

23. Primary Services • Donor recruitment • Donor screening • Blood collection • Laboratory testing • Component production & inventory management • Product distribution • Medical consultation • Professional & technical education • Comprehensive clinical transfusion services 23

24. Immunohemotology Reference Lab Services Platelet Antibody Screening, HLA Matching & Crossmatching Leukoreduction Irradiation Blood Utilization Review Inventory Management Infectious Disease Testing & Counseling Autologous & Directed Collections Therapeutic Apheresis & Photopheresis Stem Cell Collection & Bone Marrow Processing Quality Assurance Consultation Community Continuing Education Co-partners in Formalized Medical Technology & Physician Training Special Services 24

25. Quality Assurance Carter BloodCare maintains stringent quality assurance through: • Blood donor eligibility standards • Individual screening & medical history • On-campus laboratory testing at creative testing solutions. Blood is tested to detect HIV, hepatitis B and C, HTLV, syphilis and West Nile Virus • Donor record checks • State-of-art information systems • Comprehensive oversight program directed by an independent department reporting to the CEO 25

26. Process Improvement WorkSmart is the name of our continuous improvement efforts and includes: • LEAN Manufacturing: eliminating waste and improving processes • Six Sigma: standardizing and controlling processes Completed WorkSmart efforts: • Component laboratory • RADE (Record Audit and Data Entry) • Reference and transfusion laboratory • Inventory Six Sigma project • Donor flow Six Sigma project (in process) • Standardized fixed-site design 26

27. Thank You!