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The Evolving Telehealth Workforce

The Evolving Telehealth Workforce. Telehealth Coordinator Courses. Grant funded in 2010 3 continuing education courses Online course d elivery through the UA system. Course One. General overview of telemedicine c oncepts Foundation for subsequent courses Topics Covered:

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The Evolving Telehealth Workforce

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  1. The EvolvingTelehealth Workforce

  2. Telehealth Coordinator Courses • Grant funded in 2010 • 3 continuing education courses • Online course delivery through the UA system

  3. Course One • General overview of telemedicine concepts • Foundation for subsequent courses Topics Covered: • Overview of Telehealth & Telemedicine • Role of the Telehealth Coordinator • Telehealth Delivery Modes & Methods • Business Aspects of Telehealth • Future of Telehealth

  4. Course Two • Certification as Telehealth Coordinator (THC) • Pre-requisite for Course 3 Topics Covered: • The Role of the Telehealth Coordinator • Workflow Development • Developing policy and procedures • Privacy & Confidentiality practices • Billing and Reimbursement

  5. Course Three • Telehealth Program Creation and Development • Certification as a Telehealth Program Manager Topics Covered: • Needs Assessment • Program Development • Change Management • Designing Sustainable Programs

  6. A Brief History of Telehealth Training 2008 1998 2006 2004 2013 2000 2002 Telehealth Coordinators & Program Development Train the Trainer Telehealth Trainers

  7. Early Days • Teach to Function 2004 2003 2001 1999 2002 1998 2000 Telehealth Trainers

  8. Training Trainers • Teach to Function • Teach to Train 2007 2006 2005 2004 Train the Trainer

  9. Program Development • Teach to Function • Teach to Train • Teach to Develop 2009 2008 Telehealth Coordinators & Program Development

  10. Evolutions in Technology and Workforce Standardization/Proliferation of Technology Technological Literacy of Users

  11. THC Courses 2012 2010 Course 3 Course 1 2013 Course 2 2011 BTOP Funding 2009 Accreditation

  12. Curriculum Development Content: • Literature searches • Program assessments- examples of successful programs • Historical data- Development of Telehealth • Legal and regulatory research Format: • Used other CE courses as reference • Networking with telemedicine educators and resource centers

  13. CE vs. Credit Continuing Education offered advantages in: • Cost • Development • Student • Accessibility • Accessible to wider audience • Freedom to format/change format at will

  14. Certification • Successful completion of THC courses • Demonstrated understanding and comprehension • Telehealth Coordinator • Telehealth Program Manager

  15. General Course Characteristics • Substantive • 3 Courses • 10 weeks (Course 1 and 2) • 24 weeks (Course 3) • 30 hours of coursework (Course 1 and 2) • 60+ hours of coursework (Course 3)

  16. General Course Characteristics • Instructor Moderated • Discussion Forums + • Live Sessions

  17. General Course Characteristics Experienced instructors: • Jay Brudzinski • Cindy Roleff

  18. Data Completion Rate: 80% Total: 114

  19. Students

  20. Student Feedback "This was an excellent course and I will recommend people take it even if they aren't involved in telehealth, if only to learn about how this technology is being used around the world."  "Keep up the great course activities" "This was an excellent course and challenging, it forced me to think outside the box and come up with solutions to what can be a difficult internal process in facilities." "This class is really helping me to understand the big picture."

  21. Lessons Learned • Course flexibility • Course format • Course pacing • Growing the courses • Benefits and challenges of national participants • Time zones • 5pm-630pm AK time (9-1030 ET)

  22. Future Development • For credit course- UAA • More students! • More flexible formatting for different student types • Partnerships

  23. Interested?/Shameless Plug • Upcoming classes: • Course 1: June 4 • Course 2: June 12 • Course 3: June 13 • Signing up for class: • Register online: https://aceweb.uas.alaska.edu • Email Jay Brudzinski • jbrudzinski@anthc.org

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