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IT Infrastructure Library (ITIL)

IT Infrastructure Library (ITIL). Kelompok 2. Yoe Di 1501151035 Ratna Sari 1501178503 Venny Tanawi 1501177702 Kenneth 1501153085 Kelvin Pratama 1501150051 Kelvin 1501176145 Baskoro Edwin J 1501175804. Apa itu ITIL.

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IT Infrastructure Library (ITIL)

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  1. IT Infrastructure Library (ITIL)

  2. Kelompok 2 • YoeDi 1501151035 • Ratna Sari 1501178503 • Venny Tanawi 1501177702 • Kenneth 1501153085 • Kelvin Pratama 1501150051 • Kelvin 1501176145 • Baskoro Edwin J 1501175804

  3. Apaitu ITIL • ITIL merupakan framework pada IT service management yang praktisuntukmelakukan identifikasi, planning , delivering dan support layanan IT bagibisnis

  4. Sejarah ITIL • Konsep ITIL munculpadatahun 1980an olehpemerintahUK melaluikabinetnyayaitu Central Computer and Telecommunications Agency (CCTA) • 2001: Versi2 (2 modul) • 2007: Versi 3 (5 modul) • Similar Framework: Microsoft Operations Framework (MOF)

  5. PerbedaanMOF and ITIL MOF Life Cycle ITIL Life Cycle ITIL adalahstandardari “defacto” untuk Service Management(SM). ITIL lebihdeskriptif, tetapikurangdalammendukung ITIL lifecycle terdiridari 4 fasedengan Continual Service Improvement Component • MOF adalahstandardari Microsoft untuk Service Management(SM) • MOF menggunakan question-based component untukmembantumenentukanfokusdancarauntukmemulai • MOF lifecycle terdiridari 3 fasedan Manage Component

  6. Differences between MOF and ITIL (Lanjutan) The MOF Lifestyle The ITIL Lifestyle

  7. IT Service Management • Proses berbasispraktekuntukmenyelaraskanpelayanan IT dengankebutuhanperusahaan yang menekankankepadamanfaatbagi customer

  8. Proses ITIL • Service Strategy • Service Design • Service Transition • Service Operation • Continual Service Improvement

  9. Service strategy process • Strategy Generation • Service Portofolio Management • Business Relationship Management • Demand Management • Financial Management

  10. Service Design Process • Design coordination • Service catalogue management • Service level management • Capacity management • Availability management • IT Service Continuity management • Information security management • Supplier management

  11. Service transition process • Transition planning and support • Change management • Service asset and configuration management • Release and deploy management • Service validation and testing • Change evaluation • Knowledge management

  12. Service operation process • Event management • Request fullfilment • Incident management • Problem management • Access Management

  13. Continual Service Improvement (CSI)Process • Service Reporting • 7 Step improvement plan

  14. 7 step improvement plan

  15. ServiceValue dari ITIL Utility Warranty Seberapabaik yang dilakukan service? Non Functional Requirements Focus : Capacity Performance Availability “FIT FOR USE” • Apa yang servislakukan? • Functional Requirements • Focus : • Features • input • output • “FIT FOR PURPOSE”

  16. Keuntungan ITIL • peningkatanlayanan TI • mengurangibiaya • meningkatkankepuasanpelangganmelaluipendekatan yang lebihprofesionaluntukpelayanan • peningkatanproduktivitas • meningkatkanpenggunaanketerampilandanpengalaman • meningkatkanpenyediaanlayananpihakketiga.

  17. Kualifikasi ITIL Level kualifikasi: ITIL Foundation ITIL Intermediate Level ITIL Managing Across the Lifecycle ITIL Expert Level ITIL Master Qualification

  18. Cara mengimplementasikan ITIL • Merancangproses yang ada • Melakukan GAP analisis • Merencanakandanmembuat Roadmap • Mengimplementasikan, mengkomunikasikandanmengukur • Melakukanpeningkatansecaraterusmenerus

  19. 10 hal yang manajerharus tau dalammengimplementasikan ITIL • Implementasi ITIL harusdikelolasebagaiprojek formal. • Membutuhkansumberdayatermasukuangdanwaktu. • Membutuhkanedukasidanpelatihan. • Lebihdari ITIL prosesakanberubah. • Communication plan yang kuatharusdijalankan. • Membutuhkankomitmendanpartisipasimanajemen • Budayaorganisasiharusdiganti • Akanadapenentangan. • Membutuhkanketerlibatansemuaorang. • Implementasi ITIL inilayakuntukdilakukan

  20. Perbedaan ITIL Versi2 dan Versi3 • ITIL Versi2 • Berorientasipadaproses • Proses liner mengalirdaribisniskeinfrastruktur • Lebihmudahuntukdipahami • Lebihmudahdijualkepada senior manajemen • ITIL Versi3 • Berorientasipadaservis • hub-and-spoke struktur yang menambahkanfleksibilitasdari web • Dapatdikostumisasi • Memenuhikebutuhanindividuorganisasidenganlebihbaik

  21. Kesimpulan • ITIL merupakan framework pada IT service management yang dapatmeningkatkanbanyakhaldidalamperusahaansepertipeningkatanlayanan TI, peningkatanproduktivitas, peningkatankepuasanpelanggan. Pengimplementasian ITIL padaperusahaanbukanlahhal yang mudahkarenapengimplementasian ITIL membutuhkanketerlibatandarisemuaorangdanakanmengakibatkanperubahanbudayadidalamperusahaansehinggaakanmendapatbanyakpenentangandaribanyakpihak. TetapiimplementasiITIlinilayakuntukdilakukan.

  22. Referensi • http://www.itil-officialsite.com/ • https://itservices.uchicago.edu/page/it-service-management-initiatives • https://www.itsmf.org.au/best-practice/itil/ • http://searchcio.techtarget.com/definition/ITSM • http://www.it-qms.com/history-of-itil/ • http://www.itil.org/en/vomkennen/itil/ • http://techexcel.com/resources/whitepapers/TechExcel_ITIL_implementation_Guide.pdf • http://www.teamquest.com/news/newsletter/archived-newsletters/display/63/

  23. Referensi (lanjutan) • http://jdcmg.isc.ucsb.edu/docs/ITIL/ITIL-Top%20Things%20Managers%20must%20Know%20when%20Implementing%20ITIL.pdf • http://www.benchmarklearning.com/Files/MOF_ITIL_Comparison.pdf • http://www.conect.at/uploads/tx_posseminar/Rance.pdf • www. binus.ac.id

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