INFO 380 Information Systems Analysis and Management

1. INFO 380Information Systems Analysis and Management Instructor: Greg Hay TA: Yuan Lin

2. Agenda: Session 12 • Announcements • Community for Youth Case Study/Quiz Review • Pentagon Papers: Class discussion • Project Teams\Scrum

3. Announcements • Feasibility Study: Due next week • TOES • Net Present Value • Payback Analysis • Return on Investment • Feasibility Analysis Matrix • Previous lecture • Chapter 10 of text

4. Questions?

5. Quiz Review: CFY Case Study • Most groups did pretty well • How was the format?

6. Quiz Review: CFY Case Study 1) Name five (5) stakeholders of CFY

7. Quiz Review: CFY Case Study 1) Name five (5) stakeholders of CFY • Students • Donors • Mentors • BOD • Parents • Teachers • Residents of Seattle

8. Quiz Review: CFY Case Study 2) Assuming there are still some uncertainties about this problem, list five questions that need to be asked to gain clarity of the problem (include the person(s) these are directed to).

9. Quiz Review: CFY Case Study 3) What are two constraints CFY faces in the development of this project?

10. Quiz Review: CFY Case Study 3) What are two constraints CFY faces in the development of this project? • Money • Time (3 months of cash in the bank) • Lack of technological infrastructure/expertise • Lack of technical processes

11. Quiz Review: CFY Case Study 4) Estimate budget available from CFY for project. Explain how you determined this amount.

12. Quiz Review: CFY Case Study 4) Estimate budget available from CFY for project. Explain how you determined this amount. Step 1: how much cash is available? $500,000 annual budget * .25 = $125,000 Cash/AR

13. Quiz Review: CFY Case Study 4) Estimate budget available from CFY for project. Explain how you determined this amount. Step 2: What are other revenue opportunities? Emergency donations, fundraisers or grants? • Board of Directors: $12,000

14. Quiz Review: CFY Case Study 4) Estimate budget available from CFY for project. Explain how you determined this amount. Step 3: What are short-term obligations? Salaries, program costs and operational expenses • Staff: 7 @ $45,000 = $315,000 * .25 = ~$80,000 • Program costs: $5,000/mo = $15,000 • Operations: $2,500/mo = $7,500

15. Quiz Review: CFY Case Study 4) Estimate budget available from CFY for project. Explain how you determined this amount. Step 4: What are short-term cost-reductions? Salaries, program costs and operational expenses

16. Quiz Review: CFY Case Study 4) Estimate budget available from CFY for project. Explain how you determined this amount. Step 5: What amount of left-over $ can be spent? What is the organization’s level of comfort of risk-taking?

17. Quiz Review: CFY Case Study 5) Based on the information available in the CFY Case Study, what are the development priorities? Why?

18. Quiz Review: CFY Case Study 5) Based on the information available in the CFY Case Study, what are the development priorities? Why? • Focus on organizing the program • Communication between all stakeholders • Metrics on effectiveness “Better program delivery will lead to more donations”

19. Quiz Review: CFY Case Study 5) Based on the information available in the CFY Case Study, what are the development priorities? Why? • Focus on fundraising • Database of existing donors • Expanded lists of potential donors “Better donor management will generate more donations”

20. Quiz Review: CFY Case Study 6) Based on the information available in CFY Case Study, develop a problem statement for CFY.

21. Quiz Review: CFY Case Study 6) Based on the information available in CFY Case Study, develop a problem statement for CFY. • Perspective of customer • Creates a sense of urgency • Impact to stakeholders with opportunity cost

22. “Based in part upon inefficient processes, antiquated technology and a significant economic recession, Community for Youth is facing a reduction of income to perhaps 50% of historical levels. Without any intervention, CFY will exhaust all resources and be forced to cease operations in approximately 12 weeks. The inefficient processes---including organizing mission-critical data on paper-based forms as well as communicating with donors only once a year---are costing CFY in both increased annual expenses of close to $50,000 in addition to reduced revenue of perhaps $250,000 each year. The antiquated technology---a collection of 12 to 15 year-old computers running Windows 95 that struggle to operate simple applications such as spreadsheets---is preventing staff from being more productive. Simple tasks such as assembling a list of students who have attended a recent event not only take 20% of the staff effort, most of the tasks are repetitive or redundant.

23. The impact of poor processes and obsolete technology is felt primarily in the service of mentoring high-risk students; for every $100 lost or not donated, 1 less student is mentored per week. The long-term cost of losing an organization like CFY---which produces a 92% graduation rate among its community in a district that has a 33% drop-out average---is immeasurable. Action must be undertaken immediately to secure the continuation of a treasured non-profit with a 25-year history of impacting lives of some of our most-vulnerable students”

24. Quiz Review: CFY Case Study 7) What type of problem is this (Hint: choices are problem, opportunity or directive) and why?

25. Quiz Review: CFY Case Study 8) Based on the information available in the CFY Case Study, develop a rough list of three (3) System Improvement Objectives.

26. Quiz Review: CFY Case Study 8) Based on the information available in the CFY Case Study, develop a rough list of three (3) System Improvement Objectives. • Customer’s perspective • Based on features/capabilities of system • Capacity/through-put/performance • Explicitly measurable

27. Quiz Review: CFY Case Study 8) Based on the information available in the CFY Case Study, develop a rough list of three (3) System Improvement Objectives. Provide stakeholders ability to review online daily-updates on student achievement, including attendance and grade-progress by class.

28. Quiz Review: CFY Case Study 8) Based on the information available in the CFY Case Study, develop a rough list of three (3) System Improvement Objectives. Allow bulk insert of 2,000 profiles of potential donors per hour including contact information and historical activity by amount and organization.

29. Quiz Review: CFY Case Study 8) Based on the information available in the CFY Case Study, develop a rough list of three (3) System Improvement Objectives. Allow independent online back-up procedures in addition to export capabilities to Excel and/or .csv formats.

30. Questions?

31. Case Study: Pentagon Papers • What is the significance of Pentagon Papers? • What is the profile of Daniel Ellsberg?

32. Case Study: Pentagon Papers • What was the ‘system’?

33. Case Study: Pentagon Papers • What was the ‘project’?

34. Case Study: Pentagon Papers • What was the information ‘problem’?

35. Case Study: Pentagon Papers • What was the dilemma for Ellsberg?

36. Case Study: Pentagon Papers • Where was the fraud?

37. Case Study: Pentagon Papers • Where was the propaganda?

38. Case Study: Pentagon Papers • Where was the Group Think?

39. Case Study: Pentagon Papers • What was the challenge to news organizations?

40. Case Study: Pentagon Papers • How was information distributed 40 years ago?

41. Case Study: Pentagon Papers • Trial over espionage: • Why is this a big deal?

42. Case Study: Pentagon Papers • What is the legacy of this event?

43. Questions?

44. Project Teams • Identifying Use Cases • SCRUM meeting at end of class • How are we doing? • Information Gaps?

45. Where We Are Heading • Proposal • Table of Contents • Executive Summary • Introduction • Client Overview • Problem Statement • Methodology • Analysis and Findings • Opportunities • Proposal • Recommendations and Conclusions • Appendix (exhibits) Presentation