Creating a Divisional Technology Support Model Through Student Leadership

1. Creating a Divisional Technology Support Model Through Student Leadership Clayton Oyler Carey Anson Spencer Coleman #naspatech22

2. Contact Us • Clayton Oyler • coyler@weber.edu • @claytonoyler • Carey Anson • canson@weber.edu • Spencer Coleman • spencercoleman@weber.edu

3. Discussion Today Development and growth of a collaborative structure with Student Affairs and IT Benefits of specialized support associated with unique departments in Student Affairs Supporting technology while formulating creative ways to achieve student professional growth and leadership Ideas for creation of a program supporting professional growth and interactions outside the classroom

4. Student Affairs TechnologyOur role in Student Affairs (who we are and what we do) Created out of necessity to support specialized systems 6 Professional staff and 50 students supporting 168 staff members Provide support and service for 9 open student labs Desktop support Server support Blackboard Transaction and student card systems Point and Click – Student Health Center Titanium - Counseling and Psychological Services AccessAbility – Services for Students with Disabilities RentDesk - Campus Recreation ChiTester and Pearson VUE – Testing Center

5. Recognizing needs • Lack of efficient and timely desktop support • Communication and “tech speak” • Standardization of systems along with specialized needs

6. Student Technology Assistants (STAs) Created to Provide SA Divisional Tech Support Emphasized professional and personal growth Provide involvement opportunities for STAs by connecting them with leadership and activities in SA  Areas of focus Customer Service Technical Training Professional growth for students and staff Supplemental help for University IT for 1st level issues

7. Student Technology Assistants Provides Support For: Onsite support for meetings/conferences/presentations Software support and training Consultation for technology inquiries New computer setup Spyware/adware/virus cleanup and prevention Security audit checks Inventory tracking and reporting Technology training for students/staff Counseling

8. Challenges • Ensuring we do not threaten central IT • Changing the mindset of the Student Affairs staff • Defining roles for support • Funding

9. Transforming the Techie The Evolution of a Service to a Program

10. Student Affairs Technology Student Employment Positions • Web Developers • Programmers • Student Technology Assistants • Lab Techs • Lab Aides • Team Leaders • Desktop Publisher

11. Values of WSU’s Student Affairs • Promoting a culture that embraces integrity and professionalism • Implementing a student-centered approach to learning and development • Providing opportunities for experiential learning • Fostering an inclusive environment that promotes diversity and inclusivity

12. Challenges and Opportunities • How do you integrate student affairs values within IT roles? • How do you efficiently provide programs and services while increasing the educational experience of the student employees? • How do you sustain this efficiency through periodic turnover?

13. Viewing Employment Through a Student Affairs Lens • Change in hiring criteria and qualification • Increased focus and opportunities on technical training • Diverse and Inclusive

14. Fostering collaborative learning, team building and leadership experiences • New hires • Level I, II • Team Leads • Increased collaboration with campus and community organizations • Academic collaborations • Community partnerships

15. Statistics

18. The Student’s Perspective

19. Student Employee Perspective Benefits of On-Campus Employment • More time spent on campus • Become part of the campus community • Greater exposure to student services Benefits of On-Campus Employment in Relative Educational Field • Direct application of classroom knowledge • Concurrent educational and work experience • Actual (in addition to virtual) social networking opportunities with industry colleagues.

20. Questions Thank You