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Effective Supervision in a Coordinated Service Environment. Deborah Yip, MSW Director The Resource Center for Family-Focused Practice. Collaboration Assessment. Complete the Collaboration Assessment at the beginning of your packet Identify the two most important items
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Effective Supervision in a Coordinated Service Environment Deborah Yip, MSW Director The Resource Center for Family-Focused Practice
Collaboration Assessment • Complete the Collaboration Assessment at the beginning of your packet • Identify the two most important items • Turn to the person next to you: share and compare
Goal of Supervision • Maximize comprehensive, concurrent services to families • Model collaboration and integration • Provide consistent philosophical, policy, and procedure guidance • Mediate any conflict to resolve current issue and reduce future occurrences
Supervisory Styles • Consolidated supervision • Matrix management • Collaborative supervision • Multi-disciplinary supervision • Single discipline supervision
Tools of the Integrated Services Supervisor • Accountability • Responsibility • Controls • Credits
Accountability • Clear directions, criteria to be met • Put objectives in writing • Everyone understands • Set milestone • Resources • Level of responsibility • Evaluate and measure outcomes
Responsibility • Have control to carry out responsibility • Ask for input • Delegate responsibility • Create written work plan • Set checkpoints and monitor progress
Controls • Provide safety valve • Checkpoints monitor progress • Use milestones as opportunity to fine tune • Implement the next step
Credits • Recognize the contributions of all • Enrich jobs by identifying the importance of the job • Give credit where due • Look for rewards • celebrate
Conflict in Integrated Services • What are the most common sources of conflict in integrated services settings?
Transforming Conflict • Conflict facts • Common causes of conflict • Conflict to contrast • Oppositional cycle of conflict • Integrative cycle of contrast • Communicating
Conflict Facts: Fact or Fiction • People in situations of conflict know the reason for the conflict. • Conflict is the result of actions or content of a situation. • People are not malicious toward others. • People do not have a strong desire to “be right.”
Conflict: Fact or Fiction • During conflict, people focus on dialog and fail to capture nonverbal communication. • By the time people deal with conflict, information is often lost in half-truths, misperceptions, and partial memories. • Conflict is like chess – a series of moves, jumps and counter-moves.
Common Causes of Conflict • What are your thoughts? • Communication • Differences in objective • Differences in how to accomplish the objective • Personality characteristic variances
Communication • Disengage • Empathize • Inquire • Disclose • Depersonalize
Change and Work Overload • Re-define thinking and attitudes about change • Recognize that we live in permanent change • We only have partial control at any moment • Change impacts everyone on emotional level
Common Dynamics • Uncomfortable with unknown • Focus is on what we give up • Feelings of isolation • Eventually, everyone feels overloaded and burned out • Ambiguity elicits fear • Feelings of lack of resources • Without pressure, revert to prior known behavior • Fail to recognize transferable • Fright or flight • May fail to participate
Supervisory Support in Times of Change • Create a sense of control • Prompt disclosure of inner feelings • Live fully present in the moment • Self-awareness and intervention
Thinking Modes Analytical Reflective - Flow Effortless Reflective and creative Being in the “zone” Insightful, inspired, wise, intuitive No effort thinking Slow down to the present Opens the mind Feel calm, curious, positive • In your head – mental • Uses memory, analyzes, stores, compares • Makes plans for future based on past • Computes and calculates • Linear and detail oriented • Task related and effort • Obsess and churn over and over
When is the right time? Analytical Reflective – flow This is the mode best used when the variables are NOT known. You don’t have a clue what to do next. • This is the mode taught in schools and best used when all variables are known
When Analyzing Isn’t Working • Keep your focus and healthy mental perspective • Talk less and listen more • Do one thing at a time and at a calm pace • Clear, direct focus • Control negative thoughts • Stop the struggling!
Want Training? • Contact us: • The Resource Center for Family-Focused Practice • dyip@unexmail.ucdavis.edu • Call (530)757-8643 • It’s FREE! Designed and facilitated by experienced subject experts from CalWorks and child welfare.