On-Demand Solutions for Telework, a COOP Essential and the Way of the Future

1. On-Demand Solutions for Telework, a COOP Essential and the Way of the Future Presented by: Roseanne M. Cohen Date: September 2007

2. Linking Telework & COOP Telework & COOP Defined Benefits of Telworking Initiatives & Drivers The Stats Barriers to Telework Overcoming Barriers Agenda

3. 73% of federal workers said they would not come into the office in the event of pandemic outbreak Landslides Are we Prepared? An Avian Influenza pandemic could restrict employees to their homes or temporary shelters for an indefinite period of time. Who’s going to run the country?

4. Flooding at IRS Headquarters

5. Continuity of Operations (COOP) “An effort to ensure that the capability exists to continue essential agency functions across a wide range of hazard emergencies.” (operational within 12 hours of a disaster and sustainable for 30 days) Telework (“work at home,” “flexible work,” “telecommuting,” etc.) “work arrangements in which an employee regularly performs officially assigned duties at home or other work sites geographically convenient to the residence of the employee.” OPM-II-A-1 A Guide to Telework in the Federal Government The Basics: Telework & COOP Defined FEMA Federal Preparedness Circular (FPC) 65 Note: Federal law requires agencies to have telework programs, but does not give individual employees a legal right to telework.

6. Recruiting and retaining the best and brightest workforce with flexible working practices Helping employees manage long commutes and other work/life issues Reducing traffic congestion, emissions, and infrastructure impact in urban areas Saving taxpayer dollars by decreasing Government real estate costs Safeguard continuity and speed recovery of essential business functions Benefits of Teleworking for Federal Agencies • The average federal employee who commutes five days a week: • Spends $10,580 per year on his/her commute; • Spends 245 hours of his/her life getting to and from work; • Disperses eight tons of pollutants into the environment. • Source: the Telework Exchange, Alexandria, Va. OPM-II-A-1 A Guide to Telework in the Federal Government

7. U.S. Government Initiatives for Telework • Section 359 of Public Law 106-346; Oct 23, 2000 • All Executive Agencies must develop telework policy, yet maintain performance • Mandated 25% of Federal workforce • $5 Million penalty to noncompliant agencies • Section 627 of Public Law 108-199, Division B; Jan 23, 2004, • Depts of Commerce, Justice, State, the Judiciary, and the Small Business Administration shall each establish a telework policy to 100% workforce • Each Department or agency shall designate a "Telework Coordinator" • $200,000 available to each Department or agency • Section 622 of Public Law 108-447, Division B; December 8, 2004 • Each agency must provide quarterly reports on the number of federal employees eligible for and participating in telework to Committees on Appropriations on the status of teleworking programs • Each department must assign a “Telework Coordinator” responsible for implementation and operations of telework programs as a POC for the Committees on Appropriations Section 620 of Public Law 104-52, (31 USC 1348); Nov. 19, 1995 Section 630 of Public Law 105-277, Omnibus Appropriation Act, Title IV; Oct. 21, 1998 OPM’s Guidance to Heads of Executive Department and Agencies; February 9, 2001 Telework Enhancement Act of 2007 (S. 1000)

8. U.S. Government Initiatives for Continuity of Operations (COOP) • Presidential Decision Directive (PDD) 67, Oct 1998 • Requires federal agencies to develop Continuity of Operations (COOP) plans for Essential Operations. • Federal Preparedness Circular 65, Jun 15, 2004 • Central directive for driving COOP planning at the agency level – all agency COOP plans must be FPC compliant • Outlines the specific requirements for each agency’s COOP plans and assigns FEMA as the government’s lead department for COOP coordination • Defense Continuity Program (DCP), September 8, 2004 • Implements policy, assigns responsibility and provides instructions for continuity plan development under the authority of DoD Directive 3020.26 • Enduring Constitutional Government (ECG) • Continuity of Government Operations (CGO) • Operation Forward Challenge

9. COOP planning Work-life balance Stress Reduction Freedom from Office Distractions Increased productivity Fluctuating gas prices Other Drivers • Telework Savings • If all eligible federal employees teleworked two days per week, the federal government would realize savings, including: • • $3.3 billion in collective savings – back in employees’ pockets; • • 73.7 million hours back in their lives; • • 2.7 million tons of pollutants not dispersed into the environment. • Source: the Telework Exchange, Alexandria, VA. So where are federal agencies?

10. “COOP: A Wake Up Call” Telework Exchange Study 40% of agencies believe their agency is not prepared to continue operating in the event of a disaster 90% of respondents with telework components in their COOP plans, would be able to maintain operations OPM Study 35 agencies have reported they had integrated telework into their Continuity of Operations (COOP) plans 37 say they are considering adding teleworking to these initiatives 2005 OPM Status of Telework Study in the Federal Government 81% of eligible employees are not teleworking 2007 CDW-G Telework Report 79% of Federal employees are eligible and interested in telework The Stats Why the resistance? Source: the Telework Exchange, Alexandria, VA

11. 67% of Telework Coordinators believe management resistance is the leading obstacle to Federal telework adoption “How do I know what my employees are doing when I can’t see them” Miscommunications due to lack of face-to-face interactions Finding the right balance of resources budget, security and effectiveness Employee isolation Barriers Source: the Telework Exchange, Alexandria, Va.

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