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Improving Team Collaboration Across Multidisciplinary Teams Through Web-based Knowledge Portals

Improving Team Collaboration Across Multidisciplinary Teams Through Web-based Knowledge Portals. National Laboratories Information Technology Conference 2009 Erin Brown Courtenay Turner Pacific Northwest National Laboratory erin.brown@pnl.gov courtenay.turner@pnl.gov

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Improving Team Collaboration Across Multidisciplinary Teams Through Web-based Knowledge Portals

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  1. Improving Team Collaboration Across Multidisciplinary Teams Through Web-based Knowledge Portals • National Laboratories Information Technology Conference 2009 • Erin Brown • Courtenay Turner • Pacific Northwest National Laboratory • erin.brown@pnl.gov • courtenay.turner@pnl.gov • Work Supported by the U.S. Nuclear Regulatory Commission

  2. Project Architecture • Environmental Impact Statements (EIS) developed for new energy facilities • Teams of subject matter experts • Public comments gathered for each EIS

  3. Team Structure

  4. The Challenge • Rapid staffing growth • No team collaboration space • Maintaining communication across review teams • Ability to communicate to entire team • Large number of reference documents required for team reviews • No document version control • Manual process for public comments

  5. Specialized permissions for: Documents Pages Folders Sections on a page Role Based Permissions • Major Groups • Internal Users • Commercial Contractors • Other Laboratories • Oak Ridge • Argonne • Sandia • The Client • Sub Groups • Subject Matter Experts • Hydrology • Aquatic Ecology • Review Teams

  6. The Solution • Web based portals • EARRTH: Environmental Assessment Reactor Review Team Home • Platform: Microsoft Office SharePoint Server • CRD: Comment Response Database • Platform: Microsoft .NET

  7. EARRTH

  8. Central Electronic Repository

  9. Document Management • Version History • View • Revert • Delete • Alerts • Backups • Recycle Bin

  10. Collaborative Workspaces

  11. Comment Response Database • Overview • Comments on the Environmental Impact Statements accepted via public meeting transcripts, letters, and emails • All comments require responses and tracking • Current Process • Manual capture & processing of comments and responses • Labor-intensive team collaboration

  12. Requirements • Encompasses obtaining, categorizing and incorporating stakeholder comments • Electronic capture and processing • Response reuse and review • Search capabilities • Central team environment/workspace • Reporting features

  13. CRD Application

  14. Electronic Document Ingest

  15. Cutting-Edge Delineation

  16. Comment Identification

  17. Comment Delineation

  18. Automated Routing

  19. Assigning Responses

  20. Reusing Responses

  21. Response, Review, and Approval

  22. Promoting Team Collaboration • Complete electronic process and life-cycle • Distinct team roles and role-based permissions

  23. Reporting

  24. Reporting

  25. Benefits • Collaboration • Versioning • Central Repository • File Backup • Role based permissions • Electronic life-cycle • Accessibility

  26. Areas of Opportunity • Alerts • Alert management • Tracking Custom Permissions • External Users • Access requests • Trouble shooting across country

  27. Looking Forward • Incorporate CRD with EARRTH • Capture public comments electronically • Alert administration tool • Streamline functionality to accommodate site growth

  28. Erin Brown • Courtenay Turner • Pacific Northwest National Laboratory • erin.brown@pnl.gov • courtenay.turner@pnl.gov Questions?

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