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Conversation Practice

Conversation Practice . Hotel Reservation By P aul Chen. Outline. Starting Questions What should be noticed while making a reservation? Info. that you may be asked by the hotel clerk Sample Conversations (1) (2) (3) Useful Expressions Reference. Starting Questions.

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Conversation Practice

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  1. Conversation Practice Hotel Reservation By Paul Chen

  2. Outline • Starting Questions • What should be noticed while making a reservation? • Info. that you may be asked by the hotel clerk • Sample Conversations • (1) • (2) • (3) • Useful Expressions • Reference

  3. Starting Questions • Have you ever reserved a room on your own? Did you do anything in preparation for the reservation? • If so, could you share with us what should be taken into account while making a reservation? P.S. What are some ways for people to reserve a room? Please try to name some. • If not, could you think of any things that people should pay attention to while reserving a room? Also, could you tell us how you can be sure that there is a place for you to stay during your vacation if you didn’t make the reservation on your own? • Should anything be done after the reservation? • Besides the questions that I mentioned above, do you have anything to add that is related to the topic today?

  4. What should be noticed while making a reservation? • room availability • transportation • room rate (including the governmental tax or not?) • special need / request (depending on your need.)

  5. More to be noticed • Hotel Facilities • Laundry and valet service • Bar • Chinese & Western Restaurants • Café • Baby-sitting service • Currency exchange • Gymnasium • Outdoor swimming pool • Hi-tech conference facilities • Laundry and valet Service • Room Facilities • Hair dryer • In-room movies • In-room safe • Air conditioning • Mini bar • Cable/satellite TV • Internet service • Tea and coffee making facilities • Fax machine • Complimentary daily newspaper

  6. Info. that you may be asked by the hotel clerk • your full name (spell it out if it is not common) • your address • your phone number / cell phone number • date of your arrival • how many nights you will stay • what kind of room you like • how many people are coming • any special need / request

  7. Sample Conversation One C: Clerk; G: Guest Over the phone… C: Traders Hotel. May I help you? G: Yes. I’d like to make a reservation. C: Certainly, sir. What’s your name, please? G: Ronald Ashley. Last name is A-S-H-L-E-Y. C: Thank you, Mr. Ashley. When will you be arriving? G: June 28th. C: For how many nights? G: Until July 2nd. C: So that’s a single room for four nights.

  8. Sample Conversation Two On their way to San Francisco, Roy decides to stop in a small town and stay there overnight.... Clerk: Good evening, sir.  May I help you?  Roy: Yes.  What kind of rooms do you have? Clerk: How large is your party? Roy: Three.  Two adults and one child. Clerk: Let's see. We have a room with two double beds.  How many nights? Roy: Just one.  We're only staying overnight. Can this be regarded as a room reservation? Why or why not?

  9. Sample Conversation Three R: Receptionist; G: Guest G: I’d like to reserve a room for a week. R: Certainly, sir. When will you be arriving? G: We will be driving up Saturday morning. R: Any specific need? G: Yes, my wife is confined to a wheelchair. R: No problem, sir. We have a room designated for the disabled to live in. G: Good. We have a special van. Will there be a problem for parking? R: No, sir. You’ll have a parking space right outside the door and the room is located beside the elevator. G: Excellent.

  10. Useful Expressions Do you know the meanings of the following expressions? Please try to explain them in your own words. • make a reservation / reserve (a room) • availability • peak season • tour operator • travel agency

  11. Reference • Liang, John and Sydney Rice.Everyday English in Conversation <http://www.focusenglish.com/dialogues/ conversation.html> • Nordvall, Karl. Talk about Travel: English for Airlines, Hotels, and Tours. Taipei: Compass, 2003. • Source of Cover Picture <http://www.golden-traingle.india-tours.com/hotels/india/delhi/five-star-deluxe/hotel-taj-palace-delhi.html> • Hong Kong Hotel Reservation <http://hongkong-hotel.com.hk/eng/package_booking.php?code=CON1>

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