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Conflict Resolution: Discovering Your Style and Constructively Addressing Differences

Conflict Resolution: Discovering Your Style and Constructively Addressing Differences. Foreign Language Teaching Assistant (FLTA) Workshop Adriana Medina, Ph.D. San Diego, CA February 3, 2007. Find Your Place in the Continuum…. I love conflict, I can’t get enough of it!

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Conflict Resolution: Discovering Your Style and Constructively Addressing Differences

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  1. Conflict Resolution: Discovering Your Style and Constructively Addressing Differences Foreign Language Teaching Assistant (FLTA) Workshop Adriana Medina, Ph.D. San Diego, CA February 3, 2007

  2. Find Your Place in the Continuum… • I love conflict, I can’t get enough of it! • I avoid conflict at all costs. There’s nothing worse.

  3. When I think of conflict I think of… Conflict

  4. Reflection • How do the members of your group see conflict? • Were the opinions similar, different, mixed? • Was there anything surprising about your colleagues’ ways of looking at conflict?

  5. When Do We Find Conflict? • When differences in interests, needs, and values among people impede or hinder the resolution of a problem. • When feelings are hurt.

  6. Conflict • Conflict may result from power struggles at all levels (from individuals to nations). • We may get into conflict when we feel that our identity is threatened.

  7. Individual Conflict Style • The patterned behavior we exhibit in conflict situations around how we express disagreements and how we express emotion toward the other party. (Hammer)

  8. Intercultural Conflict Style • A culture group manner for dealing with disagreements and communicating emotion. (Hammer)

  9. Pay Attention To Your: • Communication style • Emotions’ display or lack of it • Values

  10. Plus… • How much are you willing to give/negotiate? • How flexible are you willing to be?

  11. Intercultural Conflict Style Model (Hammer)

  12. What Are Your Priorities?

  13. US Values (Cultural Tendencies) Speaking Up Capitalism Control Law & Order Speed Equality

  14. More US Values (Cultural Tendencies) Being Oneself Self-Reliance Self-Interest Individual Rights Directness Competition Freedom Independence Individual Achievement Privacy Hard Work Fairness

  15. Case Study • Read the case study • Find the apparent sources of misunderstanding • What are some things that can be done to bridge the differences?

  16. Ask Yourself (Startup List) • Why does this bother me? Is it the way s/he is saying it, the situation, or what s/he is saying? • What is important to me in this situation? • What values of mine are being challenged? • What behaviors are being violated? • What expectations have been unfulfilled? • Can I see things from his/her perspective?

  17. Observe, Listen, Understand • What is important to the other person? • What does this person value? • What are his/her expectations about behavior? • Is my behavior challenging him/her? • Are we really in disagreement? • Can I show or explain to him/her my perspective in a way that s/he will listen? What would that entail?

  18. Resources • The following site can give you a lot of insight! Make sure to visit it: • What’s Up with Culture? http://www.pacific.edu/sis/culture/

  19. Thank you and good luck to you!

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